program support clerk resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

  • Work well independently
  • Client relations
  • Travel administration
  • File and data retrieval systems
Program Support Clerk, 08/2014 to 12/2021
Veterans AdministrationLaredo, TX,
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Kept department clean, organized and professional.
  • Maintained compliance with government regulations.
  • Purged outdated files.
  • Greeted visitors and answered telephone calls as public face of SASSFA office with (562)699-3231.
  • Pulled active seniors charts for upcoming telephone screening and yearly renewal .
  • Obtained information by contacting appropriate personnel or senior clients.
  • Updated daily logs to track how many meals are being delivered.
  • Wrote emails, memoranda, letters and faxed certification for senior to receive home delivered .
  • listen to voicemails and notified drivers of any cancellations for the day
  • notified the senior centers how many meals are to be distributed amongst the drivers.
  • signing in and out gas cards to drivers
  • heavy customer service
  • attended a monthly group meeting
  • follow up calls to every 3,6, and 9 months to see if anything has changes
Assistant Clerk, 04/2011 to 07/2014
Massachusetts Court SystemMedford, MA,
  • Updated employee paperwork and records.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Answered approximately(714)8088997 phone calls daily and pleasantly welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
  • Drafted, proofread and edited professional business documents.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Resolved office equipment issues and scheduled service for advanced problems.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Coordinated staff scheduling to promote smooth office operations.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Customer Service Representative, 05/2008 to 06/2008
Public StorageBelmont, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
Courtesy Clerk, 05/2007 to 04/2008
Raley's And BelairTruckee, CA,
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Escorted customers to desired merchandise location.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Responded to special requests and offered recommendations, increasing retention and loyalty via customized services.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Resolved customer complaints and issues to promote overall satisfaction and improve service.
  • Established good working relationships with other departments to promote smooth flow of products and services throughout store.
  • Answered questions about current, seasonal and special sales.
  • Took unwanted items from checkout to proper location.
  • Directed customers to product locations throughout store to help find requested items.
  • Promoted and explained loyalty programs to customers.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Employed proper techniques to preserve purchased items for take-home orders.
  • Placed calls to inventory room to assist product delivery and meet customer requests.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained store cleanliness and sanitation.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Analyzed customer activity to promote safe and secure environment.
  • Upsold products and services to address customer needs and maximize sales.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Consulted with customers on modern styles and trends.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Replenished shelves to maintain adequate merchandise levels.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Education and Training
High School Diploma: , Expected in 06/2007 to Santa Fe High School - Santa Fe Springs, CA

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Resume Overview

School Attended

  • Santa Fe High School

Job Titles Held:

  • Program Support Clerk
  • Assistant Clerk
  • Customer Service Representative
  • Courtesy Clerk


  • High School Diploma

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