production worker resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Responsible production support worker always ready to contribute to team and company success. Dedicated to tackling any task and efficiently completing all work. Operates equipment such as assembly lines to move materials and support production needs.
Personable and reliable Crew Trainer bringing 2 years of experience in overseeing food handling and customer service staff development. Proficient in all restaurant positions with extensive expertise in employee assessment. Proven history of increasing productivity and bolstering services.
Accomplished Crew Trainer highly effective at building internal rapport. Critical to development of new team members, focused on job site acclimation and safety. Special focus on meeting organizational environment, customer and operations needs. Seasoned Crew Trainer focused on maximizing team success. Possesses detailed understanding of safety and sanitization standards and procedures. Willingness to engage in multiple, concurrent project elements to achieve organizational goals.
Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 1 year of experience in quickly resolving transaction issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Skills
Documentation ability
Loading and unloading protocols
Assembly procedures
Micro assembly
Team leadership and supervision
Processing payments
Relationship management
Employee engagement
Quality assurance controls
Food safety understanding
Cleaning and sanitation
Opening and closing processes
Orientation procedures
Training program development
Team-building activities
Credit card payment processing
Project management abilities
Promotional support
Customer relations
Retail sales customer service
Microsoft Office
Data entry
Scheduling and calendar management
Project management
Report writing
Project management
Salesforce Management
Hardware and software updates
Documentation skills
Critical thinking
Friendly, positive attitude
Teambuilding
Planning
Computer skills
In-store support
Clerical support
Problem-solving abilities
Product organization
Adaptive team player
Sales expertise
High-energy attitude
Stockroom procedures
Shipping and receiving understanding
Experience
08/2019 to 01/2020Customer Service ManagerMaterion | Wheatfield, NY,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
10/2017 to 11/2019ManagerJones Lange Lasalle Inc. | Fairfax, VA,
Documented needs for performance improvement, safety and customer service to optimize operations.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Lent hands-on training services to maximize employee efficiency.
Stayed up to date on requirements of all team positions to optimize training.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Scheduled and directed staff in daily work assignments to maximize productivity.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs daily.
01/2015 to 09/2022Call Center RepresentativeJordan's Furniture | Nashua, NH,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained strong call control and quickly worked through scripts to address problems.
Consulted with customers to determine best methods to resolve service and billing issues.
Reviewed customer account information to determine current issues and potential solutions.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Educated customers on special pricing opportunities and company offerings.
Explained key information regarding products and services to customers to encourage informed decision-making.
Reviewed files, records and other obtained documents to respond to customer requests.
07/2021 to CurrentCall Center RepresentativeJordan's Furniture | New Haven, CT,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained strong call control and quickly worked through scripts to address problems.
Reviewed customer account information to determine current issues and potential solutions.
Resolved inquiries to consistently meet performance benchmarks.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Educated customers on special pricing opportunities and company offerings.
Managed high-volume of inbound and outbound customer calls.
Handled more than 60 calls per day to assist customers.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
07/2021 to CurrentEmail Support RepresentativeRicoh Americas Corporation | Eugene, OR,
Shared feedback with team and offered suggestions for customer experience improvements.
Projected favorable image of company to promote objectives and goals that enhance client relationships.
Collaborated cross-functionally to communicate issues and coordinate responses.
Composed grammatically correct, clear and concise email responses to reflect company tone and style.
Maneuvered through various systems to provide customers with prompt, courteous and accurate information.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Education and Training
Expected in 02/2021 to to High School Diploma | Penn Foster Career School, Scranton, PAGPA:
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