Property Management Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Seeking to find and maintain a full-time HRA Coordinator position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated Housing and Services, Advantage Services Coordinator with a background of overseeing a wide range of daily operations for properties, including affordable housing subsidy eligibility for applicants. Resourceful problem solver with strong computer skills; Yardi, Rent Cafe' and UltiPro.

Work History
Lockheed Martin Corporation - Property Management
Titusville, FL, 06/2017 - Current
  • Managed 8 subsidized tax credit buildings in St. Paul and Minneapolis, serving homeless veterans VASH program, seniors, individuals and youth with Section 8, Housing Choice Vouchers.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Worked with contractors on cooling and heating unit, alarm systems, Prada maintenance on turnovers, purchased new appliances, PHA inspections for move ins, submitted invoices for payment, collected rent, worked with onsite case workers from Wilder Foundation, worked with cleaning vendors, addressed computer/camera issues with IT.
  • Trained in compliance.
  • Trained on move ins, move outs, re-certifications, interim recertification's, mutual terminations and lease violations.
  • Trained in and had access to Rent Cafe', Yardi and UltiPro.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Promptly responded to tenant complaints and concerns for over 8 properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Managed maintenance and custodial staff of Prada and Tesoro.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Collaborate with outside agencies to help with providing residents with onsite services, such as, tax preparation, emergency assistance for rent, energy assistance, medical assistance, personal care attendants, cleaning services.
  • Built and maintained relationships for collaboration and prevention programs with local city and county agencies; Housing and Urban Development (HUD), Anoka and Ramsey County Sheriff’s offices; Fire, Police and Emergency Medical Technicians (EMT).
  • Built and have maintained relationships for collaboration and prevention programs with city and county agencies; Hennepin and Ramsey County social services offices; crisis and mental health, healthcare, food, housing and transportation.
  • Housing and Support Services; Wilder Foundation (youth), YouthLink (youth), Simpson Housing Services (youth and families), Beacon Interfaith Housing Services (all populations), Coordinated Entry, Minneapolis and St. Paul Public Housing Association.
  • Veterans Administration/Veterans Transportation Program to help veterans and their families attend their medical appointments and provide ride to other destinations as needed.
  • Coordinate front desk schedules for 8 of CommonBond’s low income, subsidized and tax credit apartment communities in Minneapolis, St. Paul and Edina.
  • Built professional relationships with housing partners (Beacon), County social services workers, and vendors/contractors.
  • Maintain and update detailed data, excel spreadsheet, regarding scheduling needs for 8 properties.
  • Correct and approve submitted timesheets in UltiPro, ensuring that all site and grant fund numbers are accurate before payroll processing.
  • Interview, hire, train and supervise on call, part time and full time front desk staff.
  • Follow policies and procedures for scheduling, approving timesheets and daily documentation.
  • Ensure that front desk staff work within guidelines of their on call, part time and full time job statuses.
  • Maintain credit card budget for office supplies, training materials and peer support activities.
  • Track and update receipts for monthly audits.
  • Help front desk staff with passwords and resets for their Microsoft Email and UltiPro timesheet accounts.
Saint Francis Community Services - Primary Counselor
Liberal, KS, 07/2014 - 01/2017
  • Provided housing and support services for people with disabilities; determined eligibility for residents searching for market rate and subsidized housing.
  • Maintained agency services for referrals on housing, medical, food and clothing needs.
  • Built and maintained relationships for collaboration and prevention programs with city and county agencies; Ramsey County social services offices; crisis and mental health, healthcare, food, housing and transportation.
  • Collaborated with therapists at Nystrom and Associates; maintained relationships, crisis department and health departments at Regions Hospital, University of Minnesota Riverside and Allina/Fairview Clinics on behalf of residents for expedited services.
  • Implementation of treatment plans, goals, and outcomes.
  • Case management, helping residents to obtain their personal goals: social services/resources.
  • Taught independent living skills; banking, employment and housing resources.
  • Scheduled appointments for medical, dental, vision, psychiatric and psychology appointments.
  • Assisted residents in applying for county benefits and determine their eligibility.
  • Documented persons served expenditures and deposits on cash, check and debit card ledgers.
  • Documented facility expenditures on petty cash ledger and purchase card ledgers for audit.
United Health Group - Senior Healthcare Representative
City, STATE, 08/2009 - 04/2014
  • Own problem through to resolution on behalf of member in real time or through comprehensive and timely follow-up with member.
  • Educate members about fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being , select best benefit plan options and maximize value of their health plan benefits and determine benefit eligibility.
GE Money - Recovery Collector/, Customer Service Representative
City, STATE, 02/2006 - 08/2009
  • Sales Finance Industry).
  • Processed 300 cash, check and credit card transactions on western union payment system per day.
  • Negotiated payment arrangements on charged off accounts.
  • Processed billing, accounts payables and receivables.
  • Participated in team meetings and adhered to increased performance goals.
  • I have overseen multiple residential family properties totaling over 800 individual units.
  • Operating Cost Tracking
  • Grounds and Facility Inspection
  • Vacancy Marketing
  • Budget Preparation
Minneapolis Public Schools Minneapolis, MN, Expected in 06/1980 GED : - GPA :

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Resume Overview

School Attended
  • Minneapolis Public Schools
Job Titles Held:
  • Property Management
  • Primary Counselor
  • Senior Healthcare Representative
  • Recovery Collector/, Customer Service Representative
  • GED