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program supervisor resume example with 10 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Case manager / Program supervisor with over 8 years of successful experience in social service and caring for individuals with mental and developmental challenges. Excellent reputation for solving problems, improving family satisfaction, and overall client well-being. Also comes with a wealth of experience in the areas of planning, assessing and complying with state, agency policies and proficient in documentation.

Skills
  • Profound knowledge of program and budget management
  • Exceptional management and organizational skills
  • Charting and clinical documentation
  • Regulatory compliance
  • Patient privacy
  • Document management
  • Understanding of human resources
  • Exceptional writing and verbal communication skills
  • Operational leadership and Team management
  • Able to maintain confidentiality
  • Team Player
  • Data entry
  • Staff training
Work History
Program Supervisor, 09/2017 - Current
City Of Sacramento Sacramento, CA,
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Adhere to state and agency policies covering individual(s) IHP, goals and finances.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
  • Developed and implemented variety of innovative policies and strategies to promote self-sufficiency.
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Determined and recommended methods to address improvement opportunities.
  • Followed quality standards and procedures to minimize errors and maximize client overall wellbeing and satisfaction.
Case Manager, 01/2014 - 09/2017
Maryville Academy Berwyn, IL,
  • Partnered with physicians , activity therapists, nutritionists and other members of the client care team to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting system.
  • Helped clients receive appropriate, high quality care with reasonable results.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Worked with different discipline to provide cohesive care to clients.
  • Identified care needs of individual clients and coordinated responses based on physician advise, insurance coverage and procedural costs.
  • Managed support services and fostered communication among all members of the care team and the individuals served.
  • Took active role in client and family planning process, detailing instructions and responding appropriately and effectively to question and concerns.
  • Evaluated client care plans against individual goals and healthcare standards.
  • Developed and implemented transition services plan to facilitate movement from home to day programs and then to activities.
  • Increased referral rates by providing excellent service and building meaning relationships with clients, their families and caregivers/foster parents.
  • Evaluated ISP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Adhere to established rules, ethical standards and codes of professional conduct conducive to positive care-giving atmosphere.
  • Updated client charts with data such as medications and new health information to keep records current and support accurate treatments.
Home Care Provider, 10/2007 - 06/2010
Ayeni City, STATE,
  • Assisted client with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Developed rapport to create safe and trusting environment for care.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Helped client safely transition between sleeping surfaces and mobility assistance such as walker by providing consistent support.
  • Assisted client with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Maintained clean, safe and well-organized client environment.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Coordinated daily medicine schedules and administration to help client address symptoms and enhance quality of life.
  • Kept client mentally alert by entertaining, conversing and reading aloud to patients.
  • Provided client with assistance in completing such tasks as cooking and cleaning, effectively reducing daily burden on family members.
Education
Associate of Arts: Social Sciences And Liberal Arts, Expected in
-
Community College of Philadelphia - Philadelphia, PA
GPA:
Status -
  • Graduated distinctly.
Bachelor of Science: Social Sciences, Expected in
-
Grand Canyon University - Phoenix, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Community College of Philadelphia
  • Grand Canyon University

Job Titles Held:

  • Program Supervisor
  • Case Manager
  • Home Care Provider

Degrees

  • Associate of Arts
  • Bachelor of Science

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