Service-oriented Program Coordinator talented at structuring healthcare treatment plans to ensure quality of patient care through assessments, planning, interventions, and evaluations. Passionate about patient advocacy and can perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative patients. Quickly to build trust and rapport with patients and create a safe welcoming environment.
Microsoft Office and related applications
Fluent in Spanish
Program Coordinator/ Case Manager12/2019 to Current TARZANA TREATMENT CENTERS – Lancaster, CA
Collaborate with health care team and maintain all records and documentation needed for program compliance and accountability in accordance with the Health Homes Program standards and funding source requirements
•Required to bill a minimum of 100 hours per month into the Caminar system
•Conduct case management services to include intake and assessment, clinician treatment plan implementation, sub-specialty referrals to homeless, medical and social service providers, monitoring and follow-up.
Coordinate and conduct case conferences with Senior Supervisor and peers to assist in problem solving related to clients and to ensure that professional guidance and high-quality case management services are being provided.
Work well under pressure while capable of handling multiple projects concurrently
•Train newly hired Case Managers and oversee their work for quality and thoroughness
•In charge of developing and creating new policies and procedures for new Case Management protocols.
Case Manager02/2019 to 12/2019 CORRECTIVE SOLUTIONS – Lancaster, CA
Experience with a diverse/vulnerable population, demonstrate and respond to all clients in a calm professional manner.
Obtain client information by asking relevant questions; deal firmly and courteously with the clients in order to follow court mandated orders
•Complete all written documentation in a timely manner as required by policy or as assigned by supervisor, such as escape letters and termination letters, walking of warrants, transfers orders/complaints, notice of charges to the courts
•Customize case management; complete weekly/bi-weekly face to face meetings, follow-up communication, administer drug and alcohol tests
•Perform detailed and accurate clerical type duties while experiencing frequent interruption
•Answering telephone calls for inquiries about referral programs and facilities that were ordered by the court
•Work under pressure to receive new clients in between scheduled appointments and responsible for expediting same-day reports before deadline
•Analyze situations quickly and objectively; determine proper course of action case by case, within scope of assigned responsibility.
Server12/2012 to 03/2019 IHOP – Palmdale, CA
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Behavioral Technician09/2018 to 02/2019 BEHAVIORAL LEARNING CENTER – Palmdale, CA
Worked with clients of all ages; improving functional skills, promoted emotional health and physical wellbeing, increased independence, and facilitated full community participation.
Home Based Specialized Treatment Worker for children with various mental and physical disabilities to include ABA
•Provide one to one intervention and create treatment plans for children ages 2 and up, utilizing the Principles of ABA in a Discrete Trial Training session or Adaptive Skills Training in the home, school or community.
Handle a heavy workload of writing detailed reports for every client's case at the end of each session to supervisors and program managers.
Progress reporting based upon the client's goal, and accurately recorded data on the child's progress through charting and graphing
•Communicate confidentially and professionally with consultants, therapists and parents, as well as kept the clients motivated to learn.
Demonstrate the importance of prioritizing targets/goals depending on the client's progress.
Ability to make the decision to decide when the target has been mastered and move on to the next target in an effective time management window.
Bachelor of Arts: Criminal Justice, Psychology2018CALIFORNIA STATE UNIVERSITY BAKERSFIELD-
CAExtracurricular Activity: Facilitator for Alternative to Violence Project
Associate of Arts: Criminal Justice2013ANTELOPE VALLEY COLLEGE-
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Companies Worked For:
TARZANA TREATMENT CENTERS
BEHAVIORAL LEARNING CENTER
CALIFORNIA STATE UNIVERSITY BAKERSFIELD
ANTELOPE VALLEY COLLEGE
Job Titles Held:
Program Coordinator/ Case Manager
Bachelor of Arts : Criminal Justice, Psychology 2018 Associate of Arts : Criminal Justice 2013
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