Dedicated Project Management Specialist with history of meeting company goals utilizing consistent and organized practices. Highly experienced professional when working with teams to accomplish short- and long-term project goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented in multitasking and recruiting new clients for beneficial engagements. Strong-willed and persuasive with great knowledge of negotiation tactics. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Skills
Project Management
Client satisfaction
Cultural Awareness
Teamwork and Collaboration
Flexible and Adaptable
Problem-Solving
Interpersonal Communication
Training and Development
Analytical and Critical Thinking
Self-Motivated
Work History
Project Manager and Sales Consultant, 02/2021 to Current Vasa Fitness – South Jordan, UT,
Managed new projects with timelines, budgets and scope of work plans.
Introduced new systems of organization to streamline company changes.
Reported regularly to managers on project timeline, progress and technical problems.
Sourced, vetted and managed vendors needed to accomplish project goals.
Scheduled and facilitated meetings between project homeowners, vendors, and insurance companies to discuss services, schedules and conflicts.
Maintained open communication by presenting regular updates on project status to customers.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Collaborated with insurance adjusters to provide homeowners with full coverages for damages sustained to their property.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Created plans and communicated deadlines to ensure projects were completed on time.
Recruited and oversaw personnel to achieve performance and quality targets.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with minimal wait times.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Leveraged sales expertise to promote services and capitalized on upsell opportunities.
Cultivated customer loyalty, promoted repeat business and improved sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Achieved sales targets regularly with solid promotional and cross-selling skills.
Communicated with management when customer issues escalated and worked to find resolutions.
Helped improve customer satisfaction by translating customer paperwork and company documentation.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Educated customers about billing, payment processing and support policies and procedures.
Estimated costs of proposed projects and materials and operated within budget guidelines.
Worked closely with plumbers, general contractors, insurance adjusters and other key stakeholders on different projects.
Determined occupancy and square footage within structures.
Mapped out inspected project sites and reported potential problems.
Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Provided emergency services to mitigate water damages due to sudden plumbing failures to maintain 4.5 star rating on Yelp services.
Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Home Security Consultant, 08/2020 to Current Smart Home Alarm LLC – City, STATE,
Developed reasonable and cost effective recommendations for security improvement.
Developed and delivered engaging sales presentations to convey product benefits.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Implemented brand marketing and sales campaigns.
Retained excellent client satisfaction ratings through outstanding service delivery.
Set up calendar with customer birthdays and other special events for personal touch.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Increased sales by offering advice on purchases and promoting additional products.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Organized sales paperwork, presented proposals and finalized contracts.
Certified Personal Trainer, 07/2018 to 02/2019 Crunch Fitness – City, STATE,
Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
Designed specific workout systems for individual clients based on performance ability.
Trained clients during strength training, cardio vascular exercise and stretching.
Monitored proper execution and form of clients and adjusted positions to improve results and safety.
Promoted safe and interactive environment for club clients and members.
Built customer loyalty by smoothly executing training initiatives.
Explained exercise modifications and contraindicated movements to participants with history of injury.
Organized files and created new system for personal fitness plans, records and contracts.
Drove client retention, managing daily classes and individual sessions.
Recruited new participants each month with expertise in relationship-building and personal training.
Educated club members about relationship between nutrition and fitness.
Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
Increased membership enrollment by using innovative sales and promotional techniques.
Met health education and wellness objectives with implementation of new training programs.
Developed organization systems for personal fitness plans, records and contracts.
Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
Created inspirational physical training initiatives to foster healthy lifestyle decisions.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Fleet Marine Force Hospital Corpsman, 11/2010 to 07/2018 USN – City, STATE,
Administered medical care for range of conditions and basic health concerns.
Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
Processed and took x-rays and operated x-ray equipment.
Coordinated and executed transport of sick and injured patients.
Provided leadership, delegation and exceptional medical service in high-pressure situations.
Rendered emergency medical treatment and administered immunization programs.
Assisted dozens of Marines in returning to full duty, cutting downtime and expenses.
Prioritized medical procedures based on severity of concern and available resources.
Evaluated injured or ill persons to determine nature and extent of concerns.
Learned new techniques to better serve patients' needs.
Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
Implemented emergency airway management and heart monitoring at scenes and during transport.
Administered medications, vaccines and tests such as electrocardiograms and field neurological tests.
Regularly prescribed ibuprofen and other anti-inflammatory medications for variety of conditions and complaints according to military medical protocols.
Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
Responded to emergencies with speed, efficiency and knowledgeable assistance.
Patrolled designated coverage areas and evaluated terrain for defensive use.
Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.
Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios.
Performed crucial lifesaving interventions in combat situations.
Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Briefed leaders on readiness, equipment status and enemy locations to enable sound decision making.
Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
Developed and deployed triage skills and delivered optimal emergency care in combat environments.
Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations.
Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
Kept combat zone work environments as clean and organized as possible and maintained unit in constant state of readiness.
Delivered emergency medical treatment at point of wounding on combat battlefields.
Assessed needs and conditions of assigned patients and gathered critical patient health information.
Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
Placed patients on backboards or stretchers to safely load into ambulance.
Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
Inspected equipment and resolved deficiencies prior to in-service operations.
Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
Constructed and camouflaged infantry positions and equipment to prevent detection.
Led fire team during infantry dismounted battle drills and situational training exercises.
Led basic reconnaissance operations and reported enemy movements to commanding officers.
Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Trained in use of tear gas, passive ordnance and explosives.
Directed logistical training procedures in accordance with military regulations.
Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
Education
Associate of Science: Counter Terrorism And Emergency Management, Expected in National University - San Diego, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
