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Professional Organizer Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Compassionate Customer Service Representative with advanced organizational and communicative skills. Seeking to inspire and motivate both staff and the community by employing a calm demeanor under high stress situations, actively listening, and resolving the problem at hand, and remaining focused and effective in a remote environment. Experience with diverse populations and collaboration with state government employees.

Skills
  • Reliable and trustworthy
  • Self-motivated
  • Customer Service
  • Communication
  • COVID-19 procedure knowledge
  • State government financial procedure knowledge
  • Caring and compassionate
  • Call Center Operations
  • Inbound and outbound calling
  • Organizational skills
  • Conflict resolution
  • Problem-solving abilities
  • Adaptive and flexible
  • Microsoft Office expertise
  • Accurate and resourceful
Experience
Member Service Supervisor, 08/2016 to 08/2021
Ocean County YMCACity, STATE,
  • Mentored and motivated employees regarding service quality, knowledge, and performance.
  • Coached employees to remain calm and focused under high-pressure situations by providing direction and support.
  • Assisted customers with understanding benefits by providing comprehensive, knowledgeable, and pleasant explanations.
  • Responded to member questions regarding enrollment, claims, benefits, referrals and pre-authorizations.
  • Respond and resolve emergency situations by working with emergency personnel, staff and Senior Management,
  • Added and corrected system information on customer and plan details, payments or other relevant information.
  • Completed investigations of problems and discrepancies to resolve issues quickly and efficiently.
  • Supervised and answered inbound calls from a wide range of members in high volume environment
Accounts Receivable and Billing Clerk, 01/2018 to 08/2021
Ocean County YMCACity, STATE,
  • Worked successfully with diverse group of members and state government employees to activate financial contracts and resolve issues related to childcare billing.
  • Established, enforced, and optimized billing procedures to streamline operations and minimize errors.
  • Maintained confidentiality on all member personal and financial data.
  • Worked with Enterprise System to input, track, and collect payments according to company and state protocols.
  • Worked with state government portals to track financial transactions and updates.
  • Worked closely with Children's Home Society employees to meet deadlines.
  • Communicated with parents their financial status, balance dues, next steps, and contract termination dates.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Investigated and resolved issues to maintain billing accuracy.
Professional Organizer, 06/2009 to Current
Crystal Kleer CleaningCity, STATE,
  • Design and execute plans for custom home and business organizational systems using MS Office applications and 3D design software.
  • Collaborate with clients and staff in the 3D virtual design process.
  • Coach and motivate clients during high stress situations.
  • Resolve family and business conflicts.
  • Setup and maintain employee scheduling and hours through "When I Work" application.
  • Manage project progress and update all parties accordingly using spreadsheets and presentations.
  • Setup payment options tailored to clients' services.
  • Schedule consults and maintain calendars.
  • Organize, track, and anticipate inventory needs.
  • Deep clean and maintain client households.
Education and Training
: , Expected in
Microsoft Power Apps - ,
GPA:

In-training to create custom professional-grade business applications.

: , Expected in
Microsoft Office Suite - ,
GPA:
: , Expected in
William Paterson University - Wayne, NJ
GPA:

09/2009 to 06/2010

: , Expected in
Hanover Park High School - East Hanover, NJ
GPA:

09/2005 to 06/2009

Accomplishments
  • Significantly impacted efficiency and improved operations by implementing highly effective new procedures.
  • Setup and managed remote communication between multiple departments using business software and spreadsheets.
  • Upgraded computer software while keeping overhead costs low by reducing need of IT professionals.
  • Increased inter-department communication by streamlining procedures, maximizing use of previously purchased software and applications, and integration of multiple platforms.
  • Quickly resolved member and employee issues by learning multiple modules and procedures to be main point of contact.
  • Improved project timeline accuracy by tracking data and creating new workflows.
  • Reduced rework costs by learning and utilizing design software.
  • Increased customer satisfaction by designing a virtual experience and increasing communication.
  • Reduced employee costs by preparing detailed guides and coaching on best practices.
  • Reduced management workload by implementing and teaching staff new scheduling software.

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How this resume score could be improved?

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88Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Microsoft Power Apps
  • Microsoft Office Suite
  • William Paterson University
  • Hanover Park High School
Job Titles Held:
  • Member Service Supervisor
  • Accounts Receivable and Billing Clerk
  • Professional Organizer
Degrees
  • Some College (No Degree)