Production Worker resume example

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Helped average of 30 to 60 customers per day by responding to inquiries and locating products.
• Assisted customers by finding needed items and checking inventory for items at other locations.
• Recommended optimal merchandise based on customer needs and desires.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Observed customer behaviors to identify security threats and escalate concerns to supervisors.
• Recommended merchandise to customers based on needs and preferences.
• Communicated with customers about products or offerings, including policies, restrictions and refund policies.

$.Controlled cash movements and department expenses to maintain budgetary goals.Delegated work to employees based on shift requirements, individual strengths and unique training.Organized and updated schedules to optimize coverage for expected customer demands.Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.Provided key administrative support to 4 coworkers, taking on tasks and during peak times.Achieved sales goals and business objectives by motivating staff and promotingDelivered consistent training and close mentoring support to front end employees in operations and customer service strategies.Delegated work to [Number] employees based on shift requirements, individual strengths and unique training.Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.Reduced shrinkage [Number]% through effective [Action].Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.Increased average scanned items per hour to new bests during high-volume shifts, improving productivity [Number]%.Managed customer complaints and rectified issues to complete satisfaction.Resolved customer problems by investigating issues, answering questions and building rapport.Managed team of [Number] [Job Title]s and [Number] [Job Title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.Set and optimized employee schedules to secure proper coverage for all shifts.Handled payment processing duties and provided customers with receipts and proper bills and change.Mentored employees and instructed on management of complicated sales, complex issues and difficult customerDelegated work to employees based on shift requirements, individual strengths and unique training.

• Organized and updated schedules to optimize coverage for expected customer demands.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Provided key administrative support to 4 coworkers, taking on tasks and during peak times.
• Achieved sales goals and business objectives by motivating staff and promoting
• Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Reduced shrinkage through effective
• Managed opening and closing procedures by reconciling sales records and cash transactions with software
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Increased average scanned items per hour to new bests during high-volume shifts, improving productivity 90%.
• Managed customer complaints and rectified issues to complete satisfaction.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Managed team of numbers and promoting positive work environment through effective communication, active engagement and hands-on assistance.
• Set and optimized employee schedules to secure proper coverage for all shifts.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

• Trained 10 new employees each quarter in procedures and policies in order to maximize team performance.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Assessed customer needs and upsold products and services to maximize 10 sales.
• Reviewed account and service histories to identify trends and issues.