proofreader and editor resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Personable and dedicated Customer Service Representative with extensive experience in the hardware industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Chap book and poetry style understanding
Proofreading submissions
Story shaping
Impeccable grasp of grammar
Google Drive Document and Word Document expertise
Spelling mastery
Good eye for detail
Editing skills
Courteous demeanor
Conflict mediation
Shipping and receiving understanding
Customer relations
Retail sales customer service
Sales expertise
Store maintenance
Adaptive team player
Product organization
Project management abilities
Problem-solving abilities
In-store support
Stockroom procedures
Delivery regulations knowledge
Maintenance
Currently able to lift only two lbs due to disability.
Documented conversations with customers to track requests, problems and solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Answered inbound calls daily and directed to designated individuals or departments.
Evaluated customer account information to assess current issues and determine potential solutions.
Interviewed customers regarding order and delivery issues and reported feedback to management team.
Delivered service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Trained several new employees in procedures and policies in order to maximize team performance.
Set up and activated customer accounts to maintain QA satisfaction levels.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Worked with the Pro Desk and Delivery departments to develop customer service improvement initiatives.
Educated customers on special pricing opportunities and company offerings.
12/2014 to 12/2016
Cleaning WomanChris' Automotive – City, STATE,
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
Used digital timekeeping system to document hours worked each day.
Performed dusting, leather and wood surface polishing and wall washing weekly.
Strengthened building cleanliness by inspecting perimeters, picking up trash and performing general maintenance.
Restocked supplies, replacing toiletries, liners and soaps.
Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
Assessed functionality of cleaning equipment and performed repairs when needed.
Maintained inventory of cleaning supplies and documented items requiring reorder.
Notified management of structural issues and major repairs.
Maintained building interiors with routine deep cleaning of high-traffic areas.
Organized custodial closets to easily find equipment and supplies.
Responded promptly to requests to clean and sanitize areas after accidents.
Checked inventory for required supplies and made lists for needed cleaning products.
Notified building managers about needed repairs to maintain public safety.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Moved heavy furniture, equipment and supplies with hand trucks.
Supported special holiday and anniversary events by setting up, arranging and removing decorations, furniture and supplies, and dressing in supplied costumes.
Education and Training
Expected in 06/2016 to to
High School Diploma: Valhalla High School - Valhalla, NY GPA:
Expected in to to
: Visual And Performing Arts Westchester Community College - Valhalla, NY GPA:
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