Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic Program Supervisor ready to leverage 3 years’ experience in dynamic new role with room for advancement. Highly effective at supervising and training staff to accomplish program objectives in an efficient and accurate manner. Accomplished Program Supervisor highly effective at overseeing employees and consumers. Versatile leader proficient in handling diverse functions on daily basis. Offering 3 years’ experience managing and improving a group home. Bringing deep understanding of what it takes to run high-quality program able to achieve desired results.
I have a wide variety of experience working with people of all ages and in different platforms of customer service. I am ready to take my known knowledge and move forth to something new; as well as learning and improving more. I am people centered and serving people the best I can. Good communication skills with co-workers, people I am serving and supervisors.
Skills
Strategic planning
Staff training
Understanding of human resources
Budgeting
Administration knowledge
Program development and management
Customer service experience
Small group instruction
Policy and program development
Supervisory training
Customer contact
Strategic decision-making
Data entry
Scheduling
Client-focused care
Positive behavior modeling
Work History
09/2016 to CurrentProgram SupervisorCity Of Sacramento | Sacramento, CA,
Administered financial budget and tracked expenses
Directed team of 7-10 personnel, overseeing records, performance and quality assurance
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
Identified risks and developed mitigation plans
Interacted with employees, directors and clients to identify business needs and requirements
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Improved success of program by making proactive adjustments to operations
Addressed and resolved technical, financial and operational concerns by working with team members and directors
12/2014 to CurrentNannyBright Horizons Family Solutons | Minneapolis, MN,
Established and maintained safe play environment for children
Assisted children with homework assignments and special projects across different subjects to promote academic success
Assisted with light housekeeping duties as well as running errands
Monitored schedules to maintain sleeping, eating and school schedules for children
Identified warning signs of emotional and developmental problems in children
Helped children complete homework assignments and school projects
Offered positive and nurturing environments to support child social and emotional growth
Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization
Safely transported children to and from school, medical appointments and extra-curricular activities
Provided developmentally appropriate activities for children
Regularly traveled with family to help with vacation activities and childcare
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
Communicated with parents about daily activities and behaviors
Involved children in caring for household pets and chores
Communicated with children at age-appropriate levels to ensure understanding and foster relationships
Led indoor and outdoor activities and steered children away from dangers
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
08/2016 to 09/2016Stocker /People GreeterWalmart | City, STATE,
Changed sales floor signs to show current pricing and support product promotions
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
Helped customers locate desired items and transfer oversized items to vehicles
Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
Maintained effective team member communication
Answered customer questions and provided detailed product information
Removed all debris and packaging from boxes and separated for recycling or disposal
Blocked and faced products on displays and shelves in accordance with company policy
Checked and pulled defective or expired products from shelves
Moved and lifted heavy loads of merchandise using equipment such as a cart and pallet jack
Performed inventory control, such as counting and stocking merchandise
10/2015 to 01/2016Dishwasher Food PrepPickled Loon Saloon | City, STATE,
Gently moved glassware, crystal and other delicate items to prevent breakage
Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals
Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
Kept kitchen areas neat and clean by removing trash and organizing supplies
Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
Maintained proper temperatures, behaviors and controls to meet or exceed health department standards
Assisted with kitchen prep work to help operations run smoothly and meet customer needs
Education
Expected in 05/2019Associate of Applied Science | Early Childhood EducationNorthwest Technical College, Bemidji, MNGPA:
Expected in 06/2016High School Diploma | Northland Community Schools, Remer MN, GPA:
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