Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Skills
Self-motivated professional
Composed and professional demeanor
Customer service professional
Professional telephone etiquette
Professional and mature
Sanitation and safety professional
Fluent in English/Spanish
Cash Handling
Data Entry
Works well under pressure
Work History
Professional Hair & Make-Up Artist, 02/2012 to Current 50 Floor – Nashville, TN,
Provided clients with personalized skincare recommendations to support maintenance of healthy skin
Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone
Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
Conducted consultations to understand client's desired outcome and assessed skin type and face structure
Professionally applied makeup to several clients per month for outings, proms, weddings, funerals and other special occasions and events
Scheduled onsite and offsite makeup appointments for clientele
Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
Monitored Instagram and Pinterest trends to stay on top of fashions and better serve customer needs
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
Educated clients about products and self-maintenance for healthy hair based on needs and preferences
Recorded notes for future reference, including customer preferences and services delivered
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
Suggested treatments and styles to suit customers' appearance and desired look
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
Customer Service Representative, 12/2008 to 03/2011 Mfa Oil – Jackson, MO,
Provided primary customer support to internal and external customers in fast-paced environment.
Answered customer telephone calls promptly to avoid on-hold wait times.
Entered customer interaction details in AS-400 to track requests, document problems and record solutions offered.
Responded to customer requests for products, services and company information.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Communicated with vendors regarding back order availability, future inventory and special orders.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Processed payments and applied to customer balances.
Reviewed customer files on regular basis to make sure receivables were in sound condition.
Used POS system to enter orders, process payments, and issue receipts.
Maintained customer satisfaction while handling product returns quickly and professionally.
Sales Associate, 08/2008 to 04/2009 Hilton Worldwide – Alexandria, VA,
Maintained organized, presentable merchandise to drive continuous sales.
Maintained records related to sales, returns and inventory availability.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained customer satisfaction while handling shoe returns quickly and professionally.
Prepared cash deposits with zero discrepancies.
Prepared merchandise for sales floor by pricing or tagging.
Educated customers on promotions to enhance sales.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Processed product returns and assisted customers with other selections.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Key Holder within first couple months and made sure store opened and closed at appropriate times to ensure customer satisfaction.
Accounts Receivable Clerk, 10/2007 to 11/2008 Jordan & Sons Fire Protection – City, STATE,
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Operated multi-line telephone system to independently handle multiple calls each day.
Provided clerical support to 8 company employees by copying, faxing and filing documents.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Reviewed time and attendance records to identify billable items.
Organized budget documentation and tracked expenses to maintain tight business controls.
Entered figures using 10-key calculator to compute data quickly.
Assessed data and information to verify entry, calculation and billing code accuracy.
Posted high volume of monthly payments, performed research, tracked misapplied payments, prepared monthly reporting and assisted with hiring of new employees.
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Responded to inbound inquiries regarding accounts and payments.
Sent invoices via mail, email or online means.
Utilized Quickbooks to reconcile accounts, track income and generate invoices.
Prepared monthly receivable statements.
Made outbound calls to General Contractors to discuss and resolve account needs.
Prepared and mailed invoices to General Contractors, processed payments and documented account updates.
Education
Cosmetologist: , Expected in 06/2016 Paul Mitchell The School - Arlington, Tx, GPA:
: Certified Make-Up Artist, Expected in 2012 CMC Make-Up School - Dallas, Texas, GPA:
High School Diploma: , Expected in 01/2007 Fort Worth Can Academy - River Oaks, Texas, GPA:
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