Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Excelled Program Supervisor with a demonstrated track record of achievement and over 6 years of experience in the social service field. History of managing non-profit initiatives and improving lives of those with a history of homelessness, mental illness and substance abuse. Dedicated to bringing order to otherwise chaotic lives by organizing and executing a clear and beneficial social service program. I am a self-motivated conscientious professional who is diplomatic in resolving conflicts and building consensus between operational areas. Furthermore, I am an accomplished Program Supervisor adept at accomplishing program objectives in an efficient and accurate manner through effective staff training and supervision.

  • Licensed Master Social Worker (LMSW)
  • Excelled Program leadership
  • Mandated Reporter
  • NYS Certified Case Manager
  • Program administration
  • Policy Development
  • Program management
  • Client advising
  • Client Assessment
  • Emotional Awareness
  • Treatment Plans knowledge
  • Exceptional time Management
  • Exceptional organizational
  • Exceptional multi-tasking
  • Self-motivated
  • Reporting requirements understanding
  • Operational leadership background
  • Strategic planning expertise
  • Document management skills
  • Excellent oral and written communication
  • Quick Learner
  • Strong team-builder
  • Staff development expertise
  • Proficient in PSYCKES
  • Proficient in RELEVANT
  • Proficient in GSI Health
  • Proficient in CAIRS
  • Proficient in PAYCOM
  • Proficient in AWARDS-Foothold technology
  • Proficient in Wordperfect, Microsoft Office, Internet literate and various basic computer skills.
  • Staff training experience
06/2019 to Current
Program Supervisor Arizona's Children Association Tucson, AZ,
  • Oversee and supervise a Care Coordination Team
  • Maintain client records in compliance with local, state, federal, agency and contractual regulations.
  • Help team members improve productivity and performance through hands-on coaching and training in order to achieve company objectives.
  • Recruit/Hire top talent through interviews and personnel recommendations.
  • Manage operations in accordance with budget requirements.
  • Plan and conduct staff meetings to brainstorm new ideas and deliver program and milestone updates.
  • Prioritize tasks to meet timelines for policy and program initiatives.
  • Review program needs and recruit qualified staff.
  • Maximize employee retention by creating positive work environment.
  • Foster relationships with community-based organizations and partners through dynamic communication and prompt follow-up to questions and concerns.
  • Coordinate, task and supervise staff to sustain organizational operations and champion organizational mission.
  • Evaluate staff performance against expectations. Develop and implement improvement plans and manages progressive disciplinary process as needed.
  • Write and deliver performance appraisals.
  • Track staff work activities including outreach, intake assessment, service planning, delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards.
  • Conduct quality assurance reviews to assess the quality and effectiveness of services delivered, as well as ensures member charts and documentation are in compliance with Health Home agreements.
  • Assist in the planning and implementation of operation procedures.
  • Provides program management with continuous feedback about operations.
  • Develop and implement action plan to improve effectiveness and efficiency of staff.
  • Oversee the care provided by the care management team, through case conference, field visits and customer service calls.
  • Respond to inpatient and emergency room admission alerts.
  • Contact medical provider/hospitals for admission/discharge information.
  • Monitor health of clients, communicate with medical professionals, implement preventive strategies to limit illness and serious incidents and coordinate documentation across shifts.
  • Point of contact of crisis intervention.
  • Maintain 27/7 availability for staff and client emergencies.
  • Ensure staff maintain clinical documentation and records that uphold HIPAA regulations.
  • Utilize multiple Electronic Health Records systems daily.
  • Maintain client assignments and maintenance of rosters.
  • Review all billable contact notes.
  • Ensure monthly billing is submitted to the office manager by end of day on the first business day of the month.
  • Responsible for weekly, monthly, quarterly reporting of program information to the Program Director and Assistant Director.
  • Develop, deliver and participate in ongoing professional trainings.
  • Represent agency (PCMH) in local and state meetings as required.
02/2018 to 03/2019
Psycho-therapist Child Guidance Center Neptune Beach, FL,
  • Conducted one-on-one in person therapy sessions with client and their family.
  • Worked with clients to better understand and address their inner conflicts.
  • Helped clients define goals, plan of action and gain insight into their mental illness.
  • Documented each session as per agency guidelines.
  • Managed caseload of multiple sessions weekly using various types of therapies and approaches.
  • Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy
  • Collaborated with multidisciplinary team to determine effective treatment plans.
  • Responded to emergency situations and provided crisis support.
  • Worked with young children, teenagers and adults
08/2014 to 06/2018
Program Director Coxhealth Monett, MO,
  • Managed a Supportive Housing program of 66 elderly residents with a history of homelessness, mental illness or substance abuse.
  • Managed on-site programs.
  • Supervised two full-time case managers and a recreation aide.
  • Developed robust marketing plans to increase awareness of programs.
  • Participated in startup activities including marketing and lease up.
  • Managed program and provided strategic leadership for all workers.
  • Oversaw daily operations of program functions.
  • Recruited and interviewed top-level candidates with expertise in Supportive Housing, adding depth and talent to a highly skilled team.
  • Maintained client records in compliance with local, state, federal, agency and contractual regulations.
  • Prepared, reviewed and ensured the accuracy and timeliness of contract reports and statistical information for both CAMBA management and funder use.
  • Participated in staff, funder, and other outside agency meetings as required.
  • Facilitated monthly community meetings with tenants and clients.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
  • Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
  • Prioritized tasks to meet timelines for policy and program initiatives.
  • Maximized employee retention by creating positive work environment.
  • Coordinated, tasked and supervised staff to sustain organizational operations and champion organizational mission.
  • Evaluated program performance against expectations.
  • Ensured that all apartment vacancies were filled within 4-6 weeks.
  • Responsible for setting staff performance targets in accordance with contract requirements.
02/2003 to 08/2014
Case Manager Human Resource Administration Of New York City, STATE,
  • Managed a caseload of 50+ clients.
  • Worked with individuals and families living with a terminal illness.
  • Conducted client assessment, referrals, advocacy, and service facilitation.
  • Developed and implemented service plans for clients.
  • Connected client's to appropriate service needs.
  • Interfaced with local, state and federal agencies to ensure clients fulfill mandates.
  • Conducted monthly visits to client's residence, nursing home or hospital.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Reviewed and recorded progress of clients.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated between various entities to manage cases.
  • Maintained accurate records and reports on all clients.
  • Analyzed financial data of clients.
Education and Training
Expected in 09/2011
Master of Social Work:
Hunter College - New York, NY
Expected in 05/2007
Master of Public Administration:
Long Island University - Brooklyn, NY,
Expected in 01/2016
Certificate: Psychotherapy/Psychoanalysis
The Metropolitan Institute For Training - New York, NY,

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    School Attended

    • Hunter College
    • Long Island University
    • The Metropolitan Institute For Training

    Job Titles Held:

    • Program Supervisor
    • Psycho-therapist
    • Program Director
    • Case Manager


    • Master of Social Work
    • Master of Public Administration
    • Certificate

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