Proficient program management professional with extensive business experience. Dedicated to continuous process improvements and program success.
Team building expertise
11/2013 to Current
Program Management Analyst AssociateSAIC - Panama City Beach, FL
Assumed role as the Remote Minehunting System In-Service Engineering Agent (RMS ISEA) document and Objective Quality Evident (OQE) Configuration Manager (CM) in the CMPRO tool and support the project in catching up development testing (DT) data in CMPRO.
Gathered and recorded given OQE records and placed in CMPRO.
Provided customers with up to date information on all document revisions and redlines that flow through the project as well as assist with any changes/updates that are necessary to maintain proper technical execution.
Provided support for Proposed Change Directive (PCD) workflow to for ISEA procedure changes that will affect the upcoming IETM revision.
Ensured all steps of the workflow are carefully routed to the appropriate Lead and that every detail of necessary change is captured, documented, and submitted.
Created and managed Peculiar Support Equipment (PSE) Engineering Change Directive (ECP) Project Schedule to assist team in tracking and maintaining accurate timeline for major changes.
Provided assistance to the Mission Package Integration Lab (MPIL) as Scheduler.
Assisted customers in the generation of all MPIL SA assignments and lab verification schedules, prepare and update lab room requests and/or modifications as requested; assisted with billing cycles for MPIL usage; worked with customers by creating innovative solutions to meet customer challenges as needed; and applied analytical thinking to meet customer requirements and exceed their expectations.
Foretasted needs and adjusted future plans.
Analyzed program data to assist in strategic decision-making.
Created critical Navy presentations for high-level meetings.
Oversaw numerousdirect reports.
Executed quality assurance programs.
Traveled to various Naval Bases to assist team members in capturing data necessary to achieve successful testing event.
Served as the critical administrative link on a team comprised of Navy Project Managers, Navy engineers, and SAIC support team members.
12/2012 to 12/2013
Research AnalystFlorida State University/Florida Center for Reading Research - Panama City, FL
Used statistics, learning systems, and child language development including metalinguistic awareness and dialect awareness to assist development in comprehension and reading skill in student's age prekindergarten through fourth grade.
Disseminated information about research-based practices related to literacy instruction and assessment for children in pre-school through 12th grade.
Conducted applied research that has an immediate impact on policy and practices related to literacy instruction in Florida.
Provided technical assistance to Florida's schools and to the State Department of Education for the improvement of literacy outcomes in students from pre-K through 12th grade.
08/2012 to 12/2012
Office Receptionist/Medical AssistantGulf Coast Dermatology/Aqua Medical Spa - Panama City, FL
Scheduled physician and spa patients while implementing proper procedures.
Educated patients on services.
Executed standard telephone procedure using appropriate customer service etiquette.
Confirmed patient's appointments.
Verified patient information by interviewing patient; recording medical history; confirming purpose of visit.
Saved physician's time by helping with office procedures such as laser surgeries and injections.
Secured patient information and maintaining patient confidence by completing and safeguarding medical records; completing procedure coding; keeping patient information confidential.
Counseled patients by transmitting physician's orders and questions about procedures.
Scheduled procedures by making arrangements with the physicians and physician assistants; verifying times with patients; preparing charts, pre-admission and consent forms.
Served and protected the dermatologist practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
B.S: Public PolicyFlorida State University for Social SciencePublic Policy
Associate: ArtsGulf Coast State CollegeArts
National American University CMII Basics Certification
Defense Acquisition University Fundamentals of Systems Acquisition Management ACQ101 Section 306
Emergency Management Institute FEMA Introduction to Incident Command System IS-00100.b
Emergency Management Institute FEMA Fundamentals of Emergency Management IS-00230.d
Office Fundraising Coordinator
Excellent communicator with a talent for anticipating customers needs. Highly organized, and excels in multi-tasking. Conscientious and able to work well independently or with a team.
Microsoft Office; Microsoft Word, Microsoft Excel, Microsoft Power
Point, Microsoft SharePoint, Microsoft Outlook, Microsoft Project, Microsoft