Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Versatile bilingual Case Manager with expertise in the correctional, medical, social and mental health department. Bringing in strong written and verbal communication skills and proficiency in recordkeeping and report writing. Talented at structuring various kinds of treatment plans for our clients, to ensure the quality of care is conducted through assessments, planning, interventions, and evaluations. Highly organized in handling administrative tasks as well as, managing multiple priorities at once with a positive attitude in a fast-paced work environment.

  • Fluent in English and Spanish
  • Proficient computer skills
  • Outlook, MS Word, PowerPoint, Excel
  • Notetaking, documentation and data entry
  • Community liaison; client advocacy
  • Report writing, service monitoring and evaluation
  • Leadership, group facilitation, presentation, and organizational skills
Work History
10/2021 to Current
Consumer Services Coordinator Beyondsoft Group , ,
  • Provide on going case management services to adult clients diagnosed with developmental disabilities and clinical disorders in accordance with The Lanterman Act, Department of Developmental Services, and agency policy.
  • Assess client need, develop goals, problem solve, and monitor progress using concrete and abstract information.
  • Write up comprehensive person-centered service plan reports with a focus on goals, support, advocacy, successes, and barriers.
  • Authorize and terminate the purchase of services for clients with agency contracted vendors in accordance with their identified goals and agency policy.
  • Conduct in-home visits with clients, families, group homes or other care facilities to ensure that the client is living in a safe, healthy environment and assess if the funded services are/ aren't being used in the correct/most appropriate manner.
12/2019 to 10/2021
Program Coordinator Southern Glazer's Wine And Spirits, Llc , ,
  • Train newly hired Case Managers and oversee their work for quality assurance and thoroughness.
  • Responsible in developing and creating new policies and procedures for new Case Management protocols.
  • Gathered and organized printed materials required for program participation.
  • Assisted with community resources for healthcare and mental health.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
02/2019 to 12/2019
Probation Case Manager Francisan Health , ,
  • Responsible to install/monitor gps devices, drug and alcohol breathalyzer and/or administer drug and alcohol urine tests for probationers who were mandated by the court.
  • Mandated to write reports to the court when Probationer failed to comply with his/her probational terms
  • Provided equipment troubleshooting and notification investigation when probational terms appeared to be violated
  • Work under pressure to receive new clients in between scheduled appointments and responsible for expediting same-day reports before deadline
12/2012 to 03/2019
Server IHOP , ,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
09/2018 to 02/2019
Behavioral Technician BEHAVIORAL LEARNING CENTER , ,
  • Provided 1:1 in-home therapy sessions for children with autism by teaching, modeling, and coaching using the Principles of ABA, to help increase their language and communication skills, social skills, appropriate play skills, cooperation skills, and daily living skills.
  • Coordinated with Program Supervisor to develop and revise ABA supported targeted plans to meet the needs of each child.
  • Educated family on effective strategies and techniques to involve them in their child's progress.
  • Collected and graphed data as well as detailed notes on each child's progress and difficulties during each session.
Expected in 2018
Bachelor of Arts: Criminal Justice, Psychology
Extracurricular Activity: Facilitator for Alternative to Violence Project
Expected in 2013
Associate of Arts: Criminal Justice

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Resume Overview

School Attended


Job Titles Held:

  • Consumer Services Coordinator
  • Program Coordinator
  • Probation Case Manager
  • Server
  • Behavioral Technician


  • Bachelor of Arts
  • Associate of Arts

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