Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Talented Production/Forklift Worker offering 4 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Dedicated to tackling any task and efficiently completing all work. Operates equipment such as forklift to move materials and support production needs,as well as retail.
Skills
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Experience
12/2012 to Current Production Worker - Forklift Driver Petco | Weymouth, MA,
- Customer service, cashiering, pricing, donations, floor sets, inventory, online sales, data entry, shipping/receiving.
- Forklift driver, unloading- reloading trailers.
- Ordering product.
- Removed incoming items from trucks and rail cars and transported materials to staging area.
- Loaded items in optimal manner to maximize work efficiency.
- Secured loads to prevent shifting or damage to items.
- Operated with zero safety violations and consistently met deadlines for loading trailers.
- Maintained current forklift training and certification as required by company policies.
- Collaborated with team members to coordinate efficient and accurate movements.
- Examined empty pallets for damage and moved pallets to proper storage areas.
- Swept warehouse floors and stored equipment to maintain neat and organized workspace.
- Demonstrated knowledge of industry best practices and company protocols.
- Acted as spotter to alert forklift driver if products were slipping or falling.
- Ensured all loads were secured on pallets.
- Picked up trash, swept floor and wiped down equipment at the end of each shift.
- Collaborated in team environment to maintain high levels of productivity.
06/2012 to 11/2012 Cashier/Stocker Ryder System | Baytown, TX,
- Helped customers find specific products, answering questions and offering advice.
- Read weekly sales inserts and monitored price changes.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
02/2012 to 05/2012 Customer Service Representative Compass Group Usa Inc | Henniker, NH,
- Customer service, inventory, stocking shelves, data entry Union gospel mission, donations, data entry, customer service, Csm, cashier, sales associate.
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Trained new team members in cash register operation, stock procedures and customer service.
- Compiled and updated client data to track payments trends and support accurate accounting.
10/2006 to 01/2011 Customer Service Manager Walmart | City, STATE,
- Data entry, price overrides, making change, tell counts, writing evals, scheduling.
- Cashier- customer service, zoning, ringing up customers Sales associate -stock shelf's, price changes.
- Inventory, floor resets.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
- Maintained revenue streams by exhausting every option before offering refunds.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Education and Training
Expected in 2000 High School Diploma | Davis High School, Yakima, WA,
*Working With General Public for over 20+ years.
*Forklift Certified For Over 4 years
Certifications
Forklift Operator
- Driver (10+ years)
- Certifications and Licenses CPR/First Aid February 2017 to Present *Cpr, first aid and defibrillators
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Resume Overview
School Attended
- Davis High School
Job Titles Held:
- Production Worker - Forklift Driver
- Cashier/Stocker
- Customer Service Representative
- Customer Service Manager
Degrees
- High School Diploma
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