•Program Development & Implementation: Goal setting, identification and engagement of key stakeholders, establishing outcome measures, concise reporting, project oversight, and budget management. •Staff Supervision: Hiring, training, and supervision of volunteers, staff, and interns. •Data Collection & Analysis: Development of data collection tools, processes, and databases for the analysis and interpretation of data used to improve health system initiatives. •Project Evaluation: Monitoring project outcomes in order to develop and implement necessary procedures, policies, and project components. •Vendor & Affiliate Collaboration: Developing and maintaining relationships with vendors and key stakeholders. •Policy Writing: Researching best practices to develop and implement policy.
Skills
Publications
Database
English
Reporting
Risk Management
Scheduling
Spanish
Technical analysis
Budgeting
Document Management
Adobe Suite
Quality improvement
Recruitment
Research
Microsoft Office Suite
Proposal
Agile
Written
Process Improvement
Invoice Preparation
Work History
Project Analyst, 03/2019 to Current Alston & Bird – Raleigh, NC,
Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
Drafted scheduling protocols for LTSS (Long Term Support Service) project, aligning business goals with budgetary concerns and staff availability.
Coordinated and assisted Project Principle with all of activities for $12,000,000 project.
Built lasting and collaborative partnerships with individuals both within and outside of company.
Devised standardized project management documentation to streamline future management of repetitive projects.
Authored status reports for senior executives, detailing overall performance metrics such as Monthly Status Reports, Stoplight Charts and Project Forecasting.
Created in-depth reports regarding important project data that was distributed to client on weekly basis.
Identified and resolved risk issues in project proposals, mitigating potential liability claims.
Project Administrator, 09/2014 to 09/2016 Rider Levett Bucknall Uk Ltd – Portland, OR,
Deployed a new web-based event reporting system throughout the Health system by: Executing Request for Proposal, including financial and technical analysis, and facilitating approval process leading to vendor selection.
Ensuring Health System needs were met by IT vendor through the successful development of a strong professional partnership.
Met accelerated implementation timeline by serving as technical expert supporting and training eight entities by creating, delegating, and tracking all tasks across multidisciplinary teams.
Analyzed, tracked data and used statistical significant finding to create and lead patient safety and quality improvement initiatives
Mitigated institutional risk during transition to new electronic medical record system through policy improvement, tool development, and committee involvement.
Boosted team productivity through enhanced [Action] and streamlining of [Type] tasks.
Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
Interviewed, hired and trained new workers.
Set and revised production schedules to meet changing demands.
Sr. Research Program Coordinator, 10/2013 to 09/2014 Johns Hopkins University – Baltimore, MD,
Successfully created patient-family centered program for treatment of high-risk populations through material development, community outreach, patient and staff engagement, recruitment, and facilitation of focus groups.
Collaborated in Peer-to-Peer (system-to-system) Assessments to improve quality and patient safety.
Coordination of aspects of project training, recruitment, meeting scheduling, minutes and implementation, and organization
Engage in partnership with developing countries to develop, implement and improve patient safety measures (WHO- African Partnership Program).
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed team communications and information for [Type] meetings.
Program and Education Coordinator, 05/2008 to 06/2013 University Of Michigan Health System – City, STATE,
Developed, planned, and implemented system-wide patient-safety educational programs for clinical staff and the public (25-200 participants), including the development of research tools and curriculums.
Collaborated in the development and improvement of incident reporting system (Radical Logic) to optimize system-wide data disbursement, tracking, and analysis.
Assisted Office of Clinical Affairs to address disruptive clinical staff behavior to improve clinical collaboration and increase patient safety.
Produced annual Patient Safety Department Handbook distributed to all incoming clinical staff.
Publications
Patient Safety Certificate Program: , Expected in 2016 - , GPA: Publications (Authored under previous name- Jessica Urteaga-Fuentes)
Ross PT, McMyler ET, Anderson SG, Saran KA, Urteaga-Fuentes A, Boothman RC, Lypson
Comprehensive Unit-Based Safety Program (CUSP) Implementation Certificate: , Expected in 2014 - , GPA:
ML: , Expected in 2010 - , GPA: “Trainees Perceptions of Patient Safety Practices: Recounting Failures of Supervision” Joint Commission Journal on Quality and Patient Safety (Feb 2011)
Ross PT, McMyler ET, Anderson SG, Saran KA, Urteaga-Fuentes A, Boothman RC, Lypson ML., “Mainstreaming Risk Management Education Into New House Officer Orientation” Journal of Graduate Medical Education (Sep 2011)
Bachelors of Science: Brain Behavior & Cognitive Sciences, Expected in University of Michigan - Ann Arbor, MI GPA:
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School Attended
University of Michigan
Job Titles Held:
Project Analyst
Project Administrator
Sr. Research Program Coordinator
Program and Education Coordinator
Degrees
Patient Safety Certificate Program
Comprehensive Unit-Based Safety Program (CUSP) Implementation Certificate
