Production Worker Resume Example
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PRODUCTION WORKER
Summary
Talented Production Worker offering 7 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Skills
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Experience
Production Worker - Mcwane Ductile (Provo , UT)February 2017 - Current
- Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
- Built and packaged products to complete daily work orders.
- Inspected quality of finished products, making minor repairs to meet project expectations.
- Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
- Attended all company-offered training sessions to improve skills and learn operation of new machines.
- Assembled products from raw materials and completed inspections.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Completed product assembly according to standardized procedures.
- Helped machine operators set up and tend equipment to complete runs.
Production Worker - Mcwane Ductile (Phillipsburg , NJ)
- Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
- Operated hand trucks, forklifts and scissor lifts.
- Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
- Built and packaged products to complete daily work orders.
- Inspected quality of finished products, making minor repairs to meet project expectations.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
- Inspected finished products for quality and adherence to customer specifications.
- Attended all company-offered training sessions to improve skills and learn operation of new machines.
- Checked daily project specifications to weigh and mix ingredients.
- Recorded production data in daily logs.
- Assembled products from raw materials and completed inspections.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Examined final products to check conformance with quality and design standards.
- Monitored processes to avoid overloading and keep machinery functioning properly.
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Completed product assembly according to standardized procedures.
- Helped machine operators set up and tend equipment to complete runs.
Customer Service Representative - At&T (Elmhurst , IL)
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Interviewed customers regarding identity theft and collection issues and reported feedback to management team.
- Reviewed account and service histories to identify trends and issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Upheld privacy and security requirements established by FDCPA
- Evaluated customer account information to assess current issues and determine potential solutions.
- Worked with managers to develop service improvement initiatives.
Collections Specialist - Cargomatic (Newark , NJ)
- Negotiated customer rates and processed payments.
- Executed affidavits, modifications and forbearance agreements for official court proceedings.
- Met demands of busy collections group by performing high volume of daily calls.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
- Located and monitored overdue accounts using billing system to begin collections process.
- Received payment and posted to appropriate customer accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Negotiated rates with customers and entered payments into accounting system.
- Completed skip traces on customers failing respond to collection efforts.
- Recorded information about customers' financial status and collections status efforts.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Processed payments over phone and set up recurring drafts.
- Reviewed accounts to determine payment plan compliance.
- Gave clients comprehensive packages containing all key information, including demand letter and loan authorization.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Located debtors by utilizing skip tracking and other strategies.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Prepared packages containing all pertinent documentation for collections accounts.
Education and Training
General StudiesIvy Tech Community College of Indiana, City, State
High School DiplomaMay 2006North Central High School, City, State
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Resume Overview
School Attended
- Ivy Tech Community College of Indiana
- North Central High School
Job Titles Held:
- Production Worker
- Customer Service Representative
- Collections Specialist
Degrees
- General Studies
High School Diploma
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