program supervisor resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

An accomplished Healthcare Professional with 20+ years of diverse experience in senior care and group homes. Expertise in revenue growth, management of employees, state inspections, and engagement with regulatory bodies, healthcare providers, and facility vendors. The ability to motivate teams and lead by example to implement a strong sense of mission and purpose that aligns with corporate values. Excellent communication and interpersonal skills with the ability to quickly build relationships and form trust with clients and families from diverse backgrounds.


    Team Leadership

    Senior Care Management

    Budget Planning

    Project Management

    Employee Relations





    Healthcare Systems


    Sales and Marketing

Expected in to to Computer Programming Certificate | Brown College, Mendota, MN, GPA:
Expected in to to Executive Director Leadership Certificate | Argentum Executive Director Leadership Institute, , GPA:
Expected in to to Licensed Assisted Living Director (LALD) | BELTSS, Minnesota, GPA:
Expected in to to Bachelor of Arts | Individualized Studies- Human Service/Psychology Metropolitan State University, Saint Paul, MN GPA:
Work History
03/1997 to 01/2022 Program Supervisor Geo Group Inc. | Lexington, NC,
  • Oversee employee performance, disciplinary actions, and reviews.
  • Effective team building with staff while communicating and nurturing relations with residents, families, and providers.
  • Mange staff scheduling and training.
  • Coordinate resident appointments and team meetings.
  • Support and maintain state-level compliance with 245D regulations and standards by managing records and keeping up to date licenses.
  • Manage and maintain the program budget.
  • Manage financial budgets.
  • Weekly ordering of food and supplies.
  • Create and implement initiatives to maintain the highest standards of excellence while identifying program needs and developing supportive solutions.
  • Knowledge in Filemaker software database.
03/2021 to 12/2021 Housing Director Frederick County Government | Frederick, MD,
  • Sholom Roitenberg Family Assisted Living.
  • Streamlined internal systems and programs to gain maximum occupancy/revenue results.
  • Applied and supported continuous process improvement strategies to enhance programs and clinical management.
  • Support and maintain state-level compliance and standards by managing records and keeping up to date licenses.
  • Responsible for financial management functions, including quarterly quality assurance, operational budgets and assuring each department stays within their budget guidelines.
  • Manage and oversee all operations of the building; including evaluations, performance, disciplinary actions, and reviews of employees.
  • Plan and coordinate daily, weekly and monthly.
  • Knowledge in MATRIX software.
  • Maintain positive relations with residents, families, and the community,
  • Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
08/2019 to 03/2021 Administrator Carlyle | Arlington, TX,
  • Employed with Bickford Senior Living from August 2019- October 2019. Acquisition with Encore finalized on October 01, 2019
  • HR duties- interviews, hiring, and onboard training of new employees.
  • Responsible for the overall operations/performance of the community
  • Ensure state-level compliance and standards are executed by managing records and keeping up to date licenses
  • Generated weekly and monthly reports
  • Entered and maintained departmental records in company database.
  • Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting
  • Computerized office activities, maintained customer communications and tracked records through delivery
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
  • Oversaw successful planning and execution of staff meetings, parties and events
  • Maintain continuous relationships with residents, families, and providers/vendors
10/2018 to 08/2019 Director of Memory Care Harbor Retirement Associates | Sarasota, FL,

  • Oversee day to day operations of memory care dept.
  • Educate and train new staff in support residents in memory care.
  • Participated in community tours for potential memory care residents.
  • Onboarding new employees and continuous training with the Heartfelt Connections’ program mission and goals.
  • Involved in continuous process improvement strategies to enhance programs with weekly meetings with Activity Director.
  • Coordinate monthly family meeting.
  • Maintain continuous relationships with residents and families.
  • Participated in care conferences.
  • Implemented a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Knowledge in Yardi software.

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Resume Overview

School Attended

  • Brown College
  • Argentum Executive Director Leadership Institute
  • Metropolitan State University

Job Titles Held:

  • Program Supervisor
  • Housing Director
  • Administrator
  • Director of Memory Care


  • Computer Programming Certificate
  • Executive Director Leadership Certificate
  • Licensed Assisted Living Director (LALD)
  • Bachelor of Arts

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