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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Talented Production/Forklift Worker offering 4 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.

Dedicated to tackling any task and efficiently completing all work. Operates equipment such as forklift to move materials and support production needs,as well as retail.

Skills
  • Pallet Jack, baler, cashier, sales, customer service, manager, registers
  • Cashier
  • Cashiering
  • CPR
  • Customer service
  • Data entry
  • First Aid
  • Forklift
  • Forklift Operator
  • Inventory
  • Inventory Control
  • Pallet Jack
  • Pricing
  • Receiving
  • Sales
  • Scheduling
  • Shipping
  • Loading and unloading protocols
  • Equipment Operation
  • Product assembly
Experience
12/2012 to Current Production Worker - Forklift Driver Petco | Weymouth, MA,
  • Customer service, cashiering, pricing, donations, floor sets, inventory, online sales, data entry, shipping/receiving.
  • Forklift driver, unloading- reloading trailers.
  • Ordering product.
  • Removed incoming items from trucks and rail cars and transported materials to staging area.
  • Loaded items in optimal manner to maximize work efficiency.
  • Secured loads to prevent shifting or damage to items.
  • Operated with zero safety violations and consistently met deadlines for loading trailers.
  • Maintained current forklift training and certification as required by company policies.
  • Collaborated with team members to coordinate efficient and accurate movements.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
  • Swept warehouse floors and stored equipment to maintain neat and organized workspace.
  • Demonstrated knowledge of industry best practices and company protocols.
  • Acted as spotter to alert forklift driver if products were slipping or falling.
  • Ensured all loads were secured on pallets.
  • Picked up trash, swept floor and wiped down equipment at the end of each shift.
  • Collaborated in team environment to maintain high levels of productivity.
06/2012 to 11/2012 Cashier/Stocker Ryder System | Baytown, TX,
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
02/2012 to 05/2012 Customer Service Representative Compass Group Usa Inc | Henniker, NH,
  • Customer service, inventory, stocking shelves, data entry Union gospel mission, donations, data entry, customer service, Csm, cashier, sales associate.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Compiled and updated client data to track payments trends and support accurate accounting.
10/2006 to 01/2011 Customer Service Manager Walmart | City, STATE,
  • Data entry, price overrides, making change, tell counts, writing evals, scheduling.
  • Cashier- customer service, zoning, ringing up customers Sales associate -stock shelf's, price changes.
  • Inventory, floor resets.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Education and Training
Expected in 2000 High School Diploma | Davis High School, Yakima, WA, GPA:

*Working With General Public for over 20+ years.
*Forklift Certified For Over 4 years

Certifications

Forklift Operator

  • Driver (10+ years)
  • Certifications and Licenses CPR/First Aid February 2017 to Present *Cpr, first aid and defibrillators

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Resume Overview

School Attended

  • Davis High School

Job Titles Held:

  • Production Worker - Forklift Driver
  • Cashier/Stocker
  • Customer Service Representative
  • Customer Service Manager

Degrees

  • High School Diploma

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