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Project Manager /Executive Assistant Resume Example

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PROJECT MANAGER /EXECUTIVE ASSISTANT
Professional Summary

Experienced Executive Assistant with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Accomplishments

    In the last 2 years, I have mentored 10 amazing new hires who went on to achieve success in their roles. It has brought me great joy to be able to be an advocate for new hires so that they feel welcomed and valid at their new company.

    Recently, I was asked to join the Dallas Office Diversity and Inclusion team, to promote a more positive and aware environment and a platform for those who have not felt heard or considered.

    Throughout my time at Egon Zehnder, I have interviewed prospective new hires for the EA and receptionist roles to help ensure we have the best of the best and also tap into previously unseen potential from candidates.

Skills
  • Emotional Support
  • Training Programs
  • Skill Development
  • Counseling
  • Project Management
  • Multitasking abilities
  • Training & Development
  • Organization and Time management
  • Relationship building and management
  • Client Relationships
  • Detail-oriented
  • Leadership
  • Excellent work ethic
  • Critical thinking
  • Cultural awareness
  • Analytical skills
  • Flexible & Adaptable
  • Responsible
Work History
10/2015 to CurrentProject Manager /Executive AssistantCompany Name | City, State
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Screened calls and emails and initiated actions to respond or direct messages for two managers.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Drove team success through shared vision and recognition of quality performance.
  • Devised and enhanced treatment strategies to promote continued progress.
02/2015 to 11/2015Office CoordinatorCompany Name | City, State
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financialrecords.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
10/2014 to 02/2015Part-time ReceptionistCompany Name | City, State
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Provided clerical support to 50+ company employees by copying, faxing and filing documents.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
04/2010 to 09/2014Medical Front Office CoordinatorCompany Name | City, State
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed master calendar and scheduled appointments for 15 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed clerical duties and tasks for clinic administration.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Education
Associate of Science | Clinical PsychologyLiberty University, City, State
Associate of Science | Clinical Psychology / Medical Laboratory ScientistEl Centro College, City, State
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Resume Overview

School Attended

  • Liberty University
  • El Centro College

Job Titles Held:

  • Project Manager /Executive Assistant
  • Office Coordinator
  • Part-time Receptionist
  • Medical Front Office Coordinator

Degrees

  • Associate of Science | Clinical Psychology
    Associate of Science | Clinical Psychology / Medical Laboratory Scientist

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