program administrator resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
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single:
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Professional Summary
I am a Program Administrator who is truly passionate about working with youths that have a multiplicity of diagnoses and obstacles during the course of life.Truly, I am a great listener, patient, sensitive without judgment, understanding , dedicated, relentless, and believe one my best qualities is safety and convincing youth/s " Support today. Success tomorrow "
Experience
Program Administrator, 06/2000 - Current Merakey – Mckeesport, PA,
In conjunction with Human Resources, select, interview and hire direct care workers for the unit.
Provide specific program-related orientation for new employees.
2.
With Assistant House Managers and Shift Leaders, monitor progress of staff through performance evaluations.
Assist staff in developing improvement plans and ensure training compliance.
3.
Utilize disciplinary actions in accordance with Agency policy ensuring proper investigations and processes are adhered to.
4.
Oversee staff time and attendance.
Work closely with the RTC Scheduling Coordinator to ensure proper staff ratios within budgetary constraints.
II.
Program Delivery 1.
Demonstrate the use of all TCI and other safety measures; modeling and assisting staff and youth.
2.
Ensure daily needs of youth are being met (food, clothing, allowance, etc.).
Inspect the cottage regularly for safety, health hazards and cleanliness.
3.
Ensure supervision of activities of daily living.
4.In conjunction with Therapeutic Services, Recreation, Clinical and other providers, initiate, support and ensure residents are in planned and/or spontaneous recreation, psycho-educational or other therapeutic/clinical activities.
5.
Implement the Positive Behavioral Interventions and Support system; assisting staff in recognizing appropriate behaviors and framing corrections in a positive way.
6.Access necessary resources, transportation, monies and equipment as required to implement program components.
III.
Professional Practice 1.Assume expected role on treatment team; facilitating individual treatment plans as appropriate.
2.Maintain collaborative relationships with inter-disciplinary team members, other staff, parents, and non-agency personnel.
3.
Communicate regularly with others, both orally and in writing.
This includes providing any necessary reports to be used for child conferences or evaluations.
4.
Become knowledgeable of all RTC policies and procedures; modeling, training and actively supervising the use of each.
5.Ensure all necessary documentation is completed by established deadlines.
This includes the direct reporting or insurance that others have provided appropriate written documentation of incidents within the expected timeframes.
6.Show organizational commitment which includes understanding and actively supporting the mission, policies and procedures protecting the integrity of the Agency.
SUPERVISORY RESPONSBILITIES This person is responsible for the overall direction, planning, coordination, and evaluation of staff in this unit.
This includes the direct report of the Assistant House Managers / Shift Leaders in each cottage within the prescribed Unit.
Duties may involve (but is not limited to): hiring, evaluating, training, assigning and directing work, rewarding, disciplining and addressing staff related complaints or problems.
Administrator on duty, 09/2005 - 06/2007 Childhelp – Seymour, TN,
Monitoring on and off grounds resident locations; maintaining communication with cottage staff; assist with monitoring staff and resident locations.
Obtaining census information on each shift and recording in the Communication log.
Following the OOP/AWOL policy; ensuring missing person protocol and internal/external communications as delineated.
Following overstayed home visit protocol; notifying family members and relevant staff of the child's location/situation.
Monitoring and verifying staff sign in/out process.
Ensuring adequate staffing throughout the cottages; channeling staff where needed on their respective shifts or utilizing the per-diem lists to call for additional support.
Responding to crisis situations providing leadership and direction to staff.
Reporting all critical events or reportable incidents (as defined by policy) to the Program and Assistant Residential Director(s).
Responsible for weekend 24-hr reporting to OCFS.
Answering telephones and following through on requests/issues with accurate record keeping (log books).
Responding to neighborhood and community calls/concerns as needed.
Prioritizing scheduled appointments and immediate needs for transportation of youth.
Coordinating with Medical and Education Departments to arrange for drivers and vehicles in order to ensure program needs are being met.
Utilizing proper vehicle logs to provide oversight.
House Manager, 05/2002 - 07/2005 Danville Services Of Oregon Llc – Draper, UT,
The House Manager is responsible for the overall direction, coordination and evaluation of this unit, and must carry out supervisory responsibilities in accordance with the Agency's policies.
Provide administrative and programmatic leadership for the cottage.
Responsible for promoting, evaluating all employees assigned to their house.
Maintain house budget.
Responsibilities include interviewing, hiring, training employees; planning assigning and directing work; appraising performance; rewarding and disciplinary employees; addressing complaints and resolving problems.
To ensure safety and development to their emotional, physical and social growth.
provided eye ball supervision to ensure ongoing safety for a desired out come.
verbally prompted person/s supported to inform them of expectation/s.
communicated throughout our unit and collaborative worked with other line staffing to be within agency/ state guidelines.
Program Administrator House Manager, 05/1993 - 07/2000 Any Time Home Care Home Health Aide – City, STATE,
Accomplishments Received perfect attendance award in 1991 Promoted to Shift Leader after 4months of employment Promoted to House Manager after 10 months of employment Was on the " deans list" 2005 Became a Therapeutic Crisis Intervention trainer ( TCI ) in 2007 Received certificate in 2013 for " Life Skills Toolbox " by New York State Office of Children and Family Services Bureau of Training and Adolescent Service Resource Network ( ASRN ) To highlight, food shopping, laundry, hygiene care ,accompany patient on Dr.
appointments and forward information to visiting nurse to ensure health, wellness and safety.
Education
Bachelor of Arts: Psychology, Expected in 2007 - The College of New Rochelle - , GPA: Status -
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