Results-oriented professional with over ten years experience in process improvement and leadership in a fast-paced environment. Proven track record for successfully delivering results through the development of partnerships and building a positive rapport with all levels of management and associates.
Skills
Project planning and development
Analytical &
Statistical Problem Solving
Team Building
& Leadership
Process
Improvement & Re-Design
Microsoft Office Project
Advanced understanding of Microsoft Office / Excel
Work History
03/2010 to Current
Project Control SpecialistLeidos Holdings Inc. – Waimea, HI,
Serving on the Project Management Office (PMO) staff; responsible for ensuring and tracking DoD Information Assurance Certification and Accreditation Process (DIACAP) and Risk Management Framework (RMF) deliverables are submitted on time and consistent with Defense Health Agency (DHA) / Health Information Technology (HIT) Directorate standards and overall project quality.
Maintain the Master Project Plan, Master Project Schedule and contractual deliverables while remaining current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol
Responsibilities include managing status reporting, compliance, and adherence to budgetary restraints.
Assist with preparation and submission of travel requests in accordance
with FTR/JTR and program/project travel requirements
Conducting what if analysis to determine downstream impact of changes.
Execute and maintain program management processes and disciplines in the areas of: Building and maintaining MS Project resource loaded schedules; quality management; communications management; human resource management; cost management; and risk/issue management.
Increased speed to market of new hire associates and increased productivity by streamlining internal contract on-boarding process. I9 Verification Certified to assist in processing new hire employees.
Manage onboarding/out processing for all contract FTEs and subcontractors.
2007 to 2010
Vice President; Business Support ManagerBank Of America – City, STATE,
Managed
diverse administrative functions for a very large, complex business unit, functions
included: financial control/budgeting and consolidation, personnel processes,
audit/compliance, premises, and coordination of certain projects, associate
training, service quality, process improvement, business continuity and
communication.
Developed
and implemented consistent reporting and management routines across site to
drive performance metrics. Notable improvements: Leave of absence reduction
of 7.2%. New hire speed to market
and productivity increased by 20%.
Implemented sound management routines and senior
leadership tactics to improve site performance; achieving #1 rank in nation
from April 2008 to August 2009.
Earned Regional recognition
of Crystal K award 6 (six) consecutive months.
Developed numerous executive presentations and reports to facilitate project evaluation and process improvement.
Supervised the performance of three Department Managers, offering constructive feedback on their work performance of their respective units.
2006 to 2007
Officer OJTBank Of America – City, STATE,
Managed support staff and new hire teams consisting of 40-60 associates.
Responsible for performance reviews to assess strengths and developmental needs, providing feedback and opportunities for growth in preparation for production environment.
Collaborated with Team Managers to create strategic plans to enhance associate satisfaction.
Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics.
Created the East Providence OJT Process and Manager Measurement Pilot which was implemented across the model environment.
Resulted in an increase productivity of eight (8) additional hours of phone time per associate.
Implemented improved processes to increase productivity; decreased Average Handle Time (AHT) by 12 seconds while maintaining OJT Leader Success Rate above 90%.
Established the East Providence return from Leave of Absence refresher process.
Created the East Providence OJT Coach Academy which was implemented 1st quarter 2008.
Produced positive impact in Shrinkage reduction contributing to an overall shrinkage savings of $5K per new hire team (based on 25 FTE) resulting in a total savings of $120K per new hire class.
Certifications
Security+ (SYO-201) Certification - CompTIA
Digital Forensics Specialist Certification - Bryant College
Management & Training Certificate Program - Brown University
Education
Expected in
Bachelor of Arts: Fie Arts / Graphic Design FITCHBURG STATE UNIVERSITY - FITCHBURG, MA GPA:
Expected in
Bachelor of Arts: Fine Arts / Graphic Design UNIVERSITY OF MASSACHUSETTS AT DARTMOUTH - DARTMOUTH, MA GPA:
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