Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

  • Self-motivated professional
  • Composed and professional demeanor
  • Customer service professional
  • Professional telephone etiquette
  • Professional and mature
  • Sanitation and safety professional
  • Fluent in English/Spanish
  • Cash Handling
  • Data Entry
  • Works well under pressure
Work History
Professional Hair & Make-Up Artist, 02/2012 to Current
50 FloorNashville, TN,
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure
  • Professionally applied makeup to several clients per month for outings, proms, weddings, funerals and other special occasions and events
  • Scheduled onsite and offsite makeup appointments for clientele
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Monitored Instagram and Pinterest trends to stay on top of fashions and better serve customer needs
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Recorded notes for future reference, including customer preferences and services delivered
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
  • Suggested treatments and styles to suit customers' appearance and desired look
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
Customer Service Representative, 12/2008 to 03/2011
Mfa OilJackson, MO,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in AS-400 to track requests, document problems and record solutions offered.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Processed payments and applied to customer balances.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
Sales Associate, 08/2008 to 04/2009
Hilton WorldwideAlexandria, VA,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained customer satisfaction while handling shoe returns quickly and professionally.
  • Prepared cash deposits with zero discrepancies.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Key Holder within first couple months and made sure store opened and closed at appropriate times to ensure customer satisfaction.
Accounts Receivable Clerk, 10/2007 to 11/2008
Jordan & Sons Fire ProtectionCity, STATE,
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Operated multi-line telephone system to independently handle multiple calls each day.
  • Provided clerical support to 8 company employees by copying, faxing and filing documents.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Reviewed time and attendance records to identify billable items.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Entered figures using 10-key calculator to compute data quickly.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Posted high volume of monthly payments, performed research, tracked misapplied payments, prepared monthly reporting and assisted with hiring of new employees.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Responded to inbound inquiries regarding accounts and payments.
  • Sent invoices via mail, email or online means.
  • Utilized Quickbooks to reconcile accounts, track income and generate invoices.
  • Prepared monthly receivable statements.
  • Made outbound calls to General Contractors to discuss and resolve account needs.
  • Prepared and mailed invoices to General Contractors, processed payments and documented account updates.
Cosmetologist: , Expected in 06/2016
Paul Mitchell The School - Arlington, Tx,
: Certified Make-Up Artist, Expected in 2012
CMC Make-Up School - Dallas, Texas,
High School Diploma: , Expected in 01/2007
Fort Worth Can Academy - River Oaks, Texas,

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Resume Overview

School Attended

  • Paul Mitchell The School
  • CMC Make-Up School
  • Fort Worth Can Academy

Job Titles Held:

  • Professional Hair & Make-Up Artist
  • Customer Service Representative
  • Sales Associate
  • Accounts Receivable Clerk


  • Cosmetologist
  • High School Diploma

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