Program Specialist I - Grade 18 Resume Example

• Provided counseling and humane education to Montgomery County citizens who have lost their pet, were considering surrendering their pet, or were in violation of Montgomery County Animal Control Laws; facilitated resolution of citizen complaints.
• Coordinated, scheduled, and oversaw the daily intake of animals from Montgomery County citizens and Animal Control Officers; created and maintained records of each animal as they came through the building; returned lost animals to their owners in accordance with county policies and standard operating procedures.
• Responded to citizen, code enforcement officer, and other stakeholder requests for public records; obtained and provided requested records in accordance with the Maryland Public Information Act.
• Ran monthly reports and maintained accurate records of program statistics.
• Performed intake examinations on each animal; determined health and behavioral status; administered routine vaccinations and other treatments, as needed, and directed by the Chief Veterinarian; ensured all medical and behavioral notes, along with communication with patrons, were accurately and promptly recorded.

As a Veterinary Technician, I:  

• Obtained comprehensive medical histories of incoming patients and charted all information; performed venipuncture for diagnostic laboratory analysis; assisted in radiology and ultrasound; responsible for pre- and post-operative animal care, treatments, and nursing, as directed by the veterinarian

As a Clinic Coordinator, I:  

• Managed busy multi-line phone system; scheduled appointments via  Demandforce computer software program; created and updated patient charts;  conducted follow-up phone calls and communicated with veterinarian to address client questions and concerns; kept accurate record of all client correspondences.  

• Fed and medicated horses, chickens, turkeys, cats, and dogs; scheduled veterinary and farrier appointments and adhered to record keeping standard operating procedures.
• Maintained aesthetics and functionality of farm.      
• Assisted in the development and management of farm's animal assisted therapy program; taught riding lessons to children and adults with mild to moderate disabilities.
  

As a student Veterinary Technician, I:

• Communicated with clients and facilitated animal intake; obtained detailed, comprehensive medical histories and imported into patient files; checked vital signs, administered vaccinations and treatments, as directed by the veterinarian, and obtained samples for laboratory analysis.
• Assisted veterinarian with their patient exams; assisted with diagnostic procedures, including laboratory analysis, radiography, and ultrasonagraphy.
• Monitored post-operative and longer-term patients; conducted regularhealth checks, and kept accurate records in accordance with standard operating procedures

• Utilized creative marketing strategies to promote adoptable animals on the organization's website, social media pages, and other online platforms.
• Received and processed prospective adopter applications and evaluate for completeness and quality.
• Interviewed prospective adopters via phone and in person; Conducted home site visits and assessed property safety; Made recommendations regarding the approval or denial of applicants to adopt.
• Represented Lucky Dog Animal Rescue at weekly fundraiser and adoption events and interfaced with fellow volunteers and prospective adopters.

• Cultivated relationships with customers in all store departments; assessed their needs and provided viable solutions; used plan-o-grams to present products creatively and drive sales; took inventory; marked prices up or down, depending on current value; responded to product re-calls and removed products from sales floor; assisted with cashier responsibilities.  

Managed and maintained all aspects of the Stateline Tack Department.

• Cultivated relationships and developed rapport with customers; assessed their product needs and offered viable solutions.
• Conducted weekly inventory reports and replenished the department's supply, as needed; submitted special-order requests for customers who's desired product was not on the sales floor; presented products creatively to help drive sales; updated departmental plan-o-grams to reflect new/seasonal product lines; assisted customers in other departments, as needed, and performed general cashier duties.

As a Lead Stable Assistant, I:

• Groomed and tacked up horses for their training sessions; monitored herd health and reported any suspected abnormalities; assisted riding instructors in their lessons; conducted children's birthday parties and facility tours; assisted with select special events and horse shows.

As a Summer Camp Counselor, I:

• Assisted in the development of daily lesson plans and activities, including riding lesson schedules, arts and crafts, safe indoor and outdoor games.

• Co-taught elementary-aged children the basics of English Riding and safe horse care and handling.