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Production Worker Resume Example

Resume Score: 80%

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PRODUCTION WORKER
Summary

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • POS systems
  • Payment processing
  • Issue resolution
  • Cash drawer balancing
  • Customer assistance
  • Merchandise restocking
  • Cash counting machine operations
  • Cash management
Experience
Production Worker - Propak logistics (Canton , MS)September 2014 - Current
  • Responsible for wrapping and sorting totes by supplier codes for Nissan Inc.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
  • Planned and executed a variety of projects.
  • Successfully led key projects which resulted in success.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Built and packaged products to complete daily work orders.
  • Inspected finished products for quality and adherence to customer specifications.
  • Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Trained new employees on proper use of equipment to prevent accidents.
  • Sorted and packaged more than 100 completed products each shift for further processing or shipment.
  • Completed product assembly according to standardized procedures.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
Call Center Customer Service Representative - Xerox (Madison, MS)February 2012 - September 2014
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Prepared, completed and processed customer account forms and database changes.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding Medicare part D options to help customers make decisions.
  • Assisted 50+ customers per day, greeting with upbeat attitude and respect.
  • Assisted 100+ callers per week in fast-paced environment.
  • Consulted with customers regarding medication needs, addressing Part d concerns.
  • Worked with external representatives to address customer needs.
  • Assisted customers with completing quick and efficient sales transactions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Cashier/Customer Service Representative - Follet College Stores (Tougaloo, MS)March 2007 - February 2012
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Served needs of as many as 50+ patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Processed returned items in accordance with store policy.
  • Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted in becoming a key holder to safe and also opening and closing store.
  • Resposible for bank runs in order to make sure enough funds was needed for the day.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
Education and Training
High School DiplomaMay 1999Madison Central High School, Madison, MS
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Resume Overview

Companies Worked For:

  • Propak logistics
  • Xerox
  • Follet College Stores

School Attended

  • Madison Central High School

Job Titles Held:

  • Production Worker
  • Call Center Customer Service Representative
  • Cashier/Customer Service Representative

Degrees

  • High School Diploma

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