Previous to becoming a stay at home parent I worked as a server and a bartender while raising two children on my own. I was married in the year 2000 and we moved from West Virginia to North Carolina to facilitate my spouse’s job. He was the General Manager for Golden Corral in many restaurants owned by the same franchisee. I worked with them for one year, learning almost every position in the restaurant except for management. My current job with Manpower, a temporary agency, has placed me in Procter & Gamble in Brown’s Summit, NC. I am a dependable worker. I show up early or on time every scheduled day. I have also worked overtime when permitted or capable. I have the ability to learn new things quickly. I would also be willing to further my education and training if given an opportunity.
Skills
Documentation ability
Loading and unloading protocols
Assembly procedures
Hand tools
Product packaging
Equipment operation
Quality assurance standards
Quality inspections
Product assembly
Preventive maintenance
Experience
Production Worker, 08/2020 - Current Kellogg Company – Rossville, TN,
Performed mathematical calculations to decide length and width of cut materials.
Responded rapidly to machine shut-downs and diagnosed mechanical and electrical failures.
Operated production equipment to create high-quality products from raw materials.
Used computers to run analytical and diagnostic tools and identify product faults.
Examined spreadsheets to understand project scope and materials and tools required for completion.
Inspected quality of finished products, making minor repairs to meet project expectations.
Moved items between machines, conveyors and transport equipment based on current production needs.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
Inspected finished products for quality and adherence to customer specifications.
Set up and operated production equipment according to daily work orders and safety procedures.
Organized all project components on work tables according to work flow.
Assisted assessment of finalized product development to maintain QC standards.
Built and packaged products to comply with multiple work orders and deadlines.
Examined final products to check conformance with quality and design standards.
Assembled components into finished product and performed quality inspection to clear for shipment.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Trained new employees on proper use of [Type] equipment to prevent accidents.
Monitored processes to avoid overloading and keep machinery functioning properly.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Completed product assembly according to standardized procedures.
Helped machine operators set up and tend equipment to complete runs.
Stay at Home Parent, 01/1999 - 10/2020 O'reilly Auto Parts – Riverside, CA,
Developed and implemented study protocols to gather required data and support research objectives.
Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
Created increasingly more advanced [Type] projects using [Software].
Served [Type] operations by organizing documentation, arranging meetings and updating involved parties.
Used library and scholarly databases to locate reliable resources.
Performed various activities to contribute to [Type] group projects.
Contributed to development, planning and completion of project initiatives.
Led group of [Number] students to accomplish [Result] with student organizations.
Leveraged excellent project management and leadership skills to coordinate group activities, complete projects and advance knowledge.
Researched [Area of study] as part of [Type] project for [Result].
Adhered to all schedules, regulations, policies and dress codes to promote standards of quality for learning and safety.
Edited [Type] resources to reflect current information and updated [Job title].
Operations Manager, 01/2000 - 01/2001 Golden Corral – City, STATE,
Addressed and resolved customer complaints with friendly and level-headed assistance.
Identified customer needs and promoted matching targets to enhance store revenue.
Handled cash, card, check, gift card and coupon transactions for customer purchases.
Processed sales, returns and exchanges using POS register system.
Increased sales [Number]% by suggesting specific purchases to customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Performed cash count-out at end of each shift and addressed all queries from customers.
Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Organized all register supplies in front end and storage areas.
Packed and bagged products according to customer preferences.
Kept register terminal area and store clean and orderly.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Assisted with purchases, locating items and signing up for rewards programs.
Monitored sales events, added new merchandise and rang up purchases.
Stayed up to date on current item discounts to support promotions.
Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Distributed new merchandise efficiently to different departments.
Collected merchandise from store and searched back-end locations for customer purchases.
Filled beverages and delivered food to customers by [Action].
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Helped customers find specific products, answered questions and offered product advice.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Operated cash register, collected payments and provided accurate change.
Resolved issues with cash registers, card scanners and printers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Answered phone calls to assist customers with questions and [Type] orders.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Helped customer locate and select appropriate merchandise throughout store.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Arranged updated promotional displays every [Timeframe].
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Prepared food, including [Type], [Type] and [Type] items.
Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
Scanned items quickly to keep lines moving and reduce overall wait time.
Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Welcomed customers, offering assistance to help find necessary store items.
Processed returned items in accordance with store policy.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Restocked [Location] with silverware, straws, napkins and condiments.
Set up catering for up to [Number] people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
Education and Training
High School Diploma: , Expected in 06/1994 - Magnolia High School - New Martinsville, WV GPA:
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