Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Cheerful and upbeat CSR with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Skills
Business development understanding
Project management abilities
Stockroom procedures
High-energy attitude
Technologically savvy
Office equipment proficiency
Sales expertise
Customer relations
Problem-solving abilities
Conflict mediation
Quality control
Retail sales customer service
Store maintenance
Schedule mastery
Product organization
Inventory restocking
Customer relations skills
Payment processing
Project management
Experience
Professional Mover, 07/2020 to Current Penn National Gaming – Pittsburgh, PA,
Secured items in truck by strapping over protective padding.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Operated forklifts and pallet jacks to move, pick up or store products.
Braced, padded and supported shipments to prevent shifting and damage.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
Followed customer instructions about placement of items and special considerations for handling.
Protected items by wrapping in cling film, padded moving blankets and tape.
Planned and followed most direct route to save time and mileage on company trucks.
Walked through customer sites with checklists to verify job completion.
Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Loaded, balanced and secured product to safely transport goods.
Laborer, 11/2018 to 10/2020 Arthur J Gallagher & Co. – South Houston, TX,
Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Assisted distribution of tools, materials and equipment to skilled workers.
Monitored team member work and assisted with accomplishing objectives.
Used picks and shovels to dig, spread and level dirt and gravel.
Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
Maintained baseline safety knowledge to identify areas requiring improvement to meet code.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Communicated with team members to coordinate efficient, safe work and meet job schedules.
Monitored and supported site safety initiatives to protect team members and prevent accidents.
Logged inventory of materials used to maintain workplace access to supplies.
Used organizational skills to meet productivity requirements.
Built temporary structures to hold back slopes or allow skilled workers to reach greater heights and complete job tasks.
Measured, cut and laid out materials based on individual job requirements.
Coordinated communication between equipment operators via two-way radios and hand signals.
Customer Service Representative, 06/2019 to 09/2019 The Waters Senior Living – Saint Paul, MN,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Delivered service and support to each customer, paving way for future business opportunities.
Set up and activated customer accounts to maintain QA satisfaction levels.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Educated customers on special pricing opportunities and company offerings.
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