Project Coordinator Global Clinical Operations Gco resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Core Qualifications
  • Operations management
  • Staff development
  • Inventory control
  • Change management
  • Policy/program development
  • Cross-functional team management
  • Computer-savvy
  • Change management
  • Staff training
  • Supervision and training
  • Staff development
  • Calm under pressure
Professional Experience
Project Coordinator, Global Clinical Operations (GCO), 02/2015 - Current
Qvc, Inc. Columbia, TN,
  • Responsible for establishing key metrics, driving results and identifying areas for process or procedural improvements.
  • Coordinate between local and regional operations teams and across Pillars and functions.
  • Create site budgets and the analysis and management of factors related to staffing, capacity, ROI, budget, margins, service offerings, and performance metrics to ensure P & L oversight.
  • Reduced and controlled expenses 20% by using Ariba to compare office supply costs, setting up vendors in SAP, and leveraging team sales.
  • Lead GCO meetings with internal and external stakeholders.
  • Define strategy for meeting growth strategy with GCO, Labeling, Outsourcing, and Programming.
HR Operations Specialist (Contractor), 06/2014 - 10/2014
Scanlan International Saint Paul, MN,
  • Reviewed staffing model and recommended optional solutions to Senior Director, Site Operations lead, and Regional VP
  • Assist staff with resolving payroll, learning and development, immigration and vacation accrual issues.
  • Functioned as main client leadership contact to support retention and growth of the business through concerted emphasis on client satisfaction, value added proposition and bringing relevant health care trends to client’s attention
  • Consulted with Medical, Legal and Compliance departments regarding regulations, practice law, and certification requirements 
Operations Administrator, 08/2013 - 06/2014
Brella Lake County, IL,
  • Collaborated with senior leadership in setting strategies and objectives and key results (OKRs) in the areas of hiring, site management, and vehicle fleet management.
  • Served as deputy to the Operations Manager and assisted in managing site operations.
  • Communicated and implemented firm operational guidelines and policies to Support Staff.
  • Monitored and managed operational costs.
  • Oversaw the site operational risk and audit process.
  • Coached and educated all employees on operational policies and procedures and the Digirad platform.
  • Submitted a proposal to reduce vehicle fleet operational costs by 35%
Operations/Sales Coordinator, 09/2012 - 02/2013
Casa Systems Plano, TX,
  • Trained and managed operational support staff
  • Evaluated incoming lead requests and issues, set and communicated priorities
  • Established and optimized health monitoring processes
  • Led all operations associated with distribution of sales leads to agents
  • Prepared purchase orders and bid requests.
  • Reviews bid proposals and negotiated contracts within budgetary limitations and scope of authority.
  • Monitored schedule and delivery dates for assigned materials; resolved issues related to quantity, quality, delivery, and invoicing for assigned materials/services to ensure that material shortages were resolved and reconciliation of inventory-related accounts is achieved.
  • Maintained computerized procurement records via MRP system, for items and services purchased, costs, delivery, product quality, performance, and inventories.
Sales Operations Assistant, 06/2012 - 09/2012
Res-Care, Inc. Christiansburg, VA,
  • Documented and led management processes and procedures
  • Developed objectives, strategies, and tactics surrounding customer retention, customer satisfaction, and customer loyalty
  • Ensured employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner
  • Developed standards and procedures as business and customer needs evolved for cash register clients
Operations Assistant, 02/2012 - 06/2012
Kelly Services City, STATE,
  • Provided top-notch customer service and worked directly with sales clients 
  • Communicated operations' expectations, timelines and goals clearly with all team members
  • Functioned as main client leadership contact to support retention and growth of the business through concerted emphasis on client satisfaction
Human Resources Assistant, 08/2011 - 02/2012
  • Assisted HR Generalists with employee orientation, onboarding in PeopleSoft, I-9 verifications, employment interviews, in a high-volume environment where screening and interviewing occurred in a three hour time frame Responsible for the scheduling and execution of initial phone screen assessments with candidates applying for contract positions.
  • Screened candidates to ensure their qualifications match open positions and scheduled interviews the same day Presented job opportunities to qualified candidates and negotiated contract terms Scheduled and coordinated subsequent face to face interview with hiring managers Conducted candidate interviews Adjusted responsibilities as necessary to account for fluctuating recruitment needs.
Sales Assistant (Temporary Position), 08/2010 - 08/2011
Tampa Convention Center City, STATE,
  • Assisted Sales and Marketing department by screening/speaking with candidates for sales manager position.
  • Screened potential customers to gain information for sales leads.
  • Created procedure for processing sales leads, contracts, and customer questions regarding scheduled events.
  • Gathered information from sales leads regarding what they would like for their event, and provided sales leads to sales managers.
Cared for Elderly Father, 06/2008 - 07/2010
Employment Gap City, STATE,
  • Cared for elderly father for two years.
Administrative Assistant, 02/2005 - 07/2008
  • Assisted project managers/leads with NIH projects.
  • Responsible for the development and execution of ongoing account maintenance work, including budgets, requisitions, and preparation of materials for customer meetings.
  • Obtained complete and detailed direction from customer and communicated this direction to senior management team.
B.A: English, Expected in
University of the District of Columbia - ,
Experienced at establishing key metrics, driving results and identifying areas for process and procedural improvements. Enthusiastic people person, possess advanced problem-solving and great organizational skills.
Toastmasters International - Division Director - 2016-2017
Trinity Cafe - Volunteer - Bristol-Myers Squibb
Abe Brown - Life Coach
  • Bristol-Myers Squibb Star Award for Excellent performance
  • Bristol-Myers Squibb BRAVO Award for Outstanding performance
  • Outstanding Toastmaster of the Year 2014
  • First place winner District 43 Table Topics Contest
  • Recruitment Commendation, National Institute of Diabetes and Digestive Kidney Diseases

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Resume Overview

School Attended

  • University of the District of Columbia

Job Titles Held:

  • Project Coordinator, Global Clinical Operations (GCO)
  • HR Operations Specialist (Contractor)
  • Operations Administrator
  • Operations/Sales Coordinator
  • Sales Operations Assistant
  • Operations Assistant
  • Human Resources Assistant
  • Sales Assistant (Temporary Position)
  • Cared for Elderly Father
  • Administrative Assistant


  • B.A

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