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program administrator resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Proficient in successful approaches for overseeing operations and assessing programs. Areas of expertise include implementation and leadership of clinical and quality improvement programs, operational leadership and business development in both clinical and managed care environments. Effective and creative problem-solver with ability to work under considerable pressure. Provides excellent customer experience through direct interactions and increasing revenue by continually seeking solutions that impact profitability. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Presentation Skills
  • Business Plan Development
  • Production Staff Coordination
  • Performance Quality Assurance
  • Statistical Principles
  • Visual Modeling
  • Problem Solving
  • Conflict Management
  • Provider and Nursing Group Performance
  • Process Improvement Execution
  • Marketing
  • Analytical Interpretation
Education
University of Phoenix Tempe, AZ Expected in MBA : Business Administration - GPA :
University of Phoenix Tempe, AZ Expected in Bachelor of Science : Health Administration - GPA :
Work History
Alchemy Systems - Program Administrator
Lima, OH, 03/2017 - 11/2021

Provided leadership, direction and administration of operations to ensure accomplishment of clinic and organizational objectives. Directed, supervised and coordinated the overall operation of the largest Supportive & Palliative Care clinic and staff in the Enterprise.

  • Direct oversight of market metrics, Customer Service, employee staffing and patient retention from 20+ employed clinics and 11 major contracted Physician Groups
  • Oversight/supervised three Enterprise-level Trainers and served as consultant to Sr. Director and Greater TX Medical Director; mentored and guided Enterprise-wide direction for Nurses and Providers contributing to WellMed's FIVE-STAR Quality Ratings
  • Hand-selected to serve two geographically separated Supportive & Palliative Care Programs x3 months; oversaw staffing, productivity, evaluation and management of clinic operations, participated in implementation of short and long range strategic planning and restored the off-target market to exceeding their annual patient evaluation goal
United States Air Force - Associate Director, Provision of Nursing
City, STATE, 08/2015 - 12/2016

Served as consultant to 3 branches on utilization of 13K nursing & surgical assets. Oversaw Inpatient and Outpatient business plan operations for 2.6M beneficiaries at 76 hospitals with a $5.9B budget. Senior Subject Matter Expert and authoritative source for the AF Surgeon General's Patient Centered Medical Home initiatives supporting 402 teams. Clinical care standardization advisor & trainer.

  • Directed, coordinated, and consulted outpatient clinic programs for 402 global Patient Centered Medical Home Clinics: Peer Review Program, Clinical Support Staff Protocols, Staff Utilization, Standards/Regulations Compliance, Quality Improvement Initiatives
  • Co-led inpatient and outpatient Nursing marketing strategies with Headquarters Nursing Director; advertised certification programs, clinical success stories, policy updates, public relations, and reference materials
  • Broadened peer review program; established bi-weekly group interviews to collect common areas of focus, generated 370 question database from 35 executives in year-long initiative earning “Best Practice” status
United States Air Force - Vice-President, Inpatient and Outpatient Services
City, STATE, 08/2012 - 08/2015

Advised President on effective & strategic management; guided 11 departments valued at $3.6M. Directed daily operations for outpatient and inpatient departments & executed healthcare delivery for 11K beneficiaries. Oversaw upgrade training of 4 career fields; guided career enhancement, utilization, scope of practice and welfare & development of 100 personnel. Provided 500 surgeries and 200 deliveries a year.

  • Verified and reconciled daily chart audits and pediatric point-of-care testing, supported “best practice” initiatives and directly contributed to the #2 HEDIS rating
  • Collaborated with Medical Directors and Hospital President to establish quarterly/annual budgets, business process improvements, and served as liaison for STARS-like activities for 11 departments
  • Oversaw Secure Messaging Communication launch, 42% enrollment in 6 months, #1 of 9 regional hospitals with 11K beneficiaries who achieved targeted patient communication outcomes
United States Air Force - Senior Personnel Manager
City, STATE, 05/2010 - 08/2012

Primary authority, accountability for leading, mentoring and developing 188 personnel. Teamed w/Chief Nurse on matters regarding health, morale, development, implementation and scope of practice. Developed strategic goals & objectives; facilitated personal & professional growth for 500 nursing staff. Supported 111K beneficiaries, 2.1M patient encounters, 5K admissions & $135M budget.

  • Facilitated staff onboarding, professional development, customer satisfaction improvement, and maintained leading reputation for service for 188 staff personnel
  • Monitored employee and team performance, ensured effective staff utilization, recognition programs, and clinic financial models; findings and corrective actions reported to Medical Directors, Executive Staff and CEO
  • Coordinated with administrative and medical staff to ensure compliance with standards and regulations of the clinics

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Program Administrator
  • Associate Director, Provision of Nursing
  • Vice-President, Inpatient and Outpatient Services
  • Senior Personnel Manager

Degrees

  • MBA
  • Bachelor of Science

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