Program Specialist I Grade 18 resume example

Managed all aspects of the Admissions Department:

​Provided counseling and humane education to Montgomery County citizens who have lost their pet, were considering surrendering their pet, or were in violation of Montgomery County Animal Control Laws; facilitated resolution of citizen complaints.

Coordinated, scheduled, and oversaw the daily intake of animals from Montgomery County citizens and Animal Control Officers; Created and maintained records of each animal as they came through the building; returned lost animals to their owners in accordance with county policies and standard operating procedures.

Responded to citizen, code enforcement officer, and other stakeholder requests for public records; obtained and provided requested records in accordance with the Maryland Public Information Act.

Ran monthly reports and maintained accurate records of program statistics.

Performed intake examinations on each animal; determined health and behavioral status; administered routine vaccinations and other treatments, as needed, and directed by the Chief Veterinarian; ensured all medical and behavioral notes, along with communication with patrons, were accurately and promptly recorded.

​Communicated with new and existing clients and obtained detailed medical histories of their pets.

Took vital signs, collected laboratory specimens, took radiographs, and administered vaccinations, as needed; assisted veterinarian with routine and sick patient examinations.

Assisted with pre - and post operative care of animals and ensured accurate and timely documentation of health status.

Educated clients on preventative care and thoroughly explained discharge instructions in person and writing; conducted follow-up phone calls; worked as liaison between client and veterinarian when responding to questions and concerns; documented all correspondences between client and technician .

As a Veterinary Technician:

Communicated with clients to obtain comprehensive medial history of patients; created or updated patient charts.

Assisted veterinarians with pre- and post-operative animal care; administered treatments, monitored  patients, and reported abnormalities to doctor.

 As a Clinic Coordinator:

Managed busy multi-line phone system; scheduled appointments via Demandforce computer software program; created and updated patient charts; kept accurate record of all client correspondences and follow-ups. 

Assisted General Farm Manager in all aspects of stable management:

Fed and medicated horses, chickens, turkeys, cats, and dogs; scheduled veterinary and farrier appointments and adhered to record keeping standard operating procedures. 

Maintained aesthetics and functionality of farm.

Assisted in the development and management of farm's animal assisted therapy program; taught riding lessons to children and adults with mild to moderate disabilities.

As a student Veterinary Technician:

Communicated with clients and facilitated animal intake.

Assisted veterinarian with patient exams and animal diagnostic procedures including laboratory analysis, radiographs, and ultrasounds.

Conducted animal health checks and kept accurate records in accordance with standard operating procedures.