LiveCareer-Resume

program supervisor resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Agency
  • Basic
  • Clerical
  • CPT
  • Clients
  • Client
  • Customer service
  • Data entry
  • Direction
  • Driving
  • Filing
  • First-Aid
  • ICD-9
  • Image
  • Instruction
  • Inventory
  • Director
  • Materials
  • Meetings
  • Mental health
  • Office Administration
  • Quality
  • Quality Assurance
  • QA
  • Scanning
  • Statistics
  • Supervisory
  • Supervisor
  • Teaching
  • Teacher
  • Technical support
Work History
Program Supervisor, 04/2014 to Current
City Of SacramentoSacramento, CA,
  • Provide guidance to staff and maintain quality services to program participants.
  • Development of appropriate strategies and resources necessary to meet the needs of each individual within the Resource Center and Community based participants.
  • Monitor/Supervise programs to ensure quality services, such as but not limited to Data entry.
  • Assure staff coverage follows established ratios.
  • Maintain complete, accurate and up to date records medical claims for all staff and program participants.
  • Work with Community Resource Specialists to develop IHP goals, and ensure that all IHP goals are being followed and make recommendations as necessary to improve consumer-training methods.
  • Responsible for identifying all programmatic health records for all program participants.
  • Maintain inventory of all program items & submit request as need to program managers.
  • Responsible for identifying all program needs including food, equipment, furnishing etc.
  • Maintain inventory of all program items & submit request as needed to appropriate departments.
  • Prepare meals for Adults with mental health/behavioral issues, program admissions, and/or bed/placement control.
  • Work directly with the Program Manager on referrals for community participation.
  • Keep current with all DDD mandated standards and comply with regulations set by the Division.
  • Work in conjunction with Program Supervisor - Adult Resource Center to plan & schedule flexible activities based upon consumers’ needs/interest/abilities.
  • Under guidance of Program Manager, identify & develop opportunities for community integration for consumers.
  • Assist with persons with developmental and mental disabilities or similar population.
  • Hold and document monthly consumer meeting including but not limited to IDT, IHP meetings etc.
  • Transport to Day Program.
  • Administer Medication.
  • Must fully cooperate with all investigations, internally and externally including full cooperation with the Department of Human Services (DHS), the Division of Developmental Disabilities (DDD), the agencies Quality Assurance (QA) department, and any other duty authorized persons’ regarding the care and services given to individuals’ served by this agency.
  • Other Duties and Responsibilities:.
  • As assigned by Director.
  • Is responsible for maintaining a Supervisory Role of the Day Program when Director is offsite.
Data Entry Clerk, 07/2012 to 10/2014
Dover CorporationSkokie, IL,
  • Review and Process CDL driving records to assure they are current and up to date.
  • Scanning and filing all important documents for license renewals and expirations.
  • Provide daily customer service to all clients, while providing them with time sensitive information for license renewal.
  • Assist in all technical support issues along with performing daily data entry duties.
  • Provides support services to all clients on file, and updates files to assure all information on file is correct.
Teacher Asst, 06/1998 to 06/2009
Lincoln TechBoise City, ID,
  • Provided instructional and clerical support to classroom teachers, allowing teachers more time for lesson planning and teaching.
  • Tutored and assisted children in learning class material using the teacher’s lesson plans, providing students with individualized attention.
  • Supervised students in the cafeteria, schoolyard, and hallways, or on field trips.
  • Recorded grades, set up equipment, and helped prepare materials for instruction.
  • Provided instructional reinforcement to children, under the direction and guidance of teachers.
  • Worked with children with disabilities,.
  • Supported school procedures and policy.
  • Became cooperative in relationships with other teachers,.
  • Considerate, but firm, in dealing with students.
  • Made every effort to carry out all the teacher’s lesson plans.
  • Demonstrated a professional image in appearance and maintained confidentiality.
Customer Service Rep, 06/1998 to 09/2003
Braun Researchers/RMHCity, STATE,
  • Contacted clients daily regarding account status and.
  • Input changes into accounts to update client profiles.
  • Organized team meetings with other customer service reps to assure clients statistics was current and team goals were being reached.
  • Received and processed payments along with offering client’s additional services and discounts.
  • Conducted surveys to provide feedback to company officials in reference to customer service ratings.
  • Produced daily reports in reference to clients account status in an effort to keep all accounts current.
Education
Medical Assistant Diploma: , Expected in October 2014
Everest Institute - Bensalem, PA
GPA:
Diploma: Media Technology Studies, Expected in 6/2006
- ,
GPA:
  • Office Administration and Room Prep,
  • HIPAA compliance, OSHA Regulations, CPT and ICD-9 codes
: , Expected in
- ,
GPA:
  • Pediatric and geriatric patient care
  • First-Aid, Venipuncture, Injections, Vital Signs, EKG, Basic Lab Procedures
: , Expected in
Trenton Central High School - Trenton, NJ
GPA:
Affiliations
  • CPR/First Aid Certification
  • Familiar with HIPAA/OSHA
  • Outstanding Customer Service Skills
  • Proficient in Microsoft Word, Spread Sheets

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Resume Overview

School Attended

  • Everest Institute
  • Trenton Central High School

Job Titles Held:

  • Program Supervisor
  • Data Entry Clerk
  • Teacher Asst
  • Customer Service Rep

Degrees

  • Medical Assistant Diploma
  • Diploma
  • <ul><li>Office Administration and Room Prep,</li><li>HIPAA compliance, OSHA Regulations, CPT and ICD-9 codes</li></ul>
  • <ul><li>Pediatric and geriatric patient care</li><li>First-Aid, Venipuncture, Injections, Vital Signs, EKG, Basic Lab Procedures</li></ul>

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