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Project Services Director - National Accounts Resume Example

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PROJECT SERVICES DIRECTOR - NATIONAL ACCOUNTS
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Emphasis on providing direction to teams and clients to increase profits and customer satisfaction. Strong background in pre-sales, planning, budgeting and staffing. Offers a successful 20 year career in Project/Program Management with more than 10 years working in cross-functional environments in the U.S. and abroad. Effective in leading and directing complex projects from inception to launch and managing dynamic and cross-functional teams around the globe.
Highlights
  • Natural Leader
  • Cross-functional team and department management (Global)
  • Skilled negotiator
  • Calm under pressure
  • Complex problem solving
  • Strong communication skills
  • Contract management
  • Relationship building
  • Project development and lifecycle
  • Results-oriented
  • Risk management
  • Budgeting and forecasting
  • Contract negotiation/review/drafting 
  • Statement of work documentation
  • Staff development
  • Change management
  • Large-scale systems
  • Decisive
  • Collaborative
  • Client-focused
  • Organized
  • Unsurpassed work ethic
  • Computer-savvy
Accomplishments
People Management:
  • Built and recruited the west regional US professional services team (45 people)
  • Implemented training and communication processes and approaches to provide the ability for the team to be accountable and work independently

Leadership:

  • Served as key contributing member to the Services Leadership team.
 
Project Management:
  • Directed the Cal INDEX Health Information Exchange solution SaaS implementation within agreed timelines and budget (20 million)
  • Directed Health Information Exchange implementations across the US

Pre-Sales:

  • Documented Statements of Work and Request for Proposals for pre-sales clients
  • Presented at new client presentations representing services and delivery
Experience
December 2015 to Current
Orion Health Ltd Santa Monica, CA Project Services Director - National Accounts Project Director for key national accounts  - new role created by Orion Services group
June 2013 to December 2015
Orion Health Ltd Santa Monica, CA Director Services - West US Region
  • Leadership of up to 45 resources for the west US region including Principal Consultants, Project Managers, Technical Consultants, and Business Analysts
  • Director for the Health Information Exchange implementations within the western region (15 clients) 
  • Project Director for the successful implementation of the Cal INDEX Health Information Exchange on the Orion Health platform solution working with Blue Shield and Anthem Blue Cross
April 2011 to May 2013
Orion Health Ltd Santa Monica, CA Director - Services Project Sales Services Director for pre-sales activities including documentation of Request for Proposals, Statement of Works and services budget planning and delivery  across the US for Health Implementation Exchange solution deployments including but not limited to Cal INDEX including Blue Shield and Anthem Blue Cross, Catholic Health Initiatives, Sutter Health, Massachusetts HIE, Louisiana , New Hampshire HIE,  Scottsdale Health Partners, North Dakota
May 2007 to March 2011
Orion Health Ltd Boston, MA Project Manager Project Management of Orion Health US clinical portal and Health Information Exchange (HIE) implementations including but not limited to Lahey Clinic and UCLA
January 2006 to April 2007
Orion Health NZ Auckland , NZ Project Manager/Team Lead
Services Team Lead for Auckland Region (8 team members) and Project Management of Orion Health Auckland NZ regional clinical portal implementations
January 2005 to January 2006
Synergy International Auckland , NZ Project Manager (Consultant)
Consultant to Vodafone NZ and Orion Health NZ 
  • Project Management Vodafone projects including delivery of the Hotlink mobility/banking solution and mobility product delivery projects for Vodafone NZ, involving co-ordination of technology areas, Marketing and Customer Operations.
  • Project Management of Orion Health Auckland regional clinical portal implementations
April 2003 to December 2004
The Simpl Group Auckland , NZ Project Manager (Consultant) Project Management of the Business Services Contact Center using Genesys Technology for Vodafone NZ. Co-ordination of the Contact Center Program of Work for Vodafone NZ Business and Residential call centers.
January 2002 to December 2002
Telstra Clear - Communications Company Auckland , NZ Project Manager
Successful services implementations for the:
  • Integration of the CLEAR and TelstraSaturn Netlink infrastructure     
  • Implementation of the Sales Clarify Module
  • Implementation of Toll Free Number Portability
May 1994 to December 2001
CLEAR Communications Auckland , NZ Project Manager/Project Analyst
Roles: Project Management, Project Billing Analyst, Product Development – Contact Centers, Customer Services
  • Project Management of the CLEAR Mobility Website, Non Code Access implementation for cellular calls and Network Records Enhancements, Remedy Workforce Management implementation �  
  • Year 2000 Billing (Billing Analyst), New pricing plan implementation Product Development   0508 Toll Free implementation
Education
2006
PMP - Project Management Professional
2006
Project Management
Scrum Master Course
2000
University of Auckland, NZ
 Systems Analysis and Design Paper
1996
NZ Institute of Management

Diploma in Business Studies
Skills
Team Leadership, Consultant, Project/Program Management, Customer Services, Health Information exchanges, IT Solution and Integration implementations, Product Development, Team Lead, Director,  Budget forecasts and development (estimation and actual) , Negotiation skills, Organizational Restructure and Change, Organizational skills, P & L Management, Project Planning, Client Relations, Creative problem solving, Domestic and International experience, Project Management, Product Development Sales, Systems Analysis and Design, Telecommunications, Communication, Contract and Statement of Work  Negotiations
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Resume Overview

Companies Worked For:

  • Orion Health Ltd
  • Orion Health NZ
  • Synergy International
  • The Simpl Group
  • Telstra Clear - Communications Company
  • CLEAR Communications

School Attended

  • University of Auckland, NZ
  • NZ Institute of Management

Job Titles Held:

  • Project Services Director - National Accounts
  • Director Services - West US Region
  • Director - Services Project Sales
  • Project Manager
  • Project Manager/Team Lead
  • Project Manager (Consultant)
  • Project Manager/Project Analyst

Degrees

  • PMP - Project Management Professional
    Project Management Scrum Master Course
    Systems Analysis and Design Paper
    Diploma in Business Studies

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