Install, configure, troubleshoot and repair PC's, printers, cellphones both Android and Apple
Microsoft 2003- 2013
Microsoft Office Suite
Install, configure and troubleshoot
Meditech, LMR, Logician, Mass Revs,
NEHEN, Emdeon, Encase, FTK, Sharepoint
Technical Support/Customer Service
Configure Windows XP, Server 2008 and Linux with security emphasis
Analyze Networks for security risks
Configure/Secure VPNs and Firewalls
Utilize hacking tools to monitor, discover, correct security risks
Implement security plans for e-commerce services
Design network specifications using legislative and infrastructure concerns
Administer user/group accounts using remote authentication techniques
Analyze document system intrusions on server or client PCs
Strong interpersonal skills
High level customer service
Strong analytical and problem solving skills
Highly ethical and motivated to excel
Strong verbal communication
Strong verbal communication
Risk management processes and analysis
Professional Support Engineer, 10/2015 to 02/2017 Vodavi Technologies – Plymouth, MA
Provided end user support First response to ticket system Assisted in hardware and software roll-outs Monitored the health of servers and workstations Performed weekly, monthly, and quarterly maintenance tasks on client systems Troubleshot printer, scanner, and fax machine issues Project implementation for Northern Territory Clients Setup and inventory of new client locations Level 2 &3 support Diagnosed issues and mitigate the issue in a timely manner Provided network Documentation Worked closely with technical team to meet goals and timeliness Performed tasks requested by territory manager.
Team Lead VoIP Phone Deployment Technician, 06/2013 to 04/2015 Lighthouse Placement Services/ The Ergonomics Group – Charlestown, MA
Worked closely with PM and Engineers Provided Supervision for the team during installs, day one support, and data collection Provided training classes to end-users prior to receiving equipment Utilized floor plans Lead tech support of the largest VoIP installation in the Northeast.
Data collection at each site to collect site information used at each install Deploying phones to end-user desks for each scheduled site deployment Responsible for following standard phone deployment processes Performed on-site installation/removal of equipment Consistently produced a high quality install per quantity project metrics and standards Assisted with trouble tickets to repair any CISCO phone issues.
IT Coordinator, 04/2013 to 06/2013 Intercontinental Hotels Group – Boston, MA
Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional assistance and support Set up and organized workstation with designated supplies, forms, and resource materials Conducted periodic tests and inspections to ensure all departments were complying with required procedures Identified training needs and recommend actions Assisted in the monitoring of all related hotel systems and ensured proper operation and condition.
Financial Assistant Associate, 02/2009 to 09/2012 Beth Israel Deaconess Medical Center – Boston, MA
Review demographic and insurance data for admitted patients.
Secure signatures for applicable insurance payments.
Focal point for case managers and social services agencies.
Ensure patients understand their insurance status.
Physician Practice Coordinator, 08/2007 to 03/2008 Spherion Staffing/Tufts Medical Center – Boston, MA
Maintained clinical schedules Made patient appointments and referrals Processed insurance referrals Managed clinician billing Served as receptionist, answered telephones.
Patient Service Coordinator III, 08/2005 to 04/2007 Massachusetts General Hospital – Boston, MA
Coordinated all aspects of outpatient scheduling.
Managed clinical billing.
Maintained patient referral tracker database.
Registration Coordinator, 08/2002 to 08/2005 Newton-Wellesley Hospital – Newton, MA
Initiated and processed patient information.
Entered patient data into Meditech, Virtual Gateway and NEHEN databases.
A+, Adobe Photoshop, Apple, billing, CCNA, CISCO, Strong interpersonal skills, Hardware, Network Systems, client, Clients, Customer Service, data collection, databases, database, Documentation, e-commerce, fax machine, Firewalls, floor plans, forms, Gateway, GUI, insurance, inventory, LAN, Linux, materials, Meditech, excel, Microsoft Office Suite, Sharepoint, Windows 2000, Windows XP, Network Administration II, Network, Networking, Networks, Operating Systems, PC's, printer, printers, problem solving skills, processes, Protocols, quality, receiving, receptionist, scanner, scheduling, servers, social services, Supervision, TCP/IP, user support, tech support, Technical Support, telephones, phones, phone, troubleshoot, Vista, VoIP, WAN, Windows Server
Associate: ITT Technical Institute -
Applied Science Degree: Computer Forensics, June 2012 Computer Forensics
Certificate of Completion Network Administration II ( CompTia A+ and CCNA program): Network Technology Academy Institute - Malden, MA
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Companies Worked For:
Lighthouse Placement Services/ The Ergonomics Group
Intercontinental Hotels Group
Beth Israel Deaconess Medical Center
Spherion Staffing/Tufts Medical Center
Massachusetts General Hospital
ITT Technical Institute
Network Technology Academy Institute
Job Titles Held:
Professional Support Engineer
Team Lead VoIP Phone Deployment Technician
Financial Assistant Associate
Physician Practice Coordinator
Patient Service Coordinator III
Associate : Applied Science Degree : Computer Forensics , June 2012 Certificate of Completion Network Administration II ( CompTia A+ and CCNA program) :
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