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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Results-oriented professional with over ten years experience in process improvement and leadership in a fast-paced environment. Proven track record for successfully delivering results through the development of partnerships and building a positive rapport with all levels of management and associates.
Skills
  • Project planning and development
  • Analytical & Statistical Problem Solving
  • Team Building & Leadership
  • Process Improvement & Re-Design 
  • Microsoft Office Project 
  • Advanced understanding of Microsoft Office / Excel
Work History
03/2010 to Current
Project Control Specialist Leidos Holdings Inc. Waimea, HI,

Serving on the Project Management Office (PMO) staff; responsible for ensuring and tracking DoD Information Assurance Certification and Accreditation Process (DIACAP) and Risk Management Framework (RMF) deliverables are submitted on time and consistent with Defense Health Agency (DHA) / Health Information Technology (HIT) Directorate standards and overall project quality.

  • Maintain the Master Project Plan, Master Project Schedule and contractual deliverables while remaining current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol
  • Responsibilities include managing status reporting, compliance, and adherence to budgetary restraints.
  • Assist with preparation and submission of travel requests in accordance with FTR/JTR and program/project travel requirements
  • Conducting what if analysis to determine downstream impact of changes.
  • Execute and maintain program management processes and disciplines in the areas of: Building and maintaining MS Project resource loaded schedules; quality management; communications management; human resource management; cost management; and risk/issue management.
  • Increased speed to market of new hire associates and increased productivity by streamlining internal contract on-boarding process. I9 Verification Certified to assist in processing new hire employees.
  • Manage onboarding/out processing for all contract FTEs and subcontractors.



2007 to 2010
Vice President; Business Support Manager Bank Of America City, STATE,
  • Managed diverse administrative functions for a very large, complex business unit, functions included: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity and communication.
  • Developed and implemented consistent reporting and management routines across site to drive performance metrics. Notable improvements: Leave of absence reduction of 7.2%. New hire speed to market and productivity increased by 20%.  
  • Implemented sound management routines and senior leadership tactics to improve site performance; achieving #1 rank in nation from April 2008 to August 2009. Earned Regional recognition of Crystal K award 6 (six) consecutive months.
  • Developed numerous executive presentations and reports to facilitate project evaluation and process improvement.
  • Supervised the performance of three Department Managers, offering constructive feedback on their work performance of their respective units.

2006 to 2007
Officer OJT Bank Of America City, STATE,
  • Managed support staff and new hire teams consisting of 40-60 associates.
  • Responsible for performance reviews to assess strengths and developmental needs, providing feedback and opportunities for growth in preparation for production environment.
  • Collaborated with Team Managers to create strategic plans to enhance associate satisfaction.
  • Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics.
  • Created the East Providence OJT Process and Manager Measurement Pilot which was implemented across the model environment.
  • Resulted in an increase productivity of eight (8) additional hours of phone time per associate.
  • Implemented improved processes to increase productivity; decreased Average Handle Time (AHT) by 12 seconds while maintaining OJT Leader Success Rate above 90%.
  • Established the East Providence return from Leave of Absence refresher process.
  • Created the East Providence OJT Coach Academy which was implemented 1st quarter 2008.
  • Produced positive impact in Shrinkage reduction contributing to an overall shrinkage savings of $5K per new hire team (based on 25 FTE) resulting in a total savings of $120K per new hire class.



Certifications

Security+ (SYO-201) Certification - CompTIA

Digital Forensics Specialist Certification - Bryant College 

Management & Training Certificate Program - Brown University 
Education
Expected in
Bachelor of Arts: Fie Arts / Graphic Design
FITCHBURG STATE UNIVERSITY - FITCHBURG, MA
GPA:

Expected in
Bachelor of Arts: Fine Arts / Graphic Design
UNIVERSITY OF MASSACHUSETTS AT DARTMOUTH - DARTMOUTH, MA
GPA:

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Resume Overview

School Attended

  • FITCHBURG STATE UNIVERSITY
  • UNIVERSITY OF MASSACHUSETTS AT DARTMOUTH

Job Titles Held:

  • Project Control Specialist
  • Vice President; Business Support Manager
  • Officer OJT

Degrees

  • Bachelor of Arts
  • Bachelor of Arts

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