Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Cheerful and upbeat CSR with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

  • Business development understanding
  • Project management abilities
  • Stockroom procedures
  • High-energy attitude
  • Technologically savvy
  • Office equipment proficiency
  • Sales expertise
  • Customer relations
  • Problem-solving abilities
  • Conflict mediation
  • Quality control
  • Retail sales customer service
  • Store maintenance
  • Schedule mastery
  • Product organization
  • Inventory restocking
  • Customer relations skills
  • Payment processing
  • Project management
Professional Mover, 07/2020 to Current
Penn National GamingPittsburgh, PA,
  • Secured items in truck by strapping over protective padding.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Operated forklifts and pallet jacks to move, pick up or store products.
  • Braced, padded and supported shipments to prevent shifting and damage.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Planned and followed most direct route to save time and mileage on company trucks.
  • Walked through customer sites with checklists to verify job completion.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Loaded, balanced and secured product to safely transport goods.
Laborer, 11/2018 to 10/2020
Arthur J Gallagher & Co.South Houston, TX,
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Monitored team member work and assisted with accomplishing objectives.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
  • Maintained baseline safety knowledge to identify areas requiring improvement to meet code.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Communicated with team members to coordinate efficient, safe work and meet job schedules.
  • Monitored and supported site safety initiatives to protect team members and prevent accidents.
  • Logged inventory of materials used to maintain workplace access to supplies.
  • Used organizational skills to meet productivity requirements.
  • Built temporary structures to hold back slopes or allow skilled workers to reach greater heights and complete job tasks.
  • Measured, cut and laid out materials based on individual job requirements.
  • Coordinated communication between equipment operators via two-way radios and hand signals.
Customer Service Representative, 06/2019 to 09/2019
The Waters Senior LivingSaint Paul, MN,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cook/Server, 12/2018 to 03/2019
ChipotleCity, STATE,
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
Education and Training
GED: , Expected in 11/2011
Masconomet Regional High School - 20 Endicott Rd, Boxford, MA

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Resume Overview

School Attended

  • Masconomet Regional High School

Job Titles Held:

  • Professional Mover
  • Laborer
  • Customer Service Representative
  • Cook/Server


  • GED

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