Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Skills
Cash handling accuracy
Loss prevention
work well under pressure
team player
Detail-oriented
Excellent multi-tasker
Sales expertise
Active listening
Enthusiasm
Outgoing personality
Flexible schedule
Organization
Education
Beyond Institute Career Center2921 Vineland Rd, Kissimmee, FL 34746, Expected in – –No Degree:Real State - GPA:
CourseraGoogle, Expected in – –No Degree:Technnical Support Fundamentals Google - GPA:
CourseraTecnologico De Monterrey, Expected in – –No Degree:Introducción A Las Redes Sociales, Sus Objetivos - GPA:
Introducción A Las Redes Sociales, Sus Objetivos y metricas
Creative Film Academy Doral , Expected in 03/2021 – –:Filmaker - GPA:
Beyond Institute Career Center2921 Vineland Rd, Kissimmee, FL 34746, Expected in 03/2021 – –GED: - GPA:
Work History
Pizza Hut - Professional Barber Beatrice, NE, 07/2020 - Current
Clipped and sheared hair into diverse cuts and fades for [Number] customers daily.
Sanitized equipment and parts and maintained work areas in neat fashion.
Resolved customers concerns with knowledgeable and professional approach.
Met with customers to discuss style options, preferences and special requirements.
Updated appointment calendar and set shift schedules.
Examined hair texture and condition to determine appropriate treatment.
Cut and styled natural, artificial, colored or textured hair.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
Conducted weekly product inventory counts and ordered new supplies.
Supervised work performance to motivate and support staff.
Monitored, tracked and recorded client satisfaction to maintain positive ratings.
Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
Leveraged [Software] to conduct and record monthly salon product inventory.
Passionhr - Photographer Hospitality Saint Louis, MO, 01/2019 - 07/2022
Collaborated with clients to plan shoots and boost satisfaction with photos.
Photographed special events, parties and portraits.
Set up lights, backdrops and props for shoots and events.
Set up camera control equipment, stands and tripods for shoots.
Improvised photographic methods and techniques.
Selected and set up motion picture or television cameras and accessories.
Jones Lange Lasalle Inc. - Server Miami, FL, 03/2022 - 03/2022
Greeted customers, answered questions and recommended specials to increase profits.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Trained new employees on restaurant procedures and plating techniques.
Served food and beverages to patrons and immediately remedied issues with orders.
Provided exceptional service to high volume of daily customers.
Petco - Social Media Marketing Assistant Delafield, WI, 09/2019 - 02/2021
Identified trends through assessment of competitor activities.
Created paid ads for clients to run on [Type] and [Type] platforms, achieving [Number]% ROI.
Resolved issues quickly, escalating critical concerns to [Job title] for immediate assistance.
Prioritized and organized tasks to efficiently accomplish service goals.
Ebix, Inc. - Manager Johns Creek, GA, 06/2017 - 12/2018
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Created training modules and documentation to train staff.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Designer Eyes - Assistant Manager City, STATE, 02/2015 - 12/2016
Give information to customers about products Operate the register Use suggestive selling techniques to increase sales Open and close the store Participate in physical inventory counts Organize the display of merchandise Take care of customers' needs while following company procedures.
Clean, stock, and restock workstations Prepare specialty foods Prepare and serve beverages .
Completed purchases with cash, credit and debit payment methods.
Fitness80 - Receptionist City, STATE, 09/2010 - 03/2014
Answer phones Greet the customers and cater to their special requests.
Oversee the maintenance of the reception and front lobby Provide information about memberships and services Take payments.
Took necessary steps to meet customer needs and effectively resolve issue.
Served fresh, hot food with a smile in a timely manner.
Accomplishments
Fielded and processed up to 10 calls per day
Received 3 “exceeds expectations” ratings on performance reviews.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Skills
Cash handling accuracy
Loss prevention
work well under pressure
team player
Detail-oriented
Excellent multi-tasker
Sales expertise
Active listening
Enthusiasm
Outgoing personality
Flexible schedule
Organization
Work History
OLEO MENS SALON - Professional Barber Miami, FL07/2020 - Current
Clipped and sheared hair into diverse cuts and fades for [Number] customers daily.
Sanitized equipment and parts and maintained work areas in neat fashion.
Resolved customers concerns with knowledgeable and professional approach.
Met with customers to discuss style options, preferences and special requirements.
Updated appointment calendar and set shift schedules.
Examined hair texture and condition to determine appropriate treatment.
Cut and styled natural, artificial, colored or textured hair.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
Conducted weekly product inventory counts and ordered new supplies.
Supervised work performance to motivate and support staff.
Monitored, tracked and recorded client satisfaction to maintain positive ratings.
Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
Leveraged [Software] to conduct and record monthly salon product inventory.
Give information to customers about products Operate the register Use suggestive selling techniques to increase sales Open and close the store Participate in physical inventory counts Organize the display of merchandise Take care of customers' needs while following company procedures.
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