Motivated Program Supervisor adept at accomplishing program objectives in an efficient and accurate manner through effective staff training and supervision. Prepared to apply twenty years' experience in challenging new role.
Skills
Strategic planning expertise
Reporting requirements understanding
Staff training experience
Document management skills
Budget coordination
Policy and procedure improvements
Program leadership
Team building
MS Office
Performance standards and analysis
First Aid/CPR
Team management
Organization
Administrative support
Communications
Relationship development
Inventory management
Experience
05/2019 to Current
Program SupervisorCity Of Boston, Ma – Boston, MA,
Oversaw team reporting, performance and quality assurance for group of 7 personnel.
Created program goals and objectives for clients with mental and behavioral health issues, developed program-specific policies and procedures and relentlessly helped clients meet goals.
Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
04/2017 to 12/2019
Medical Management Liberty Mutual – Rocklin, CA,
Increased team efficiency by implementing [Type] process improvements.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Verified record copies before handing each over to check for and remove unnecessary details.
Set up patient charts and documented information in various company software.
Entered patient insurance, demographic and health information into software and confirmed records.
Answered [Number] calls per [Timeframe] to answer customer questions.
Supervised 30+ staff on site and on call for 7 days on rotation for an additional 30+ staff .
Managed all medical related services for six group homes with four residents in each home.
04/2015 to 03/2017
Direct Support ProfessionalPathpoint – Thousand Oaks, CA,
Enhanced patient wellbeing by supporting participation in recreational activities.
Supported and encouraged psychiatric patients to promote health and wellness.
Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to Develop Mentally Disabled and Mentally Ill patients.
Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Administered all necessary medications as directed by care plan.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Transported client to doctor's appointments and to complete other related errands.
Completed data entries in charts and logbooks to document client progress.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Worked to improve patient outlook and daily living through compassionate care.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Monitored clients' progress to report necessary changes.
Maintained clean and well-organized environment to promote client happiness and safety.
Emotionally supported Develop Mentally Disabled and Mentally ill patients, monitoring changes in behavior for potentially dangerous changes.
Answered office phone calls and emails, answering questions and scheduling appointments with multiple doctors.
Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Maintained professionalism in emergency situations, assisting staff members in emergency protocols and procedures.
06/2007 to 09/2015
Direct Support ProfessionalPathpoint – Simi Valley, CA,
Enhanced patient wellbeing by supporting participation in recreational activities.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Supported and encouraged psychiatric patients to promote health and wellness.
Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to Develop Mentally Ill and Mentally Ill residents.
Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Administered all necessary medications as directed by care plan.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Transported client to doctor's appointments and to complete other related errands.
Completed data entries in charts and logbooks to document client progress.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Worked to improve patient outlook and daily living through compassionate care.
Monitored clients' progress to report necessary changes.
Maintained clean and well-organized environment to promote client happiness and safety.
Emotionally supported DD and MI patients, monitoring changes in behavior for potentially dangerous changes.
Answered office phone calls and emails, answering questions and scheduling appointments with multiple doctors.
Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Education and Training
Expected in
: Medical Assisting Globe College - Oakdale, MN GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
