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Program Support Assistant (Federal Job) Resume Example

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PROGRAM SUPPORT ASSISTANT (FEDERAL JOB)
Summary

Dedicated and determined Office/Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Focused on driving productivity by leveraging strong front office management skills. Pro-active self-starter, can work independently with strong work ethic, problem-solving, communication, interpersonal and teamwork skills. Fluent in English and Spanish. 

 

Highlights
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Advanced MS Office Suite knowledge
  • Meeting planning
  • Schedule management
  • 40 ppw

 
  • Self-directed
  • Time management
  • Strong problem solver
  • Dedicated team player
  • Strong interpersonal skills
  • Mail management
  • Report writing
Accomplishments

Administration 

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception with high-volume environment for a department of over 1000 employees.
  • Facilitated new employees by scheduling training, responding to questions and assisting with processing paperwork.
  • Managed general equipment inventory electronically and up to date.

 

Record Review 

  • Reviewed data of all records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
  • Completed daily record validation to ensure accurateness and avoid delay in patient care services.

 

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • First responder to all incoming calls from visitors, which comprised of VA Officials from Headquarters, Virgin Islands, Veteran's family members, and public requesting information on services offered.
  • Ensured all customers were treated with respect and dignity and routed to the appropriate health care provide with the utmost promptitude.
  • Received merit recognition for strong attention to detail, exemplary customer service and team-player attitude.
Experience
Program Support Assistant (Federal Job), 10/2012 － 02/2013 VA Caribbean Health Care System － Carolina, PR
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

  • Designed electronic file systems and maintained electronic and paper files through the use of Access and Excel, facilitating rapid access by all staff.

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use for the Home Tele-Health (HT) Program to streamline all reporting and administrative activities within the department.

  • Performed data validation process within the HT Program, assisting in conducting reviews of data reported to other health care units in a timely fashion.

  • Completed daily record validation to ensure accurateness and avoid delay in patient care services.

  • Maintained electronic logs of active patients, performing corrections to computer data in regards to enrollment of HT patients.

  • First responder to all incoming calls from visitors, which comprised of VA Officials from Headquarters, Virgin Islands, Veteran's family members, and public requesting information on services offered.

  • Ensured all customers were treated with respect and dignity and routed to the appropriate health care provide with the utmost promptitude.
Program Support Assistant (Federal Job), 05/2009 － 09/2012 VA Caribbean Health Care System － Carolina, PR
  • Contributed as Program Support Assistant for Nursing Service for the San Juan VA Medical Center.

  • Handled and processed confidential patient information.

  • Maintained and organized master employee Index and information files in master database for over 1,000 employees.

  • Increased meeting efficiency by developing meeting agendas.

  • Developed more efficient filing systems and customer database protocols with the use of Access and Excel.

  • Created and maintained a follow up system for routine reports, internal/external correspondence, and files to ensure control and efficient accessibility.

  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

  • Created databases and spreadsheets to improve inventory management and reporting accuracy. Maintained an up-to-date department organizational chart.

  • Planned travel arrangements executives and staff.

  • Planned meetings and prepared conference rooms.

  • Coordinated meetings and developed official correspondence related to Labor and Employee Relations matters, including contacting Union Organizations.

  • Updated departmental standard operating procedures and database to accurately reflect the current practices.

  • Drafted all department-wide policies for final submission and approval.

  • Managed the time and leave daily entry in the VA's Attendance Electronic System, in accordance with FLSA.
Housekeeping Aid (Federal Job), 06/2007 － 05/2009 VA Caribbean Health Care System － Carolina, PR
  • Hand dusted and wiped clean office furniture, fixtures and window sills.

  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.

  • Swept and damp-mopped private stairways and hallways.

  • Dusted ceiling air conditioning diffusers and ventilation systems.

  • Stripped floors using electrical cleaning equipment.
Sales Clerk (Federal Job), 06/2005 － 06/2007 VA Caribbean Health Care System － Carolina, PR
  • Described use and operation of merchandise to customers.

  • Received and processed cash and credit payments for in-store purchases.

  • Placed special merchandise orders for customers.

  • Shared product knowledge with customers while making personal recommendations.

  • Worked as a team member to provide the highest level of service to customers.

  • Opened and closed the store, including counting cash, opening and closing cash registers on a daily basis.
Clerk, 05/2004 － 06/2005 Sepeda Accounting － Carolina, PR
  • Maintained accounting documents files, including daily work and accounts payable.

  • Ensured all accounts payable checks were printed and mailed accordingly.

  • Assisted accounting personnel as requested in answering phones and greeting customers.
Education
2011 Metropolitan University － San Juan, PR Criminal Justice
Metropolitan University － San Juan, PR MBA Human Resources

Masters Degree in process.  

Credits Earned: 12 Semester Hours. 
Awards
  • Secretary's Excellence Award (2012)
  • Certificate of Recognition (2011, 2010)
  • Certificate of Appreciation (2012, 2010 & 2007)
  • Most Improvement (2007)
  • Letter of Commendation (2009)
  • Associate of the Month (2007)
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Resume Overview

Companies Worked For:

  • VA Caribbean Health Care System
  • Sepeda Accounting

School Attended

  • Metropolitan University

Job Titles Held:

  • Program Support Assistant (Federal Job)
  • Program Support Assistant (Federal Job)
  • Housekeeping Aid (Federal Job)
  • Sales Clerk (Federal Job)
  • Clerk

Degrees

  • Criminal Justice
    MBA Human Resources

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