Property Leasing Consultant / Assistant Manager / Property Manager Resume Example Pioneer Management Group

PROPERTY LEASING CONSULTANT / ASSISTANT MANAGER / PROPERTY MANAGER

Professional Summary

Wartime Veteran
3 years of Service Planner / Coordinator / Estimator experience with consistent sales of $800K quarterly.
6 years of Residential and Commercial Property Management experience consistently at 3% or less aged delinquency, occupancy of 96% or higher, retention rate of 93%, Corporate housing revenue of $1.2MM annually.
8 years of Administrative Assistant Management Support
Advance knowledge utilizing Quick books, ACT, Siebel, SAP, Excel, Microsoft office, Yardi, Rent Roll, AMSI, Umanage, Bluemoon.
Relevant strengths include: Proficient and forward-thinking professional, highly effective communication skills, persuasive negotiation skills, strong organization skills, dedication to the highest level of customer service to ensure consistent achievement of sales targets. Well versed in setting goals for performance in line with company's vision.

Objective:

Multi-talented Service Planner success in planning and generating sales. Analytical problem-solver with over 10 years of experience successfully managing front-line operations. Efficiently maintain and repair industrial refrigeration equipment and crane equipment by coordinating resources and staff to handle any requirement. Currently looking to advance in a dynamic and fast paced organization where my skills will be fully utilized.

Work History

Pioneer Management Group- Property Leasing Consultant / Assistant Manager / Property Manager
San Antonio, TX12/2013 - 04/2015

Accountable for all day to day property operations.
Demonstrate ability to understand financial goals, operate asset in owners' best interest.
Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
Prepare annual budgets and income projections.
Ensure all rents and late fees/check charges are collected, posted and deposited.
Provide constant vendor/contractor communications concerning scheduling, billing, vender relations and certificates of insurance.
Ensure that A/P invoices are entered and submitted to the corporate office for payment, handle petty cash and all funds.
Continually monitor leasing procedures, analyze traffic logs, conversion ratios, process renewal charges.
Develop and/or implement resident retention programs to ensure efficiency of staff through ongoing training, instruction and counseling.Plan weekly/daily team schedules and assignments.
Ensure repairs are noted and completed on timely basis.Coordinate maintenance schedule and assignments.
Assure quality and quantity of market ready apartments.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Completed inventory audits to identify losses and project future demands.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.

Diamond Association Management and Consulting- HOA/POA Property Manager
Bexar/Comal County, TX05/2015 - 07/2016

Supporting the daily business operations and management direction of the Community Association as required in the governing documents, applicable state law and the management contract.
Project management of various interdepartmental and site projects, as well as the oversight the oversight of vendors.
Develop Community Association budget and provide delivery/presentation of financial reports.
Collection of assessments following various late fee procedures and liaison with the collection attorneys
Assist in hiring contractors and insurance carriers to maintain and protect the community.
Accounts Receivable Representative responsible for monitoring payment arrangements.
Provide constant vendor/contractor communications concerning scheduling, billing, vender relations and certificates of insurance.
Meeting attendance, minutes transcription, board packet preparation, invoice coding.
Established strong, professional relationships with BOD and residents by promoting team collaboration and delivering exemplary service.
Promoted positive company and owner relationships through proactive attention to concerns.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Compiled maintenance and repair requests for submission to ARC department and reached out to local contractors for bid proposals.
Administered property-related budgets, reviewed invoices and tracked costs.
Organized and participated in HOA meetings on monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
Analyzed and evaluated monthly and quarterly financial statements.

Synergy Refrigeration Inc- Service Coordinator, Estimator
Universal City, TX03/2017 - 03/2019

Manage routine service requests, from receipt to billing.
Compile estimates using service reports and customer recommendations from the service technician, obtain PO and process paper work, order parts/special equipment needed, follow all processes from beginning to end, follow up with customer once completed to ensure quality work was completed to customer satisfaction.
Create service orders, assign technician and schedule.
Enter all service projects into Quick Books, update scheduler.
Compile estimates and sell to customers adding to profit margin (service sales revenue of) $3 million annually.
Generated new business by leveraging preventative maintenance/service sales techniques and articulating product value to prospective customers.
Prepared material orders to complete projects on time and within budget.
Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.

Konecranes, LLC- Service Planner
Corpus Christi/ San Antonio, TX03/2019 - Current

Organizational planning for all service calls.
Define material requirements, for each service request, both planned and on-call Handle all aspects of planned activities
Arrange sub-contractor services and equipment, including rentals.
Schedule and dispatch field operatives.
Generate service requests and work packages and assign to field operatives.
Trigger the need for requisition/purchase in Siebel
Verify that Siebel PO request is submitted to SAP
Review charge lines of completed work before sending to invoice.
Plan/assign/manage field labor hours to maximize profitability (direct labor average) at or above budgeted minimums without compromising safety or quality
Maintain open orders on the dispatch board
Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
Review performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Organized ongoing maintenance schedules to boost system performance.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Contributed to development, implementation and execution of maintenance programs.
Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
Implemented improved training programs for maintenance employees.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Supervised daily operations, including employee performance, preventive maintenance and safety.
Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
Conducted training, licensing and vehicle inspections to ensure operational readiness for new employees.
Procured information from various vendors to ensure cost-effective purchasing.
Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
Monitored employee work levels and optimized performance with strategic approaches.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Planned and execute Toyota retrofits.
Successfully led key projects which resulted in outstanding customer experience and positive impact to gross margin.

Accomplishments

Campaign service medal

Skills

Conversion
Customer satisfaction
Coding
Project management
Quick Books
SAP
Scheduling
Organization and planning

Billing and Invoicing
Sales strategies
Cost analysis and savings
Account maintenance
Leasing and sales
Appointment setting
Service planning
Client assessment and analysis

Education

University of The Incarnate WordSan Antonio, TXExpected in 06/2020BBA: Marketing

US ArmyFort Sam Houston Some College (No Degree): Medical Staff Services Technology

Professional development completed in Medical Supply

Resume Overview

Companies Worked For:

Pioneer Management Group
Diamond Association Management and Consulting
Synergy Refrigeration Inc
Konecranes, LLC

School Attended

University of The Incarnate Word
US Army

Job Titles Held:

Property Leasing Consultant / Assistant Manager / Property Manager
HOA/POA Property Manager
Service Coordinator, Estimator
Service Planner

Degrees

BBA : Marketing
Some College (No Degree) : Medical Staff Services Technology

Property Leasing Consultant / Assistant Manager / Property Manager Resume Example

Resume Score: 80%

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