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Professional Server/Banquet Operations Resume Example

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PROFESSIONAL SERVER/BANQUET OPERATIONS
Summary

Hardworking service-oriented with proven professional relationship-building and time management abilities in fast-paced restaurant/club environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patrons need, attentive to staff mates. Motivational and problem solving abilities.

Skills
  • Food safety understanding
  • Safe food handling
  • High-volume dining
  • Cheerful and energetic
  • Excellent multi-tasker
  • Dependable and reliable
  • High-energy attitude
  • Organized
  • Effective team player
  • Strong communication skills
  • Cash handling accuracy
  • Patience
Experience
Erie Indemnity Co | Erie, PAProfessional Server/Banquet Operations02/2008 - 07/2009
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Placed reservation.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guest members on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to our members.
  • Maximized team performance by training new employees on proper food handling, guest expectations and club protocols.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained indoor and outdoor dining areas.
  • Calculated charges, issued table checks and collected payments from members.
  • Completed thorough and accurate opening and closing duties to facilitate smooth club house operations.
Corry Central Labor Club | Corry, PAAssistant Manager07/2009 - 11/2010
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring all levels.
  • Trained a team to deliver outstanding customer service, boosting member satisfaction.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Conducted job interviews, led employee performance evaluations.
  • Planned and prepared workflow schedules, delegating tasks for events.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and member satisfaction.
  • Completed inventory audits to identify losses and project future demands.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Supervised employee petty cash drawer, documenting all transactions.
  • Utilized industry specific software to calculate payroll for hourly and salaried employees.
  • Supported senior leadership by preparing monthly and quarterly financial statements to ensure accuracies.
  • Assessed accuracy, completeness and integrity of company financial records.
  • Entertainment and Events Coordinator.
  • Gaming Inventory and Distribution.
  • Accounting and Payroll.
Lakeshore Community Service | Warren, PAResidential Manager11/2010 - 07/2011
  • Residential Manager for adults with special needs
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Read and recorded temperature, pulse and respiration.
  • Cleaned houses and living spaces, ran errands and cooked meals for patients daily.
  • Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
  • Coordinated and planned special projects at clients' homes.
  • Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
  • Cleaned and organized patients' living quarters.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming.
  • Educated families and patients on potential plans for [Type] care, including [Type]and [Type] options.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Coordinated [Type] travel arrangements and accommodations on behalf of clients.
  • Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.
  • Checked mail, shopped for groceries and handled bill payments.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Organized personal and professional calendars.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Education and Training
Strong Vincent High School | Erie, PAHigh School Diploma06/2002
National Registry of Food Safety ProfessionalsFood Safety Manager10/2017
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Resume Overview

Companies Worked For:

  • Erie Indemnity Co
  • Corry Central Labor Club
  • Lakeshore Community Service

School Attended

  • Strong Vincent High School
  • National Registry of Food Safety Professionals

Job Titles Held:

  • Professional Server/Banquet Operations
  • Assistant Manager
  • Residential Manager

Degrees

  • High School Diploma
    Food Safety Manager

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