Seeking an entry-level position with a company to fulfill the use of my many talents and skills, as well as to better my work experiences also skills for future guidance. Dependable and reliable worker-ability to multi-task and work well with a team environment able to and handle stressful situations and to work well under pressure and to meet deadlines- SUMMARY OF QUALIFICATIONS
Excellent communication skills, highly proficient in developing good customer service
Strong leadership skills: delegate tasks and make quick decisions while maintaining a focus on the bottom line.
Excellent ability to adapt to difficult situations
Enthusiastic Restaurant management with 3 years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue 30%. Capable Restaurant Management offering over 3 years of experience in foodservice and team management. Expert at maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients and staff. Flexible and energetic manager seeking role as management. Extensive restaurant and food service experience. Committed to expanding personal horizons while growing customer satisfaction figures. Reliable Labor Worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Skills
Microsoft Office – Word, Excel, PowerPoint, Outlook and Access
Customer Service
Problem-Solving
Time Management
Leadership
Communication
Accounts receivable
Cost control
Customer Service
Fluent in English
Inventory control
Inventory
Invoicing
Leadership
Mentor
Merchandising
Access
Excel
Microsoft Office
Outlook
PowerPoint
Word
Next
Policies
Problem-Solving
Sales
Scheduling
Spanish
Staffing
Tables
Time Management
Purchasing
Food safety
Customer service best practices
Restaurant operations management
Stable work history
Staff development talent
Menu development
Hiring and training
Labor and food cost control
Organization and prioritization
Employee recruitment expertise
Customer-oriented
Supervisory skills
Bilingual in Spanish
Proven sales record
Influencing and persuasive
Brand standards promotion
Adaptable
Excellent communication skills
Exceptional customer service
Reliable
MS Office proficient
Energetic
Flexible
Friendly
Approachable
Inventory management background
Strong work ethic
Experience
Production Worker, 08/2021 to Current Thales Group – Green Park, MO,
Set up and operated production equipment according to daily work orders and safety procedures.
Examined final products for conformance with quality and design standards.
Sorted and packaged products to prepare for processing or shipment.
Accomplished production goals by working with speed and accuracy.
Completed product assembly according to standardized procedures.
Recommended process improvements to enhance operational safety and efficiency.
Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Used established assembly instructions to complete jobs.
Customer Service Specialist, 11/2020 to 06/2021 State Of Nebraska – Wayne, NE,
Documented conversations with customers to track requests, problems and solutions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Recommended improvements to products and services to mitigate complaints.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Verified amounts and integrity of every check or funds transfer.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Restaurant Manager, 05/2017 to 09/2020 Arbys – Gulf Breeze, FL,
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Established restaurant business plan by conferring with people in community to select food and beverage offerings.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Encouraged patron loyalty by emphasizing customer-focused approach by staff.
Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Reduced food waste 30% by overseeing and planning ingredients, anticipated customers and popularity of items.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Scheduled and directed staff in daily work assignments to maximize productivity.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Priced and ordered food products, kitchen equipment and food service supplies.
Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Controlled portion sizes and garnishing for optimal cost controls.
Planned and prepared workflow schedules, delegating tasks for 30-member team.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Supported sales management initiatives to optimize business development.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Oversaw team development according to industry service standards to further customer loyalty.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
foreman (Assistant manager), 04/2013 to 05/2016 Yale-New Haven Health – Milford, CT,
Interviewed potential new hires and provided training.
Maintained employee records and prepared staff schedules.
Ensured that all food prep areas were kept clean.
Made sure tables and counters were cleaned on a regular basis.
Adhered to all applicable food preparation standards.
Dealt with employee issues as necessary including occasional dismissals., Unload the truck every morning with merchandising.
Replenish product on shelves and in back stock as required per merchandising guidelines.
Supports a strong commitment to world class customer service and ensures a pleasant and production shopping experience for all customers.
Food Service Worker, 08/2005 to 05/2013 AAFES Exchange – City, STATE,
Record customer orders and repeat them back in a clear, understandable manner to minimize errors.
Serve fresh, hot food with a smile in a timely manner.
Prepare the food prep for the next day.
Promptly report complaints to a member of the management team.
Up-sold additional menu items, beverage and desserts to increase restaurant profits.
Assisted management with monthly inventory control and weekly stock ordering.
Education and Training
Associate of Arts: Business Administration, Expected in 2017 Northwest Vista College - San Antonio, TX GPA: GPA: 3.64
Bachelor of Business Administration Degree: Finance, Expected in University of Texas - San Antonio, GPA:
GPA: 3.66
Additional Information
ACTIVITIES AND AWARDS
, Mentorship and Career Coaching (MACC) Program
Thanks for Making It Better, Thanks for Serving, Thanks for Caring and Sharing, Proficiency
Ten Years of Service
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