professional standards coordinator resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skills
Accurate recordkeeping
Ongoing client support
MS Office expertise
CRM and office management software
Data entry
Scheduling and calendar management
Accounts payable and receivable
Report writing
People skills
Communication
Planning
Customer service
Excel
Training
Outreach
Slack
Google Suite
Project coordination
Salesforce
Lead generation
SaaS
B2B and B2C sales
Client account management
Negotiation Tactics
Prospecting skills
Sales development
Experience
to Professional Standards CoordinatorVista Equity Partners | NC, State,
Served as primary contact on all of the following matters related to the professional standards process
as required by NAR’s Core Standards
Processed all requests for arbitration, mediation, ethics citation and /or ethics complaints in a timely
manner
Processed all requests for ombudsman assistance in a timely manner
Offered impartial guidance on the professional standards complaint and arbitration process to
consumers, members and others
Accurately and in a timely manner prepared association, incoming multi-board and inter-board cases
for grievance committee review on a monthly basis
Consistently maintained organized files for active and archived cases and inquiries
Gathered hearing panels, scheduled, attended, and facilitated hearings to provide administrative
support and guidance to hearing panels
Gathered and maintained professional standards statistics for internal and external dissemination
Serve as staff liaison to the Grievance and Professional Standards Committees
Lead scheduling and promotion of member and committee trainings
Lead professional standards related trainings for membership.
11/2019 to 03/2021Sales Development RepresentativeExpel | City, STATE,
Generated 250-300 qualified prospective leads in order to build up our sales departments' pipeline
per month
Exceeded consistently daily, weekly, and monthly metrics working to be a consistent top performer
in my company
Provided exceptional customer experience via inbound, outbound, and lead transfer calls
Created and deliver qualified opportunities to Account Executives
Partnered with company managers to plan sales strategy
Utilized Salesforce, Outreach, Zoominfo and LinkedIn to implement prospecting strategies
Maintained an average of 105% of quota over the 2020 FY.
02/2019 to 11/2019Manager of Operations SupportTEKSYSTEMS | City, STATE,
Lead and planned billing operations of a $20M aging
Provide staff direction in analyzing and resolving escalated operational problems
Created quarterly financial goals to be achieved by the Global Services department
Tracked and monitored team's daily workload to ensure client and operations expectations are met
Created and delivered weekly reporting to Senior management for status updates on all accounts in
the South East region
Established work flows, practices and standards to ensure that ongoing support is provided for
operations
Supported leadership with development of internal training workshops to build a high performance
team
Applied leadership skills to motivate and develop associates to ensure their career growth
Strong utilization of Microsoft Office, O365 and PeopleSoft.
12/2016 to 02/2019Senior Business Operations AssociateTEKSYSTEMS | City, STATE,
Optimized business processes through timely and accurate invoicing to maintain an annual 4 million
dollar + aging
Built and implemented various process improvements to ensure the increase of productivity and
profitability in Global Services
Created deliverables in response to client requests and agreements
Acted as a support liaison for field offices and Operational Support Group
Preformed PO tracking, auditing, and account resolution by working with client to resolve outstanding
issues
Maintained strong internal and external relationships with an open line of communication to promote
a positive workplace
Provided constructive feedback to encourage motivation of individual growth and development
Reconciled over $200K of outstanding revenue spanning over a three-year period in six months
Hosted the Global Services New Start meetings and mentored new hires.
04/2016 to 12/2016Courts CoordinatorMID, SHORE COMMUNITY MEDIATION CENTER | City, STATE, NAR’s
Coordinated the operations of cases referred to our center for mediation by the courts of Talbot,
Caroline, and Dorchester County
Mediated District Court cases including landlord/tenant, small claims, and various type of debt
collections
Mediated Circuit Court cases including custody/visitation, divorce, and other cases involving family
matters
Delivered corresponding binding client agreements to be presented to the courts for approval
Maintained communications and preserved the relationship between our center, the courts, and the
community
Provided general administrative support
Assisted in volunteer management and coordination
Conducted initial In-takes (through referrals, cold calls, court orders) and scheduled clients as well as
mediators
Completed the 45-hour basic inclusive mediation training and continued my apprenticeship to become
a certified mediator.
Education and Training
Expected in 01/2016 to to B.A. | Conflict Analysis and Dispute ResolutionSALISBURY UNIVERSITY, Salisbury, MDGPA:
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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