Program Manager Social Services resume example

Managed 5 different programs and program staff;

Developed relationships with community referral sources related to programs and participated in annual events;

Documented all services and collect required data for evaluation;

Effectively managed work in a diverse work environment serving multi-cultural community, worked collaboratively CMS, SSA, OIC, USCIS and other (ethnic) community based organizations to assist 5 different ethnic populations;

Assurance of contract compliance and achievement of contract objectives:

• Preparation of contract reports and related correspondence;
• Development and monitoring of program budget;
• Preparation for program audits and reports;

Established linkages with community providers for provision of all necessary services;

Maintained utmost confidentiality of all clients' information and records in accordance with federal, state and county requirements;

Provided program information to the public by preparing and presenting press releases, interviews and conducting media campaigns;

Referred clients to other support services as needed such as medical, housing, social services, employment services and legal;

Attended and participated in stakeholders meeting, community meetings and groups related to programs and increased client participation number by over 50%;

Maintained a problem-solving, solution-oriented attitude in all aspects of work and trained program staff to do the same which resulted in trust between clients and staff and increase of clientèeles;

Managed, trained, supervised and mentored 35 bi-lingual and bi-cultural paid employees and volunteers;

Responsible for screening, interviewing and hiring new employees as well as training and orientation of program work assignments and on-going consultation to staff;

Adhered to productivity and quality assurance standards.