Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Program Supervisor ready to leverage 3 years’ experience in dynamic new role with room for advancement. Highly effective at supervising and training staff to accomplish program objectives in an efficient and accurate manner. Accomplished Program Supervisor highly effective at overseeing employees and consumers. Versatile leader proficient in handling diverse functions on daily basis. Offering 3 years’ experience managing and improving a group home. Bringing deep understanding of what it takes to run high-quality program able to achieve desired results.

I have a wide variety of experience working with people of all ages and in different platforms of customer service. I am ready to take my known knowledge and move forth to something new; as well as learning and improving more. I am people centered and serving people the best I can. Good communication skills with co-workers, people I am serving and supervisors.

  • Strategic planning
  • Staff training
  • Understanding of human resources
  • Budgeting
  • Administration knowledge
  • Program development and management
  • Customer service experience
  • Small group instruction
  • Policy and program development
  • Supervisory training
  • Customer contact
  • Strategic decision-making
  • Data entry
  • Scheduling
  • Client-focused care
  • Positive behavior modeling
Work History
09/2016 to Current Program Supervisor City Of Sacramento | Sacramento, CA,
  • Administered financial budget and tracked expenses
  • Directed team of 7-10 personnel, overseeing records, performance and quality assurance
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
  • Identified risks and developed mitigation plans
  • Interacted with employees, directors and clients to identify business needs and requirements
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Improved success of program by making proactive adjustments to operations
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors
12/2014 to Current Nanny Bright Horizons Family Solutons | Minneapolis, MN,
  • Established and maintained safe play environment for children
  • Assisted children with homework assignments and special projects across different subjects to promote academic success
  • Assisted with light housekeeping duties as well as running errands
  • Monitored schedules to maintain sleeping, eating and school schedules for children
  • Identified warning signs of emotional and developmental problems in children
  • Helped children complete homework assignments and school projects
  • Offered positive and nurturing environments to support child social and emotional growth
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization
  • Safely transported children to and from school, medical appointments and extra-curricular activities
  • Provided developmentally appropriate activities for children
  • Regularly traveled with family to help with vacation activities and childcare
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
  • Communicated with parents about daily activities and behaviors
  • Involved children in caring for household pets and chores
  • Communicated with children at age-appropriate levels to ensure understanding and foster relationships
  • Led indoor and outdoor activities and steered children away from dangers
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
08/2016 to 09/2016 Stocker /People Greeter Walmart | City, STATE,
  • Changed sales floor signs to show current pricing and support product promotions
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
  • Helped customers locate desired items and transfer oversized items to vehicles
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
  • Maintained effective team member communication
  • Answered customer questions and provided detailed product information
  • Removed all debris and packaging from boxes and separated for recycling or disposal
  • Blocked and faced products on displays and shelves in accordance with company policy
  • Checked and pulled defective or expired products from shelves
  • Moved and lifted heavy loads of merchandise using equipment such as a cart and pallet jack
  • Performed inventory control, such as counting and stocking merchandise
10/2015 to 01/2016 Dishwasher Food Prep Pickled Loon Saloon | City, STATE,
  • Gently moved glassware, crystal and other delicate items to prevent breakage
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
  • Kept kitchen areas neat and clean by removing trash and organizing supplies
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
  • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs
Expected in 05/2019 Associate of Applied Science | Early Childhood Education Northwest Technical College, Bemidji, MN GPA:
Expected in 06/2016 High School Diploma | Northland Community Schools, Remer MN, GPA:

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Resume Overview

School Attended

  • Northwest Technical College
  • Northland Community Schools

Job Titles Held:

  • Program Supervisor
  • Nanny
  • Stocker /People Greeter
  • Dishwasher Food Prep


  • Associate of Applied Science
  • High School Diploma

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