Resourceful Counselor brings several years of experience in mental health support and crisis response. Develops successful therapeutic processes and encourages honest discussions to help improve mental health. Shows empathy and understanding to clients of various backgrounds and needs. Extensive knowledge and experience working with families, adolescents, and caregivers, providing psychoeducation and guidance around increasing collaboration, attachment, and emotional regulation within the home and community. Passionate in supporting individuals, families, and couples increase feeling joined, supported, and successful in order to provide a space free of judgement and full of warmth. Utilizes techniques such as CBT, ESFT, Structural Family Therapy, Motivational Interviewing, and Crisis Intervention/Prevention.
Skills
Suicide Risk Assessments
Crisis Intervention
Practiced in Family Assessments
Office Administration
Solution-Focused Counseling
Adolescent Development
Mental Health Support
File and Record Keeping
Verbal and Written Communication
Case Management
Crisis Management
Treatment Planning
Medicaid Familiarity
Family Therapy Background
Family Based Services Counseling Background
Licensed Counselor in PA
Parenting Skills Educator
Superior Communication Skills
Employee Recruitment and Hiring
Employee Training Program
Employee Performance Evaluations
Employee Supervision
Risk Management
Interdepartmental Functions Coordination
Decision Making
Time Management
Quality Assurance Controls
Compliance With Regulatory Guidelines
Team Supervision
Improving Clinical Quality Outcomes
Experience
03/2022 to Current
Professional CounselorInvo Healthcare Associates Inc – Lorain, OH,
Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
Referred clients to other programs and community agencies to enhance treatment processes.
Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
Gathered information from families and social services agencies to inform treatment planning.
Provided cognitive-based therapy to assist with challenge and crisis resolution.
11/2020 to Current
Family Based Clinical SupervisorMerakey – Millville, NJ,
Interviewed applicants and made recommendations for new hires.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols with the management team.
Directed and managed several teams of clinical and support personnel.
Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
Introduced new departmental policies and oriented staff to facilitate adoption of changes.
Provided routine management and emergency response.
Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
Trained new and existing staff around the model of ESFT, clinical and administrative practices of Family Based Services.
Supported the clinicians and management team to make sure that the documentation reflected back the medical necessity of treatment.
Supported team members in processing their role with the family dynamics, within their partnership, and within the culture of Warwick.
Participated in regular meetings with the county, insurance company, various providers, other managers at Warwick, and collateral meetings as needed.
Managed the incoming referrals and assigned staff to cases, helping them maintain consistent billing expectations.
Modeled and utilized roleplaying to support the team in identifying new and effective interventions.
Helped identify and navigate growth promoting conversations around culture, power, and privilege within the families, clinicians, management, and the overall culture of the areas we worked in.
Maintained and monitor an effective use of funds that are given to families on a as needed basis.
Managed two offices both in Berks and Chester Counties.
05/2018 to 11/2020
Family Based TherapistWarwick Family Services – City, STATE,
Worked with outside agencies to improve care for children and their families.
Documented and updated case notes for each customer.
Formulated and implemented individualized family treatment plans designed to strengthen intact families, reunite divided families and support personal growth.
Identified 8 month treatment goals, wrote action steps specific to individual client needs and monitored, evaluated and recorded client progress toward treatment goals.
Maintained current knowledge of Ecosystemic Structural Family Therapy by attending training, lectures, and clinical presentations.
Constructed progress notes, evaluations, and recommendations to maintain individual case files.
Conducted individual, couples and family counseling sessions as clinically indicated to provide psychotherapeutic interventions and establish and assess treatment goals, three times a week with each family (max of 7-8 cases).
Spearheaded crisis intervention and prevention process by helping clients find the appropriate level of care, such as Acute Inpatient, Partial Hospitalization, Residential treatment facilities, or other community supports is possible, and the use of crisis plans.
Took on the role of a case manager in supporting the family in getting connected to others services while also taking point on collaboration with other providers.
Monitor and maintain HIPAA compliant files and paperwork.
Document case notes based on the "DAP" Model while utilizing a strength based lens.
Supporting new staff around the orientation process and modeling ways to do the job successfully.
05/2016 to 05/2018
Children's Mobile Crisis WorkerAccess Services – City, STATE,
Provided emergency crisis response services by phone and going out to their homes and communities.
Helped clients to identify and develop coping techniques.
Provided suicide risk assessment and prevention for clients.
Maintained clinical documentation of client interventions.
Performed follow-up case management with clients.
Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
Developed safety plans to minimize crisis risk and intervene with specific procedures.
Educated family members and helped each support clients by improving coping techniques.
Supported the growth of the program by reaching out to the community, providing psychoeducational around children's crises, and identified ways to increase collaboration with other supports such as school, outpatient offices, and local emergency supports such as police.
Was a part of the complaince team during which all files were reviewed to make sure that they were HIPAA complaint and completed accurately.
Education and Training
Expected in 05/2015
Master of Science: Counseling Cairn University - Langhorne, PA, GPA:
Cum laude graduate
Honor Roll: Fall 2010, Spring 2011, Fall 2011, Spring 2012, Fall 2012, Spring 2013, Spring 2014
Developed a small group course about men with low self esteem
Co-lead a lab for younger graduate students to practice their counseling skills with one another while process their own biases, strengths, and growth edges.
Completed an internship within the University's counseling center, working with young adults in the school and other members of the community.
Worked on dual degress when MS was obtained
Expected in 05/2015
Bachelor of Science: Christian Counseling Cairn Univer - Langhorne, PA, GPA:
This was completed at the same time as my Master's was completed; a dual level degree program.
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