OBJECTIVE: High-performing Healthcare Administrator with excellent leadership
Skills. Twenty-eight years of healthcare experience in hospital medical
office environments, and the criminal justice system.
Microsoft Word, Publisher, Excel, PowerPoint, Adobe Illustrator,
Adobe Photoshop, AS400, McKesson Electronic Health Systems,
Sovera Electronic Health Systems.
Adobe Illustrator, Organizing
Adobe Photoshop, Organizational
AS400, Patient care
Ask, Patient privacy
Budget, Policy development
Case management, Processes
Community Health, Producing
Consultation, Program design
Criminal justice, Progress
Customer satisfaction, Quality
Customer support, Improvement
Delivery, Quality Assurance
Developmental Disabilities, Reporting
Internal audits, Statistics
Management training, Technical support
Materials, Training programs
Jun 2017 - Nov 2018Canton, MS
Program Service Director / Canton Manor
Ensures health and safety of residential and staff through development and enforcement of programmatic standards, guidelines, policies and procedures; reviews Incident Reports and makes changes in program design or staffing where needed.
Assures that reliable data on personal outcomes, organizational goals, and organizing principles are collected across all programs; oversees implementation of programs and strategies to facilitate personal outcomes and other quality enhancement initiatives.
Employs, directs and supervises management staff; evaluates management staff performance; makes recommendations for compensation, placement, promotion, transfer or termination; oversees other employment-related issues.
Leads staff in developing, designing, enacting and overseeing program and community activities for individuals based on expressed interests and choices within the framework of regulatory/ guidelines and best practices.
Within Developmental Disability Service guidelines, initiates, develops, interprets and applies specific policies and procedures related to program operations.
Serves as contact and resource for families, state/local officials, and staff providing expertise regarding programming in the area of Developmental Disabilities Services.
Develops ideas for staff and management training and works in conjunction with Florida Care Property to implement training programs.
Ensures quality by conducting program assessments, overseeing outcomes management system, participating in internal audits, producing surveys and developing action plans; evaluates programs to determine effectiveness, efficiency and utilization; develops plans including short and long-term goals for programming; leads policy development.
Plans, enacts, manages and monitors annual operating budget in conformity with funding source requirements; participates in quarterly budget review; may participate in negotiations with state governing officials concerning funding issues; reviews and approves requisitions, orders materials, equipment and supplies; provides reports to Medical Director/Director of Nursing as requested.
Responds to both internal and external reporting requirements.
Provides technical support to staff by demonstrating effective consumer training, communication, behavior management and other related techniques.
Performs other duties as assigned.
Feb 2017 - Jun 2018Greenville, MS
Director of Operation / Mississippi Mental and Behavior Health Alliance LLC
Liaise with superior to make decisions for operational activities and set strategic goals.
Plan and monitor the day-to-day running of business to ensure smooth progress and supervise staff from different departments and provide constructive feedback.
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
Manage procurement processes and coordinate material and resources allocation.
Oversee customer support processes and organize them to enhance customer satisfaction, review financial information and adjust operational budgets to promote profitability.
Revise and/or formulate policies and promote their implementation.
Manage relationships/agreements with external partners/vendors.
Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
Ensure that the company runs with legality and conformity to established regulations.
Aug 2012 - Feb 2017Jackson, MS
Director of Operation / Medical Care Alliance, LLC
Manage a team of counselors, clinical professionals and technical staff in implementing
healthcare programs, objectives, goals and, effectively managed time and caseloads based
on the number sessions per week.
0Work collaboratively with judges, judicial officers,
attorneys, court case managers, and other probation officers.
Documented all patient
information, including service plans, treatment reports and progress notes.
Currently travel to different locations in the Mississippi region, analyze information from interviews, educational, and medical records.
Consults with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
Ask questions that help clients identify their feelings and behaviors.
Make arrangement for mental health, or substance abuse treatment services according to individual needs or court orders.
Make arrangement for rehabilitation plans, assisted in coordinating with other criminal justice agencies, in the delivery of time sensitive and thorough information, relating to defendant's participation in court order programs.
Participation in case reviews related to client compliance and progress in treatment activities.
Provide assessments, case management and counseling to substance abuse and domestic violence offenders, court order or drug court offenders.
Feb 1995 - Jan 2014Jackson, MS
Lead Analysis/Management / Central Mississippi Medical Center
Attended meetings and training necessary for professional development and as required
by policy and procedures.
Collaborate with health specialists and physicians to
determine their needs for help with EMR McKesson system needs and availability for training.
Analyze medical records and consultation with other healthcare professionals.
Analyze documentation and correction of physician reports as it pertained to physician orders and evaluations of charts.
Schedule training for healthcare professional and medical staff.
Maintained close contact with physicians and employees during job training and
placements to resolve problems and evaluate placement adequacy.
Help Implemented EMR systems, developed and implemented training procedures for all medical staff and newly hired personnel.
Communicated and enforced compliance with management and medical staff while emphasizing hospital standards of professionalism and bylaws.
Help physicians examine and complete medical records by assisting with EMR training.
Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Participated in unit based Quality Assurance Program.
Coordinated with doctors and medical staff to develop care plans for patients.
Prepared policy and procedure for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
Organized, updated and maintained patient charts, recorded patients\' medical history, vital statistics and test results in medical records.
Ensured HIPAA compliance, educated patients about their treatments.
Maintained patient privacy and confidential patient information.
Improvement Activities (QIA\'s) to identify performance areas for improvement.
monthly reports for department performance, produced high-quality images for referring
M. S in Healthcare AdministrationWalden University
B.A in Sociology, Social WorkTougaloo College
Healthcare/w Specialization in Community Health in-progressWalden University
AWARDS: , Who's Who, Medical Professionals (2007)
CHORT AWARD: Outstanding Leadership (2007)
CMMC: Employee of the Year (2013)