Programmer Analyst resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Driven Programmer Analyst with keen analytical problem solving and troubleshooting abilities. Thrives in challenging, fast-paced environments through multi-tasking and organization skills with an experience of over 2 ½ years, I want to accomplish a Master's program in Computer/Information science to enlarge my skills and knowledge, which can make me more efficient and more productive.

  • Data Testing
  • Performance Issue Diagnosis
  • Writing Queries
  • Database Analysis
  • Data Migration Planning
  • Microsoft SQL
  • Quality Analysis
  • Planning & Organizing
  • Problem Resolution
  • SQL Transactional Replications
  • Customer Service
  • Data Management
Programmer Analyst, 01/2020 - 12/2021
Qualcomm Paris, TX,
  • Organized and attended weekly project meetings with other technical staff members, business owners and SME’s
  • Participated in all scrum activities including sprint planning, creating user stories,and sprint retrospectives
  • Identified and resolved project issues,including issue tracking and escalations
  • Adept in troubleshooting and identifying current issues and providing effective solutions.
  • Managed performance monitoring and tuning while identifying and repairing issues within database realm.
  • Wrote and maintained clear documentation describing program development, logic and corrections.
  • Determined changes in physical database by studying project requirements and characteristics such as location, amount of space and access methods.
  • Monitored performance and status of internal hardware systems and software efficiency.
  • Developed data models and database designs to plan projects.
  • Wrote scripts and processes for data integration and bug fixes.
  • Developed and updated all documentation related to database technologies for department.
  • Assisted clients in understanding and manipulating data to gain value through SQL and ETL technical processes and visual analytics tools.
  • Provided support to clients in understanding and manipulating data to obtain value through SQL and ETL technical processes and visual analytics tools.
  • Applied various skills to evaluate, design, implement and optimize databases and database applications.
Program Analyst/ L3 Production Support Analyst, 06/2019 - 01/2020
Cognizant Technology Solutions Private Limited, CTS City, STATE,
  • Managed performance monitoring and tuning while identifying and repairing issues within database realm.
  • Identified key use cases and associated reference architectures for market segments and industry verticals.
  • Worked as part of project teams to coordinate database development and determine project scopes and limitations.
  • Wrote and coded logical and physical database descriptions, specifying identifiers of database to management systems.
  • Created and implemented complex business intelligence solutions.
  • Trained non-technical users and answered technical support questions.
  • Identified, protected and leveraged existing data.
L2 Support, Application Programmer Analyst, 02/2019 - 05/2019
Ecommerce, CognizantTechnology Solutions City, STATE,
  • Reviewed and improved performance of SQL server.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Collaborated with teams to solve technical customer problems across product suites.
  • This includes data fixes in Database, functionality and other data issue analysis
  • The data imported to excel by SQL job and conditions analysis, and other validations
  • Was involved in an enhancement with L3 Team which included Data flow for B2C and B2B applications
  • Extracting Data from the database
  • Provide production support and monitoring in a 24 x 7 environment
  • Provided after hours on-call production support
  • Was responsible for remote disaster recovery systems and data backup and restoration
  • Performed root cause analysis of user issues,and immediate workaround for critical problems
  • Develop, implement and/or improve the application production support knowledge management repository(s) to ensure all are documented,process & procedures are clear and periodic reviews are conducted
Education and Training
Master of Science: Information Technology, Expected in 05/2023
Kennesaw State University - Kennesaw, GA
  • Awarded with Out of State Tuition Waiver based on GPA
  • Current GPA is 3.5.
  • IT Management Web Application, Capstone Project: IT Management is an important step in every organization. There are several tools and applications available in the market which are licensed. Such licensed applications will increase the operational costs and increase the budget to maintain the internal IT operations.
  • There are certain modules like employee management, asset management, license tracking and IT help desk tracker which play a crucial role in the establishment of a good IT environment.
  • The main goal for this capstone IT web management app is to develop license and asset tracking software for this IT management web application. The final goal of this web application is to include tools for all aspects of managing an IT department (licensing, asset tracking, budget management, self-service software/configuration, issue management/tickets, etc.);
B.Tech: Electrical And Electronics Engineering, Expected in 05/2018
DVR & Dr.HS MIC College of Technology - India,

67.95 %

  • Got client appreciation for completing the mentioned activity within a short span of time - Closure of all schools in the UK due to Covid 19, Pearson decided to offer free access to resources on our many platforms. This involved the creation of a new free trial product, which then needed to feed through the complicated process of several systems to the UK Subscriptions Application.

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Resume Overview

School Attended

  • Kennesaw State University
  • DVR & Dr.HS MIC College of Technology

Job Titles Held:

  • Programmer Analyst
  • Program Analyst/ L3 Production Support Analyst
  • L2 Support, Application Programmer Analyst


  • Master of Science
  • B.Tech

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