Goal-oriented manager with distinguished experience in Auto/RV industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.
Accomplishments
Created a company-wide, comprehensive training program for all sales team members.
Supervised team of staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 25 sales people.
Skills
Chrysler master certification
Sales Trainer
Finance
Director
Sales
English
Senior management
Information systems
Retail sales
Trainer
Sales processes
Extensive personal network
Accomplished manager
Coaching and mentoring
Insurance product expertise
Asset protection
Flexible & Adaptable
Work History
Professional Sales Specialist, 02/2020 to Current Accor Hotels – Los Angeles, CA,
Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
Promoted Ford Motor Company products and services using upselling and other sales strategies.
Conferred with customers to understand needs and make targeted Vehicle recommendations.
Informed customers of promotions to increase sales productivity and volume.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Identified new targets, developed new business opportunities and presented product lines to customers.
Worked independently with minimal supervision.
Exceptional computer skills
General Sales Manager-Finance Director, 01/2013 to 02/2020 Adventure RV – City, STATE,
Senior management.
Luxury Recreational Vehicle Sales Brought company from #6 in state to #1 for past 5 years running.
Retail sales profit tripled.
Managed sales team and Directed Finance department.
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Maintained extensive knowledge of company products and services.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
Identified and capitalized on community business opportunities with effective networking.
Finance Manager, 03/2011 to 10/2012 Valley Auto Group, Longmont, Co – City, STATE,
Ran industry top tier numbers and penetration.
#1 Nissan/Subaru dealer in state of colorado.
Ability to handle massive deal load.
Proficient with dealer track, Route one and CUDL.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Successfully closed average of 60-70 loans per month.
Reviewed and edited loan agreements to promote efficiency and accuracy.
Developed and maintained relationships with buyers.
Maintained energy and enthusiasm in fast-paced environment.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Finance Manager-Sales Manager-Salesman, 02/2002 to 11/2010 Champion Auto Group, Chrysler Jeep Dodge Mazda Mitsubishi Chevrolet – City, STATE,
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Built relationships with customers and community to establish long-term business growth.
Hired, supervised and coached employees on sales strategies to optimize performance.
Trained new and existing staff members in various financial procedures to prepare for job requirements
Education
Associate of Arts: , Expected in 05/2001 Front Range Community College - Westminster, CO GPA:
Computer information systems. Cisco Networking Solutions.
Additional Information
RVIA HONOR AWARDS.
Distinguished Service Commendation (06/2014 – Present)City of Fort collins police service citizen award
Salesman of the month for 62 straight months.
Number 1 Finance contractor out 16 contractors, 38 consecutive months.
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