Montgomery Street, San Francisco, CA 94105
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Excelled Program Supervisor with a demonstrated track record of achievement and over 6 years of experience in the social service field. History of managing non-profit initiatives and improving lives of those with a history of homelessness, mental illness and substance abuse. Dedicated to bringing order to otherwise chaotic lives by organizing and executing a clear and beneficial social service program. I am a self-motivated conscientious professional who is diplomatic in resolving conflicts and building consensus between operational areas. Furthermore, I am an accomplished Program Supervisor adept at accomplishing program objectives in an efficient and accurate manner through effective staff training and supervision.
- Licensed Master Social Worker (LMSW)
- Excelled Program leadership
- Mandated Reporter
- NYS Certified Case Manager
- Program administration
- Policy Development
- Program management
- Client advising
- Client Assessment
- Emotional Awareness
- Treatment Plans knowledge
- Exceptional time Management
- Exceptional organizational
- Exceptional multi-tasking
- Self-motivated
- Reporting requirements understanding
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- Operational leadership background
- Strategic planning expertise
- Document management skills
- Excellent oral and written communication
- Quick Learner
- Strong team-builder
- Staff development expertise
- Proficient in PSYCKES
- Proficient in RELEVANT
- Proficient in GSI Health
- Proficient in CAIRS
- Proficient in PAYCOM
- Proficient in AWARDS-Foothold technology
- Proficient in Wordperfect, Microsoft Office, Internet literate and various basic computer skills.
- Staff training experience
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06/2019 to Current Program Supervisor Arizona's Children Association – Tucson, AZ,
- Oversee and supervise a Care Coordination Team
- Maintain client records in compliance with local, state, federal, agency and contractual regulations.
- Help team members improve productivity and performance through hands-on coaching and training in order to achieve company objectives.
- Recruit/Hire top talent through interviews and personnel recommendations.
- Manage operations in accordance with budget requirements.
- Plan and conduct staff meetings to brainstorm new ideas and deliver program and milestone updates.
- Prioritize tasks to meet timelines for policy and program initiatives.
- Review program needs and recruit qualified staff.
- Maximize employee retention by creating positive work environment.
- Foster relationships with community-based organizations and partners through dynamic communication and prompt follow-up to questions and concerns.
- Coordinate, task and supervise staff to sustain organizational operations and champion organizational mission.
- Evaluate staff performance against expectations. Develop and implement improvement plans and manages progressive disciplinary process as needed.
- Write and deliver performance appraisals.
- Track staff work activities including outreach, intake assessment, service planning, delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards.
- Conduct quality assurance reviews to assess the quality and effectiveness of services delivered, as well as ensures member charts and documentation are in compliance with Health Home agreements.
- Assist in the planning and implementation of operation procedures.
- Provides program management with continuous feedback about operations.
- Develop and implement action plan to improve effectiveness and efficiency of staff.
- Oversee the care provided by the care management team, through case conference, field visits and customer service calls.
- Respond to inpatient and emergency room admission alerts.
- Contact medical provider/hospitals for admission/discharge information.
- Monitor health of clients, communicate with medical professionals, implement preventive strategies to limit illness and serious incidents and coordinate documentation across shifts.
- Point of contact of crisis intervention.
- Maintain 27/7 availability for staff and client emergencies.
- Ensure staff maintain clinical documentation and records that uphold HIPAA regulations.
- Utilize multiple Electronic Health Records systems daily.
- Maintain client assignments and maintenance of rosters.
- Review all billable contact notes.
- Ensure monthly billing is submitted to the office manager by end of day on the first business day of the month.
- Responsible for weekly, monthly, quarterly reporting of program information to the Program Director and Assistant Director.
- Develop, deliver and participate in ongoing professional trainings.
- Represent agency (PCMH) in local and state meetings as required.
02/2018 to 03/2019 Psycho-therapist Child Guidance Center – Neptune Beach, FL,
- Conducted one-on-one in person therapy sessions with client and their family.
- Worked with clients to better understand and address their inner conflicts.
- Helped clients define goals, plan of action and gain insight into their mental illness.
- Documented each session as per agency guidelines.
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy
- Collaborated with multidisciplinary team to determine effective treatment plans.
- Responded to emergency situations and provided crisis support.
- Worked with young children, teenagers and adults
08/2014 to 06/2018 Program Director Coxhealth – Monett, MO,
- Managed a Supportive Housing program of 66 elderly residents with a history of homelessness, mental illness or substance abuse.
- Managed on-site programs.
- Supervised two full-time case managers and a recreation aide.
- Developed robust marketing plans to increase awareness of programs.
- Participated in startup activities including marketing and lease up.
- Managed program and provided strategic leadership for all workers.
- Oversaw daily operations of program functions.
- Recruited and interviewed top-level candidates with expertise in Supportive Housing, adding depth and talent to a highly skilled team.
- Maintained client records in compliance with local, state, federal, agency and contractual regulations.
- Prepared, reviewed and ensured the accuracy and timeliness of contract reports and statistical information for both CAMBA management and funder use.
- Participated in staff, funder, and other outside agency meetings as required.
- Facilitated monthly community meetings with tenants and clients.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
- Prioritized tasks to meet timelines for policy and program initiatives.
- Maximized employee retention by creating positive work environment.
- Coordinated, tasked and supervised staff to sustain organizational operations and champion organizational mission.
- Evaluated program performance against expectations.
- Ensured that all apartment vacancies were filled within 4-6 weeks.
- Responsible for setting staff performance targets in accordance with contract requirements.
02/2003 to 08/2014 Case Manager Human Resource Administration Of New York – City, STATE,
- Managed a caseload of 50+ clients.
- Worked with individuals and families living with a terminal illness.
- Conducted client assessment, referrals, advocacy, and service facilitation.
- Developed and implemented service plans for clients.
- Connected client's to appropriate service needs.
- Interfaced with local, state and federal agencies to ensure clients fulfill mandates.
- Conducted monthly visits to client's residence, nursing home or hospital.
- Reviewed effectiveness of treatment for individual and family situations.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Reviewed and recorded progress of clients.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated between various entities to manage cases.
- Maintained accurate records and reports on all clients.
- Analyzed financial data of clients.
Expected in 09/2011 Master of Social Work:
Hunter College - New York, NY
GPA:
Expected in 05/2007 Master of Public Administration:
Long Island University - Brooklyn, NY,
GPA:
Expected in 01/2016 Certificate: Psychotherapy/Psychoanalysis
The Metropolitan Institute For Training - New York, NY,
GPA:
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