Excelled Program Supervisor with a demonstrated track record of achievement and over 6 years of experience in the social service field. History of managing non-profit initiatives and improving lives of those with a history of homelessness, mental illness and substance abuse. Dedicated to bringing order to otherwise chaotic lives by organizing and executing a clear and beneficial social service program. I am a self-motivated conscientious professional who is diplomatic in resolving conflicts and building consensus between operational areas. Furthermore, I am an accomplished Program Supervisor adept at accomplishing program objectives in an efficient and accurate manner through effective staff training and supervision.
Skills
Licensed Master Social Worker (LMSW)
Excelled Program leadership
Mandated Reporter
NYS Certified Case Manager
Program administration
Policy Development
Program management
Client advising
Client Assessment
Emotional Awareness
Treatment Plans knowledge
Exceptional time Management
Exceptional organizational
Exceptional multi-tasking
Self-motivated
Reporting requirements understanding
Operational leadership background
Strategic planning expertise
Document management skills
Excellent oral and written communication
Quick Learner
Strong team-builder
Staff development expertise
Proficient in PSYCKES
Proficient in RELEVANT
Proficient in GSI Health
Proficient in CAIRS
Proficient in PAYCOM
Proficient in AWARDS-Foothold technology
Proficient in Wordperfect, Microsoft Office, Internet literate and various basic computer skills.
Staff training experience
Experience
06/2019 to Current
Program SupervisorArizona's Children Association – Tucson, AZ,
Oversee and supervise a Care Coordination Team
Maintain client records in compliance with local, state, federal, agency and contractual regulations.
Help team members improve productivity and performance through hands-on coaching and training in order to achieve company objectives.
Recruit/Hire top talent through interviews and personnel recommendations.
Manage operations in accordance with budget requirements.
Plan and conduct staff meetings to brainstorm new ideas and deliver program and milestone updates.
Prioritize tasks to meet timelines for policy and program initiatives.
Review program needs and recruit qualified staff.
Maximize employee retention by creating positive work environment.
Foster relationships with community-based organizations and partners through dynamic communication and prompt follow-up to questions and concerns.
Coordinate, task and supervise staff to sustain organizational operations and champion organizational mission.
Evaluate staff performance against expectations. Develop and implement improvement plans and manages progressive disciplinary process as needed.
Write and deliver performance appraisals.
Track staff work activities including outreach, intake assessment, service planning, delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards.
Conduct quality assurance reviews to assess the quality and effectiveness of services delivered, as well as ensures member charts and documentation are in compliance with Health Home agreements.
Assist in the planning and implementation of operation procedures.
Provides program management with continuous feedback about operations.
Develop and implement action plan to improve effectiveness and efficiency of staff.
Oversee the care provided by the care management team, through case conference, field visits and customer service calls.
Respond to inpatient and emergency room admission alerts.
Contact medical provider/hospitals for admission/discharge information.
Monitor health of clients, communicate with medical professionals, implement preventive strategies to limit illness and serious incidents and coordinate documentation across shifts.
Point of contact of crisis intervention.
Maintain 27/7 availability for staff and client emergencies.
Ensure staff maintain clinical documentation and records that uphold HIPAA regulations.
Utilize multiple Electronic Health Records systems daily.
Maintain client assignments and maintenance of rosters.
Review all billable contact notes.
Ensure monthly billing is submitted to the office manager by end of day on the first business day of the month.
Responsible for weekly, monthly, quarterly reporting of program information to the Program Director and Assistant Director.
Develop, deliver and participate in ongoing professional trainings.
Represent agency (PCMH) in local and state meetings as required.
02/2018 to 03/2019
Psycho-therapistChild Guidance Center – Neptune Beach, FL,
Conducted one-on-one in person therapy sessions with client and their family.
Worked with clients to better understand and address their inner conflicts.
Helped clients define goals, plan of action and gain insight into their mental illness.
Documented each session as per agency guidelines.
Managed caseload of multiple sessions weekly using various types of therapies and approaches.
Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy
Collaborated with multidisciplinary team to determine effective treatment plans.
Responded to emergency situations and provided crisis support.
Worked with young children, teenagers and adults
08/2014 to 06/2018
Program DirectorCoxhealth – Monett, MO,
Managed a Supportive Housing program of 66 elderly residents with a history of homelessness, mental illness or substance abuse.
Managed on-site programs.
Supervised two full-time case managers and a recreation aide.
Developed robust marketing plans to increase awareness of programs.
Participated in startup activities including marketing and lease up.
Managed program and provided strategic leadership for all workers.
Oversaw daily operations of program functions.
Recruited and interviewed top-level candidates with expertise in Supportive Housing, adding depth and talent to a highly skilled team.
Maintained client records in compliance with local, state, federal, agency and contractual regulations.
Prepared, reviewed and ensured the accuracy and timeliness of contract reports and statistical information for both CAMBA management and funder use.
Participated in staff, funder, and other outside agency meetings as required.
Facilitated monthly community meetings with tenants and clients.
Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
Prioritized tasks to meet timelines for policy and program initiatives.
Maximized employee retention by creating positive work environment.
Coordinated, tasked and supervised staff to sustain organizational operations and champion organizational mission.
Evaluated program performance against expectations.
Ensured that all apartment vacancies were filled within 4-6 weeks.
Responsible for setting staff performance targets in accordance with contract requirements.
02/2003 to 08/2014
Case ManagerHuman Resource Administration Of New York – City, STATE,
Managed a caseload of 50+ clients.
Worked with individuals and families living with a terminal illness.
Conducted client assessment, referrals, advocacy, and service facilitation.
Developed and implemented service plans for clients.
Connected client's to appropriate service needs.
Interfaced with local, state and federal agencies to ensure clients fulfill mandates.
Conducted monthly visits to client's residence, nursing home or hospital.
Reviewed effectiveness of treatment for individual and family situations.
Coordinated support services and optimized communication between healthcare workers and patients.
Reviewed and recorded progress of clients.
Collaborated with various healthcare providers to facilitate delivery of services.
Developed appropriate care plans for at-risk individuals and high-risk families.
Coordinated between various entities to manage cases.
Maintained accurate records and reports on all clients.
Analyzed financial data of clients.
Education and Training
Expected in 09/2011
Master of Social Work: Hunter College - New York, NY GPA:
Expected in 05/2007
Master of Public Administration: Long Island University - Brooklyn, NY, GPA:
Expected in 01/2016
Certificate: Psychotherapy/Psychoanalysis The Metropolitan Institute For Training - New York, NY, GPA:
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