PROJECT COORDINATOR, GLOBAL CLINICAL OPERATIONS (GCO)
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Cross-functional team management
Supervision and training
Calm under pressure
Project Coordinator, Global Clinical Operations (GCO)03/2015 to CurrentBristol-Myers SquibbTampa, FL
Responsible for establishing key metrics, driving results and identifying
areas for process or procedural improvements.
local and regional operations teams and across Pillars and functions.
Create site budgets and the analysis and management of factors related to
staffing, capacity, ROI, budget, margins, service offerings, and
performance metrics to ensure P & L oversight.
Reduced and controlled expenses 20% by using Ariba to compare office supply costs, setting up vendors in SAP, and leveraging team sales.
Lead GCO meetings with internal and external stakeholders.
Define strategy for meeting growth strategy with GCO, Labeling, Outsourcing, and Programming.
HR Operations Specialist (Contractor)07/2014 to 11/2014PwCTampa, FL
Reviewed staffing model and
recommended optional solutions to Senior Director, Site Operations lead, and Regional
Assist staff with resolving payroll, learning and development, immigration and vacation accrual issues.
Functioned as main client leadership contact to support retention and growth of the
business through concerted emphasis on client satisfaction, value added
proposition and bringing relevant health care trends to client's attention
Consulted with Medical,
Legal and Compliance departments regarding regulations, practice
law, and certification requirements
Operations Administrator09/2013 to 07/2014DigiradTampa, FL
Collaborated with senior leadership in setting
strategies and objectives and key results (OKRs) in the areas of hiring, site management, and vehicle fleet management.
Served as deputy to the Operations Manager and assisted in
managing site operations.
Communicated and implemented firm operational guidelines
and policies to Support Staff.
Monitored and managed operational costs.
Oversaw the site operational risk and audit process.
Coached and educated all employees on operational
policies and procedures and the Digirad platform.
Submitted a proposal to reduce vehicle fleet operational costs by 35%
Operations/Sales Coordinator10/2012 to 03/2013MosaicTampa, FL
Trained and managed operational support staff
Evaluated incoming lead requests and issues, set and communicated priorities
Established and optimized health monitoring processes
Led all operations associated with distribution of sales leads to agents
Prepared purchase orders and bid requests.
Reviews bid proposals and negotiated contracts within budgetary limitations and scope of authority.
Monitored schedule and delivery dates for assigned materials; resolved issues related to quantity, quality, delivery, and invoicing for assigned materials/services to ensure that material shortages were resolved and reconciliation of inventory-related accounts is achieved.
Maintained computerized procurement records via MRP system, for items and services purchased, costs, delivery, product quality, performance, and inventories.
Sales Operations Assistant07/2012 to 10/2012Ivans, IncTampa, FL
Documented and led management processes and procedures
Developed objectives, strategies, and tactics surrounding customer retention, customer satisfaction, and customer loyalty
Ensured employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner
Developed standards and procedures as business and customer needs evolved for cash register clients
Operations Assistant03/2012 to 07/2012Kelly ServicesTampa, FL
Provided top-notch customer service and worked directly with sales clients
Communicated operations' expectations, timelines and goals clearly
with all team members
Functioned as main client
leadership contact to support retention and growth of the business through
concerted emphasis on client satisfaction
Human Resources Assistant09/2011 to 03/2012MOSAICLithia, Florida
Assisted HR Generalists with employee orientation, onboarding in PeopleSoft, I-9 verifications, employment interviews, in a high-volume environment where screening and interviewing occurred in a three hour time frame Responsible for the scheduling and execution of initial phone screen assessments with candidates applying for contract positions.
Screened candidates to ensure their qualifications match open positions and scheduled interviews the same day Presented job opportunities to qualified candidates and negotiated contract terms Scheduled and coordinated subsequent face to face interview with hiring managers Conducted candidate interviews Adjusted responsibilities as necessary to account for fluctuating recruitment needs.
Sales Assistant (Temporary Position)09/2010 to 09/2011Tampa Convention CenterTampa, Florida
Assisted Sales and Marketing department by screening/speaking with candidates for sales manager position.
Screened potential customers to gain information for sales leads.
Created procedure for processing sales leads, contracts, and customer questions regarding scheduled events.
Gathered information from sales leads regarding what they would like for their event, and provided sales leads to sales managers.
Cared for Elderly Father07/2008 to 08/2010Employment GapWashington, DC
Cared for elderly father for two years.
Administrative Assistant02/2005 to 07/2008THE EMMES CORPORATIONRockville, Maryland
Assisted project managers/leads with NIH projects.
Responsible for the development and execution of ongoing account maintenance work, including budgets, requisitions, and preparation of materials for customer meetings.
Obtained complete and detailed direction from customer and communicated this direction to senior management team.
B.A: EnglishUniversity of the District of ColumbiaEnglish
Experienced at establishing key metrics, driving results and identifying
areas for process and procedural improvements. Enthusiastic people person, possess advanced problem-solving and great organizational skills.
Toastmasters International - Division Director - 2016-2017
Trinity Cafe - Volunteer - Bristol-Myers Squibb
Abe Brown - Life Coach
Bristol-Myers Squibb Star Award for Excellent performance
Bristol-Myers Squibb BRAVO Award for Outstanding performance
Outstanding Toastmaster of the Year 2014
First place winner District 43 Table Topics Contest
Recruitment Commendation, National Institute of Diabetes and Digestive Kidney Diseases
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Companies Worked For:
Tampa Convention Center
THE EMMES CORPORATION
University of the District of Columbia
Job Titles Held:
Project Coordinator, Global Clinical Operations (GCO)
HR Operations Specialist (Contractor)
Sales Operations Assistant
Human Resources Assistant
Sales Assistant (Temporary Position)
Cared for Elderly Father
B.A : English
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