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promotions director resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Focused advertising professional well-versed in balancing business, marketing and sales needs with high-quality advertising. Proficient in using Facebook, Google and other online platforms to advertise, as well as capitalizing on traditional strategies to diversify approaches.

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintains deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.

Skills
  • Event planning
  • Social media management
  • Concept promotions
  • Creative direction
  • Check payment processing
  • Food safety understanding
  • Liquor, wine and food service
  • Dining customer service
  • Sales techniques
  • Auditing
  • Customer service
  • Appointment confirmation
  • Correspondence typing
  • Conflict management
  • Microsoft Office
  • Email and telephone decorum
  • Cash transactions
  • Listening skills
  • Oral and writing communication
  • Technologically savvy
Experience
Promotions Director, 03/2020 to 06/2020
Beasley Broadcast Group, Inc.Las Vegas, NV,
  • Monitored the effectiveness of promotions and advertising campaigns.
  • Sent promotions through traditional mail and email.
  • Collaborated with product development team to promote new products.
  • Wrote strong advertising copy for use in email blasts, social media posts and online ads.
  • Created promotions campaigns that drove strategic initiatives and raised awareness of new products.
  • Strengthened online presence to capitalize on emerging trends.
  • Collected information, verified payments and figured out special client needs before securing over new accounts.
  • Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
  • Worked with media organizations to obtain positive coverage of transit system.
Casino Attendant, 08/2019 to 02/2020
Choctaw Nation Of OklahomaTuskahoma, OK,
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
  • Addressed slot machine issues, including identifying problems, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Learned bookkeeping to support office needs.
Server, 03/2015 to 12/2015
North ItaliaSan Diego, CA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Partnered with team members to efficiently serve food and beverages.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Sent orders to kitchen staff.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted newly seated guests quickly and efficiently.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Front Desk Receptionist, 06/2014 to 01/2015
Brown & Brown, Inc.Alpharetta, GA,
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Monitored reservations to track incoming parties and special events.
  • Solved minor customer issues and escalated major problems immediately to supervisor.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Responded to inquiries and room requests made online, by phone or email.
  • Managed all front desk operations for busy high-volume hotel.
Education and Training
High School Diploma: , Expected in 05/2010 to Shelby High School - Shelby, MT
GPA:
: Business Management, Expected in to Montana State University - Billings - Billings, MT
GPA:

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Resume Overview

School Attended

  • Shelby High School
  • Montana State University - Billings

Job Titles Held:

  • Promotions Director
  • Casino Attendant
  • Server
  • Front Desk Receptionist

Degrees

  • High School Diploma
  • Some College (No Degree)

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