Programmer Analyst resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Driven Programmer Analyst with keen analytical problem solving and troubleshooting abilities. Thrives in challenging, fast-paced environments through multi-tasking and organization skills with an experience of over 2 ½ years, I want to accomplish a Master's program in Computer/Information science to enlarge my skills and knowledge, which can make me more efficient and more productive.
Replied to customer queries via email, messaging systems and support ticket platforms.
Collaborated with teams to solve technical customer problems across product suites.
This includes data fixes in Database, functionality and other data issue analysis
The data imported to excel by SQL job and conditions analysis, and other validations
Was involved in an enhancement with L3 Team which included Data flow for B2C and B2B applications
Extracting Data from the database
Provide production support and monitoring in a 24 x 7 environment
Provided after hours on-call production support
Was responsible for remote disaster recovery systems and data backup and restoration
Performed root cause analysis of user issues,and immediate workaround for critical problems
Develop, implement and/or improve the application production support knowledge management repository(s) to ensure all are documented,process & procedures are clear and periodic reviews are conducted
Education and Training
Master of Science: Information Technology, Expected in 05/2023 - Kennesaw State University - Kennesaw, GA GPA:
Awarded with Out of State Tuition Waiver based on GPA
Current GPA is 3.5.
IT Management Web Application, Capstone Project: IT Management is an important step in every organization. There are several tools and applications available in the market which are licensed. Such licensed applications will increase the operational costs and increase the budget to maintain the internal IT operations.
There are certain modules like employee management, asset management, license tracking and IT help desk tracker which play a crucial role in the establishment of a good IT environment.
The main goal for this capstone IT web management app is to develop license and asset tracking software for this IT management web application. The final goal of this web application is to include tools for all aspects of managing an IT department (licensing, asset tracking, budget management, self-service software/configuration, issue management/tickets, etc.);
B.Tech: Electrical And Electronics Engineering, Expected in 05/2018 - DVR & Dr.HS MIC College of Technology - India, GPA:
67.95 %
Accomplishments
Got client appreciation for completing the mentioned activity within a short span of time - Closure of all schools in the UK due to Covid 19, Pearson decided to offer free access to resources on our many platforms. This involved the creation of a new free trial product, which then needed to feed through the complicated process of several systems to the UK Subscriptions Application.
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