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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
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  • single:
Professional Summary

Experienced, bi-lingual and multi-task oriented manager with excellent client and management skills. Action-oriented with strong ability to communicate effectively with diverse communities. Reliable connections with diverse communities in greater Seattle and Tacoma areas

Program Manager with 15+ years experience. Areas of expertise include extensive experience in Medicare and Medicaid and other aspects of social services, for both English and non-English speaking communities.

Core Qualifications
  • Community outreach expert
  • Bi-lingual
  • Able to manage client crises
  • Able to work independently and as a member of a team
  • Connections and experience with diverse populations
  • Excellent interpersonal skills
  • Program development
  • Attentive listener
Experience
Program Manager, Social Services, 05/1997 - 03/2013
KWA City, STATE,

Managed 5 different programs and program staff;

Developed relationships with community referral sources related to programs and participated in annual events;

Documented all services and collect required data for evaluation;

Effectively managed work in a diverse work environment serving multi-cultural community, worked collaboratively CMS, SSA, OIC, USCIS and other (ethnic) community based organizations to assist 5 different ethnic populations;

Assurance of contract compliance and achievement of contract objectives:

  • Preparation of contract reports and related correspondence;
  • Development and monitoring of program budget;
  • Preparation for program audits and reports;

Established linkages with community providers for provision of all necessary services;

Maintained utmost confidentiality of all clients' information and records in accordance with federal, state and county requirements;

Provided program information to the public by preparing and presenting press releases, interviews and conducting media campaigns;

Referred clients to other support services as needed such as medical, housing, social services, employment services and legal;

Attended and participated in stakeholders meeting, community meetings and groups related to programs and increased client participation number by over 50%;

Maintained a problem-solving, solution-oriented attitude in all aspects of work and trained program staff to do the same which resulted in trust between clients and staff and increase of clientèeles;

Managed, trained, supervised and mentored 35 bi-lingual and bi-cultural paid employees and volunteers;

Responsible for screening, interviewing and hiring new employees as well as training and orientation of program work assignments and on-going consultation to staff;

Adhered to productivity and quality assurance standards.


Education
Bachelor of Arts: Major in German, Minor in Spanish, Expected in
-
Seattle University - Seattle, WA
GPA:
Professional Affiliations

Board member, American Baptist Homes of the West (ABHOW).

ABHOW is a non-profit organization providing affordable senior housing and health care in western United States since 1949.


Member, Asian Pacific Association of Resource Network (APARN): members are comprised of staff working at Center for Medicare and Medicaid (CMS), Social Security Administration (SSA), Office of Insurance Commissioner (OIC) and other (ethnic) community based organizations and held yearly community events such as Medicare Pt D enrollment for diverse populations.


Member, Consortium for Health Information and Access (CHIA): members are comprised of (ethnic) community service agencies and government agencies to share, update and access health information and topics to help clients and communities. Members include Health Care Authority (HCA), diverse non profit agencies, Area of Agency on Aging (AAA), major local hospitals and most recently Washington Health Benefits Exchange.

Additional Information

Certifications


  • Certified Medical Interpreter - DSHS March 2010
  • Master Trainer Chronic Disease Self Management Program Stanford University Patient Education Research Center June 2010
  • Bridging the Gap Medical Interpreter Training - The Cross Cultural Health Care Program June 2008
  • Certified Social Services Interpreter - DSHS Office of Language and Interpreter Services May 1997

Volunteer Work

  • AWANA Commander 2012 to present
  • Korean Language School Principal 2007 to 2009
  • AWANA leader 2002 to 2006. Taught Junior High School children bible verses.
  • Board member of First Learning Tree Day Care Center 2001 to 2008.
  • Korean Language teacher at Tacoma First Baptist Church 1991 to 2006. Taught 2nd generation Junior High School children the language, history and culture of Korea.

Awards

  • Certificate of Appreciation by City of Federal Way April 2010
  • Community Service Award by KWA Board of Directors - 2007
  • Appreciation Award by Korean American Senior Association of Tacoma - 2004
  • Appreciation Award by Korean American Senior Association of Tacoma - 1998

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Resume Overview

School Attended

  • Seattle University

Job Titles Held:

  • Program Manager, Social Services

Degrees

  • Bachelor of Arts

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