Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Dedicated and determined Office/Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Focused on driving productivity by leveraging strong front office management skills. Pro-active self-starter, can work independently with strong work ethic, problem-solving, communication, interpersonal and teamwork skills. Fluent in English and Spanish.
Highlights
Excel spreadsheets
Meticulous attention to detail
Results-oriented
Advanced MS Office Suite knowledge
Meeting planning
Schedule management
40 ppw
Self-directed
Time management
Strong problem solver
Dedicated team player
Strong interpersonal skills
Mail management
Report writing
Accomplishments
Administration
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception with high-volume environment for a department of over 1000 employees.
Facilitated new employees by scheduling training, responding to questions and assisting with processing paperwork.
Managed general equipment inventory electronically and up to date.
Record Review
Reviewed data of all records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Completed daily record validation to ensure accurateness and avoid delay in patient care services.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
First responder to all incoming calls from visitors, which comprised of VA Officials from Headquarters, Virgin Islands, Veteran's family members, and public requesting information on services offered.
Ensured all customers were treated with respect and dignity and routed to the appropriate health care provide with the utmost promptitude.
Received merit recognition for strong attention to detail, exemplary customer service and team-player attitude.
Experience
Program Support Assistant (Federal Job), 09/2012 - 01/2013 Colony Brands, Inc – Work At Home, MS,
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Designed electronic file systems and maintained electronic and paper files through the use of Access and Excel, facilitating rapid access by all staff.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use for the Home Tele-Health (HT) Program to streamline all reporting and administrative activities within the department.
Performed data validation process within the HT Program, assisting in conducting reviews of data reported to other health care units in a timely fashion.
Completed daily record validation to ensure accurateness and avoid delay in patient care services.
Maintained electronic logs of active patients, performing corrections to computer data in regards to enrollment of HT patients.
First responder to all incoming calls from visitors, which comprised of VA Officials from Headquarters, Virgin Islands, Veteran's family members, and public requesting information on services offered.
Ensured all customers were treated with respect and dignity and routed to the appropriate health care provide with the utmost promptitude.
Program Support Assistant (Federal Job), 04/2009 - 08/2012 VA Caribbean Health Care System – City, STATE,
Contributed as Program Support Assistant for Nursing Service for the San Juan VA Medical Center.
Handled and processed confidential patient information.
Maintained and organized master employee Index and information files in master database for over 1,000 employees.
Increased meeting efficiency by developing meeting agendas.
Developed more efficient filing systems and customer database protocols with the use of Access and Excel.
Created and maintained a follow up system for routine reports, internal/external correspondence, and files to ensure control and efficient accessibility.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Created databases and spreadsheets to improve inventory management and reporting accuracy. Maintained an up-to-date department organizational chart.
Planned travel arrangements executives and staff.
Planned meetings and prepared conference rooms.
Coordinated meetings and developed official correspondence related to Labor and Employee Relations matters, including contacting Union Organizations.
Updated departmental standard operating procedures and database to accurately reflect the current practices.
Drafted all department-wide policies for final submission and approval.
Managed the time and leave daily entry in the VA's Attendance Electronic System, in accordance with FLSA.
Housekeeping Aid (Federal Job), 05/2007 - 04/2009 VA Caribbean Health Care System – City, STATE,
Hand dusted and wiped clean office furniture, fixtures and window sills.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Swept and damp-mopped private stairways and hallways.
Dusted ceiling air conditioning diffusers and ventilation systems.
Stripped floors using electrical cleaning equipment.
Sales Clerk (Federal Job), 05/2005 - 05/2007 VA Caribbean Health Care System – City, STATE,
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Worked as a team member to provide the highest level of service to customers.
Opened and closed the store, including counting cash, opening and closing cash registers on a daily basis.
Clerk, 04/2004 - 05/2005 Sepeda Accounting – City, STATE,
Maintained accounting documents files, including daily work and accounts payable.
Ensured all accounts payable checks were printed and mailed accordingly.
Assisted accounting personnel as requested in answering phones and greeting customers.
Education
: Criminal Justice, Expected in 2011 - Metropolitan University - San Juan, PR GPA:
MBA: Human Resources, Expected in - Metropolitan University - San Juan, PR GPA:
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