Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
Appointment Coordination
Multi-Line Telephone Systems
Supply Inventory Control
Report Preparation
Confidentiality and Data Protection
Resource Coordination and Allocation
Strong Organizational Skills
Document and File Management
Task Prioritization
Microsoft Office
Multitasking and Time Management
Schedule Management
Database and Client Management Systems
Meticulous Attention to Detail
Professional and Courteous
Ease with Computers and Technology
Judgment and Decision Making
Verbal and Written Communication
Office Equipment Operation
Staff Orientation and Training
Correspondence Writing
Writing and Editing Skills
Employee Communications
Cloud-Based File Management
Highly Efficient and Productive
Business Needs Analysis
Customer Service
Applicant Tracking Systems
Inventory Oversight
Calendar Management
Business Administration
Administrative Procedures
Fast Learner
Complex Problem Solving
Spreadsheet Tracking
High Volume Phone Inquiries
Social Media Updating
Data Entry
Cleaning and Sanitizing
Problem Solving
Payroll Administration
Event Planning
Clear Communication
Education
Lathrop High SchoolFairbanks, AKExpected in 05/2019 – –High School Diploma: - GPA:
Attended August 2015-2019.
3.75 GPA.
Honor Roll Student.
Work History
Aesolutions - Project Administrative Assistant Greenville, SC, 03/2021 - Current
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Operated and maintained applicant tracking and candidate management systems.
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Automated office operations while managing client correspondence, record tracking and data communications.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Reduced workers' compensation claims by instituting corporate safety training program.
Initiated direct deposits and prepared manual checks for all employees.
Maintained payroll information by calculating, collecting and entering data.
Processed new hire paperwork and documents.
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Verified timekeeping records and handled any discrepancies with employees.
Updated employee files with new details such as changes in address or salary levels.
Processed payrolls on regular basis for all employees.
Maintained accurate records of all absences, truancy issues and disciplinary actions.
Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
Supported customers by managing 10-30 calls per day efficiently while maintaining professionalism and upbeat tone.
Da Perfect Nails - Small Business Owner City, STATE, 02/2020 - 08/2021
Devised processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Promoted business via social media to generate leads and maximize brand identity.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Designed and developed products for customers.
Built and maintained the stock levels.
Upheld knowledge of clients needs and wants.
Offered custom services to customers for the fulfillment of different styles/orders.
Assisted and prioritized customer service daily.
Managed financial transactions.
Designed packaging and ads for business.
ABM Industries - Lead/Supervisor City, STATE, 11/2020 - 03/2021
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Educated workers about proper safety procedures to prevent accidents and injuries.
Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
Learned every team members' role to offer skilled backup during shortages and high-volume periods.
Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
Instructed employees on proper cleaning and sanitation of equipment and surfaces.
Worked with management team to implement proper division of responsibilities.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Set overall vision and provided team leadership.
Evaluated employee performance and coached and trained to improve weak areas.
Introduced team contests and goals to enhance productivity and improve employee morale.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Identified individual employee's unique work styles and adapted management methods.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Maintained compliance with company policies, objectives and communication goals.
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