Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Motivated Program Supervisor adept at accomplishing program objectives in an efficient and accurate manner through effective staff training and supervision. Prepared to apply twenty years' experience in challenging new role.
- Strategic planning expertise
- Reporting requirements understanding
- Staff training experience
- Document management skills
- Budget coordination
- Policy and procedure improvements
- Program leadership
- Team building
- MS Office
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- Performance standards and analysis
- First Aid/CPR
- Team management
- Organization
- Administrative support
- Communications
- Relationship development
- Inventory management
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05/2019 to Current Program Supervisor City Of Boston, Ma – Boston, MA,
- Oversaw team reporting, performance and quality assurance for group of 7 personnel.
- Created program goals and objectives for clients with mental and behavioral health issues, developed program-specific policies and procedures and relentlessly helped clients meet goals.
- Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
04/2017 to 12/2019 Medical Management Liberty Mutual – Rocklin, CA,
- Increased team efficiency by implementing [Type] process improvements.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Set up patient charts and documented information in various company software.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Supervised 30+ staff on site and on call for 7 days on rotation for an additional 30+ staff .
- Managed all medical related services for six group homes with four residents in each home.
04/2015 to 03/2017 Direct Support Professional Pathpoint – Thousand Oaks, CA,
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supported and encouraged psychiatric patients to promote health and wellness.
- Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to Develop Mentally Disabled and Mentally Ill patients.
- Followed physician orders when providing care and monitoring client well-being, safety and comfort.
- Administered all necessary medications as directed by care plan.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Transported client to doctor's appointments and to complete other related errands.
- Completed data entries in charts and logbooks to document client progress.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Worked to improve patient outlook and daily living through compassionate care.
- Supervised and supported activities of daily living such as medication administration and personal hygiene.
- Monitored clients' progress to report necessary changes.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Emotionally supported Develop Mentally Disabled and Mentally ill patients, monitoring changes in behavior for potentially dangerous changes.
- Answered office phone calls and emails, answering questions and scheduling appointments with multiple doctors.
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
- Maintained professionalism in emergency situations, assisting staff members in emergency protocols and procedures.
06/2007 to 09/2015 Direct Support Professional Pathpoint – Simi Valley, CA,
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Prevented patient injuries by providing necessary restraints and appropriate supports.
- Supported and encouraged psychiatric patients to promote health and wellness.
- Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to Develop Mentally Ill and Mentally Ill residents.
- Followed physician orders when providing care and monitoring client well-being, safety and comfort.
- Administered all necessary medications as directed by care plan.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Transported client to doctor's appointments and to complete other related errands.
- Completed data entries in charts and logbooks to document client progress.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Worked to improve patient outlook and daily living through compassionate care.
- Monitored clients' progress to report necessary changes.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Emotionally supported DD and MI patients, monitoring changes in behavior for potentially dangerous changes.
- Answered office phone calls and emails, answering questions and scheduling appointments with multiple doctors.
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Expected in : Medical Assisting
Globe College - Oakdale, MN
GPA:
Expected in : Mental Illness
Seminar - Little Canada, MN
GPA:
- Completed continuing education in Mental Illness
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