Project Delivery Specialist Resume Example
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PROJECT DELIVERY SPECIALIST
Professional Summary
Strategic and business minded professional with experience in performing in-depth research and analysis, building global client and vendor relationships and successfully creating solutions to deliver exceptional client experiences. Well-coordinated in maintaining optimal inventories and supporting documentation to boost efficiency of office operations. Cross-functional collaborator effective at understanding requirements and devising successful solutions. Resilient and adaptable in dynamic environments. Clear understanding of TV/Digital Media, and training in deal making and negotiating. Motivated to learn, grow and excel in the media and tech industry.
Skills
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Work History
Project Delivery Specialist | 02/2019 to 08/2020
Deloitte - Washington , MO
Deloitte - Washington , MO
- Assisted four major CFO program offerings with recurring projects utilizing internal technology to update/maintain client records, prepare reports, and complete trend analysis.
- Consultant to numerous CFO clients and four teams in aiding both implementation and completion of project's delivery.
- Delegate work requests and partner with other respective national and local teams as to deliver work effectively.
- Utilized LinkedIn to monitor client milestones and identify potential clients for our CFO program offerings.
- Created strategies via Salesforce to ensure proper communication with CFO clients.
- Developed and maintained relationships with C-suite acting as a resource for any operational needs.
- Certified Lab Manager for CFO Transition Labs —to help newly appointed CFOs including those with prior CFO experiences, make efficient and effective transitions focusing on time, talent, and relationships.
- Managed CFO Transition Lab logistics and conducted interviews with stakeholders, define and communicate priorities, assess and develop a talent strategy, understand and influence specific stakeholders, and frame tangible actions to execute priorities.
- Strategically composed outreach specific to new clients (incoming CFOs) informing them of upcoming CFO specific events (CFO Vision Conference and CFO Academy) and maintaining relationships tailored to each client.
- Drafted and reviewed contracts for annual academies and conferences.
Client Site Coordinator/Executive Assistant | 03/2017 to 02/2019
Hatch - Brooklyn , NY
Hatch - Brooklyn , NY
- Responsible for coordinated management of several projects directly affecting audit team.
- Work with administrative teams to ensure fluidity of scheduling between C-suite of respective clients and partners.
- Utilized internal system to orchestrate, plan, and arrange logistics, travel, and invites for external functions including meetings, conferences, entertainment, receptions, projects, and dinner arrangements through.
- Direct liaison between three partners, client, and 50 local and international audit team members at client site to ensure all needs were met.
- Processed all new hire paperwork and maintained personnel files.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Advisory Consultant | 02/2016 to 03/2017
Deloitte And Touche - City , STATE
Deloitte And Touche - City , STATE
- Collected, evaluated, analyzed, and synthesized data on Steton data system to provide quantifiable insights to help enhance customer travel experience.
- Developed and executed strategies and action plans for complex issues involving client management.
- Delivered meaningful and accurate summary presentations with cross functional solutions.
- Contributed to revamp and rebranding of client's brand ensuring recognition as the top US airline carrier in the travel industry.
- Evaluated current processes to develop improvement plans.
VIP Customer Service Specialist | 03/2012 to 02/2016
Delta Air Lines - City , STATE
Delta Air Lines - City , STATE
- Sole contact for valuable dignitaries; ensured their schedules and needs were tended to for 50 clients.
- Organized daily operations-logistics, scheduling, communication with client agents, and performance metrics.
- Assigned special VIP team tasks for team to meet daily goal of implementing exemplary 5/5 customer service.
- Facilitated training for incoming team members on average of 5 per month and provided ongoing support of team development.
- Assisted in conducting an average of 20 interviews per month and selected new administrative staff.
Education
Adelphi University - City | Bachelors of Arts05/2010
- Alpha Kappa Delta Honors
- Elliot Leibow Field Research Award Recipient
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Resume Overview
School Attended
- Adelphi University
Job Titles Held:
- Project Delivery Specialist
- Client Site Coordinator/Executive Assistant
- Advisory Consultant
- VIP Customer Service Specialist
Degrees
- Adelphi University - City | Bachelors of Arts
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