Program Support Assistant (Federal Job) Resume Example
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PROGRAM SUPPORT ASSISTANT (FEDERAL JOB)
Summary
Dedicated and determined Office/Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Focused on driving productivity by leveraging strong front office management skills. Pro-active self-starter, can work independently with strong work ethic, problem-solving, communication, interpersonal and teamwork skills. Fluent in English and Spanish.
Highlights
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Accomplishments
Administration
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception with high-volume environment for a department of over 1000 employees.
- Facilitated new employees by scheduling training, responding to questions and assisting with processing paperwork.
- Managed general equipment inventory electronically and up to date.
Record Review
- Reviewed data of all records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
- Completed daily record validation to ensure accurateness and avoid delay in patient care services.
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- First responder to all incoming calls from visitors, which comprised of VA Officials from Headquarters, Virgin Islands, Veteran's family members, and public requesting information on services offered.
- Ensured all customers were treated with respect and dignity and routed to the appropriate health care provide with the utmost promptitude.
- Received merit recognition for strong attention to detail, exemplary customer service and team-player attitude.
Experience
Program Support Assistant (Federal Job), 10/2012 － 02/2013Colony Brands, Inc － Work At Home , MS
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Designed electronic file systems and maintained electronic and paper files through the use of Access and Excel, facilitating rapid access by all staff.
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use for the Home Tele-Health (HT) Program to streamline all reporting and administrative activities within the department.
- Performed data validation process within the HT Program, assisting in conducting reviews of data reported to other health care units in a timely fashion.
- Completed daily record validation to ensure accurateness and avoid delay in patient care services.
- Maintained electronic logs of active patients, performing corrections to computer data in regards to enrollment of HT patients.
- First responder to all incoming calls from visitors, which comprised of VA Officials from Headquarters, Virgin Islands, Veteran's family members, and public requesting information on services offered.
- Ensured all customers were treated with respect and dignity and routed to the appropriate health care provide with the utmost promptitude.
Program Support Assistant (Federal Job), 05/2009 － 09/2012VA Caribbean Health Care System － City , STATE
- Contributed as Program Support Assistant for Nursing Service for the San Juan VA Medical Center.
- Handled and processed confidential patient information.
- Maintained and organized master employee Index and information files in master database for over 1,000 employees.
- Increased meeting efficiency by developing meeting agendas.
- Developed more efficient filing systems and customer database protocols with the use of Access and Excel.
- Created and maintained a follow up system for routine reports, internal/external correspondence, and files to ensure control and efficient accessibility.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Created databases and spreadsheets to improve inventory management and reporting accuracy. Maintained an up-to-date department organizational chart.
- Planned travel arrangements executives and staff.
- Planned meetings and prepared conference rooms.
- Coordinated meetings and developed official correspondence related to Labor and Employee Relations matters, including contacting Union Organizations.
- Updated departmental standard operating procedures and database to accurately reflect the current practices.
- Drafted all department-wide policies for final submission and approval.
- Managed the time and leave daily entry in the VA's Attendance Electronic System, in accordance with FLSA.
Housekeeping Aid (Federal Job), 06/2007 － 05/2009VA Caribbean Health Care System － City , STATE
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Swept and damp-mopped private stairways and hallways.
- Dusted ceiling air conditioning diffusers and ventilation systems.
- Stripped floors using electrical cleaning equipment.
Sales Clerk (Federal Job), 06/2005 － 06/2007VA Caribbean Health Care System － City , STATE
- Described use and operation of merchandise to customers.
- Received and processed cash and credit payments for in-store purchases.
- Placed special merchandise orders for customers.
- Shared product knowledge with customers while making personal recommendations.
- Worked as a team member to provide the highest level of service to customers.
- Opened and closed the store, including counting cash, opening and closing cash registers on a daily basis.
Clerk, 05/2004 － 06/2005Sepeda Accounting － City , STATE
- Maintained accounting documents files, including daily work and accounts payable.
- Ensured all accounts payable checks were printed and mailed accordingly.
- Assisted accounting personnel as requested in answering phones and greeting customers.
Education
2011Metropolitan University － City, StateCriminal Justice
Metropolitan University － City, StateMBAHuman Resources
Masters Degree in process.
Credits Earned: 12 Semester Hours.
Awards
- Secretary's Excellence Award (2012)
- Certificate of Recognition (2011, 2010)
- Certificate of Appreciation (2012, 2010 & 2007)
- Most Improvement (2007)
- Letter of Commendation (2009)
- Associate of the Month (2007)
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Resume Overview
School Attended
- Metropolitan University
Job Titles Held:
- Program Support Assistant (Federal Job)
- Program Support Assistant (Federal Job)
- Housekeeping Aid (Federal Job)
- Sales Clerk (Federal Job)
- Clerk
Degrees
- Criminal Justice
MBA Human Resources
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