Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Currently a Program Specialist for Montgomery County's Animal Services Division, I am pursuing a career as a Human Resources Specialist.  I have a comprehensive background in customer service, leadership, and policy and program development. Interview panelist for Montgomery County Animal Services Division; tasked with Rater Review as a Subject Matter Expert for vacancies within my organization.
  • Program evaluation
  • Proposal writing
  • Community relations
  • Public Speaking
  • ​Workforce Planning
  • Microsoft Office
Work History
11/2015 to Current Program Specialist I - Grade 18 Family Vet Group | Ormond Beach, FL,


Manage all aspects of the Foster/Rescue Department including, but not limited to:

  • Coordinate with interdepartmental staff, interns, and volunteers to identify those animals in most need of temporary foster care and/or transfer to an approved rescue partner.
  • Ensure all active fosters are adequately trained for each assignment; identify, propose, and provide new opportunities for continuing education and advancement.
  • Develop and implement effective recruitment and outreach strategies to expand the organization's current foster network and coalition of rescue partners.
  •  Receive, review, and process all incoming applications, correspondences, and requests from current and prospective foster care providers and rescue partners, staff, volunteers, and stakeholders, or forward to the appropriate department for processing.
  • Evaluate foster applicant experience and qualifications; check references; facilitate background check; and present bi-monthly new foster orientation sessions and facility tours.
  • Act as liaison between foster and veterinary staff to fulfill all routine veterinary exams and treatments and respond to foster's concerns.
  • Communicate with adoption, social media, and community outreach departments about marketing strategies and promoting animals in foster care.
  • Create, update, and maintain program's databases, volunteer training records, and hours; run weekly reports for statistical analysis and gauging of program effectiveness.

07/2014 to 11/2015 Program Specialist I - Grade 18 Vital Farms, Inc. | Springfield, MO,


Managed all aspects of the Admissions Department:

Provided counseling and humane education to Montgomery County citizens who have lost their pet, were considering surrendering their pet, or were in violation of Montgomery County Animal Control Laws; facilitated resolution of citizen complaints.

Coordinated, scheduled, and oversaw the daily intake of animals from Montgomery County citizens and Animal Control Officers; Created and maintained records of each animal as they came through the building; returned lost animals to their owners in accordance with county policies and standard operating procedures.

Responded to citizen, code enforcement officer, and other stakeholder requests for public records; obtained and provided requested records in accordance with the Maryland Public Information Act.

Ran monthly reports and maintained accurate records of program statistics.

Performed intake examinations on each animal; determined health and behavioral status; administered routine vaccinations and other treatments, as needed, and directed by the Chief Veterinarian; ensured all medical and behavioral notes, along with communication with patrons, were accurately and promptly recorded.

10/2013 to 07/2014 Veterinary Technician Pet Dominion Animal Hospital | City, STATE,
Assisted Associate Veterinarians in all aspects of patient care and nursing including, but not  limited to:

Communicated with new and existing clients and obtained detailed medical histories of their pets.

Took vital signs, collected laboratory specimens, took radiographs, and administered vaccinations, as needed; assisted veterinarian with routine and sick patient examinations.

Assisted with pre - and post operative care of animals and ensured accurate and timely documentation of health status.

Educated clients on preventative care and thoroughly explained discharge instructions in person and writing; conducted follow-up phone calls; worked as liaison between client and veterinarian when responding to questions and concerns; documented all correspondences between client and technician .

2013 to 07/2014 Veterinary Technician/Clinic Coordinator Cherrydale Veterinary Clinic | City, STATE,

As a Veterinary Technician:

Communicated with clients to obtain comprehensive medial history of patients; created or updated patient charts.

Assisted veterinarians with pre- and post-operative animal care; administered treatments, monitored  patients, and reported abnormalities to doctor.

 As a Clinic Coordinator:

Managed busy multi-line phone system; scheduled appointments via Demandforce computer software program; created and updated patient charts; kept accurate record of all client correspondences and follow-ups. 

05/2012 to 09/2012 Assistant Farm Manager Dearbought FArm | City, STATE,

Assisted General Farm Manager in all aspects of stable management:

Fed and medicated horses, chickens, turkeys, cats, and dogs; scheduled veterinary and farrier appointments and adhered to record keeping standard operating procedures. 

Maintained aesthetics and functionality of farm.

Assisted in the development and management of farm's animal assisted therapy program; taught riding lessons to children and adults with mild to moderate disabilities.

2010 to 11/2010 Veterinary Techncian College Park Animal Hospital | City, STATE,

As a student Veterinary Technician:

Communicated with clients and facilitated animal intake.

Assisted veterinarian with patient exams and animal diagnostic procedures including laboratory analysis, radiographs, and ultrasounds.

Conducted animal health checks and kept accurate records in accordance with standard operating procedures.

Expected in 2010 Bachelor of Science | Animal Science University of Maryland, College Park, MD GPA:
Dean\'s List

Selected for transfer from Program Specialist I: Admissions Specialist to Program Specialist I: Foster/Rescue Coordinator after 15 months of employment.

Awarded for my participation in an unprecedented Unit Citation, involving the rescue and rehabilitation of sixty-six dogs from the premises of a local home.

Granted full funding and personal improvement leave to attend the 2016 Animal Care Expo in Las Vegas, Nevada.  

Recently selected to attend a training session on the Maryland Public Information Act (MPIA), set to take place on July 15, 2016.

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School Attended

  • University of Maryland

Job Titles Held:

  • Program Specialist I - Grade 18
  • Program Specialist I - Grade 18
  • Veterinary Technician
  • Veterinary Technician/Clinic Coordinator
  • Assistant Farm Manager
  • Veterinary Techncian


  • Bachelor of Science

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