Experienced, bi-lingual and multi-task oriented manager with excellent client and management skills. Action-oriented with strong ability to communicate effectively with diverse communities. Reliable connections with diverse communities in greater Seattle and Tacoma areas
Program Manager with 15+ years experience. Areas of expertise include extensive experience in Medicare and Medicaid and other aspects of social services, for both English and non-English speaking communities.
Managed 5 different programs and program staff;
Developed relationships with community referral sources related to programs and participated in annual events;
Documented all services and collect required data for evaluation;
Effectively managed work in a diverse work environment serving multi-cultural community, worked collaboratively CMS, SSA, OIC, USCIS and other (ethnic) community based organizations to assist 5 different ethnic populations;
Assurance of contract compliance and achievement of contract objectives:
Established linkages with community providers for provision of all necessary services;
Maintained utmost confidentiality of all clients' information and records in accordance with federal, state and county requirements;
Provided program information to the public by preparing and presenting press releases, interviews and conducting media campaigns;
Referred clients to other support services as needed such as medical, housing, social services, employment services and legal;
Attended and participated in stakeholders meeting, community meetings and groups related to programs and increased client participation number by over 50%;
Maintained a problem-solving, solution-oriented attitude in all aspects of work and trained program staff to do the same which resulted in trust between clients and staff and increase of clientèeles;
Managed, trained, supervised and mentored 35 bi-lingual and bi-cultural paid employees and volunteers;
Responsible for screening, interviewing and hiring new employees as well as training and orientation of program work assignments and on-going consultation to staff;
Adhered to productivity and quality assurance standards.
Board member, American Baptist Homes of the West (ABHOW).
ABHOW is a non-profit organization providing affordable senior housing and health care in western United States since 1949.
Member, Asian Pacific Association of Resource Network (APARN): members are comprised of staff working at Center for Medicare and Medicaid (CMS), Social Security Administration (SSA), Office of Insurance Commissioner (OIC) and other (ethnic) community based organizations and held yearly community events such as Medicare Pt D enrollment for diverse populations.
Member, Consortium for Health Information and Access (CHIA): members are comprised of (ethnic) community service agencies and government agencies to share, update and access health information and topics to help clients and communities. Members include Health Care Authority (HCA), diverse non profit agencies, Area of Agency on Aging (AAA), major local hospitals and most recently Washington Health Benefits Exchange.
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