Professional Hair & Make-Up Artist Resume Example
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PROFESSIONAL HAIR & MAKE-UP ARTIST
Professional Summary
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Skills
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Work History
Feb 2012 - CurrentProfessional Hair & Make-Up Artist50 Floor - Nashville , TN
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure
- Professionally applied makeup to several clients per month for outings, proms, weddings, funerals and other special occasions and events
- Scheduled onsite and offsite makeup appointments for clientele
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Monitored Instagram and Pinterest trends to stay on top of fashions and better serve customer needs
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Recorded notes for future reference, including customer preferences and services delivered
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Suggested treatments and styles to suit customers' appearance and desired look
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
Dec 2008 - Mar 2011Customer Service RepresentativeMfa Oil - Jackson , MO
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in AS-400 to track requests, document problems and record solutions offered.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Processed payments and applied to customer balances.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Used POS system to enter orders, process payments, and issue receipts.
- Maintained customer satisfaction while handling product returns quickly and professionally.
Aug 2008 - Apr 2009Sales AssociateHilton Worldwide - Alexandria , VA
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction while handling shoe returns quickly and professionally.
- Prepared cash deposits with zero discrepancies.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Key Holder within first couple months and made sure store opened and closed at appropriate times to ensure customer satisfaction.
Oct 2007 - Nov 2008Accounts Receivable ClerkJordan & Sons Fire Protection - City , STATE
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Operated multi-line telephone system to independently handle multiple calls each day.
- Provided clerical support to 8 company employees by copying, faxing and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Reviewed time and attendance records to identify billable items.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Entered figures using 10-key calculator to compute data quickly.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Posted high volume of monthly payments, performed research, tracked misapplied payments, prepared monthly reporting and assisted with hiring of new employees.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Responded to inbound inquiries regarding accounts and payments.
- Sent invoices via mail, email or online means.
- Utilized Quickbooks to reconcile accounts, track income and generate invoices.
- Prepared monthly receivable statements.
- Made outbound calls to General Contractors to discuss and resolve account needs.
- Prepared and mailed invoices to General Contractors, processed payments and documented account updates.
Education
Jun 2016CosmetologistPaul Mitchell The School | City
2012Certified Make-Up ArtistCMC Make-Up School | City
Jan 2007High School DiplomaFort Worth Can Academy | City
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Resume Overview
School Attended
- Paul Mitchell The School
- CMC Make-Up School
- Fort Worth Can Academy
Job Titles Held:
- Professional Hair & Make-Up Artist
- Customer Service Representative
- Sales Associate
- Accounts Receivable Clerk
Degrees
- Cosmetologist
Certified Make-Up Artist
High School Diploma
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