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Production Worker Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Young, goal-oriented mother and business owner. 

Efficient Office Assistant with over a decade of experience answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Flexible and focused team player with expertise in customer relationship management, supply and demand planning, time management and program management. 


Every since I was younger I've always been very hands on with technology in an office environment. My grandfather owned a radio station by the name of WZZA and while my mother and aunt would disc jockey I would answer phones, respond to emails and greet musicians upon their arrival. Even after his passing I've still assisted at WZZA in managing daily operations alongside my mother and uncle when he's in town. 

Skills
  • Team Leadership
  • Quality assurance and control
  • Problem-solving skills
  • Resolving customer issues
  • Troubleshooting malfunctioning equipment
  • Point of sale systems proficiency
  • Detail-oriented
  • Active listening
  • Clerical support
  • Schedule mastery
  • Microsoft Office expertise
  • High-energy attitude
  • Inbound and outbound calling
  • Organizational strengths
  • Courteous demeanor
  • Call center experience
  • Technologically savvy
Experience
09/2018 to Current
Production Worker Outlook Group Corp. Neenah, WI,
  • Examined final products to check conformance with quality standards and production tolerances.
  • Recorded production data in daily logs to keep management informed of team actions.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Recognized and reported defective material and equipment to supervisor for immediate remediation. 
  • Troubleshooted problems with equipment, devices or products.
  • Managed quality control and maintained high customer satisfaction.
02/2018 to 09/2018
Assembly Line Worker Stanley Black & Decker, Inc. New Britain, CT,
  • Determined cause for machinery malfunction by performing fail safe tests and troubleshooting tasks.
  • Positioned and aligned components to complete accurate assembly work. 
  • Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
  • Assembled component parts of 1911 item and completed hand-finishing of final products. 
  • Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
10/2017 to 02/2018
Customer Service Representative- Prior Auth Alorica City, STATE,
  • Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
  • Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and prescription complaints. 
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Worked with external doctors and nurses to address patient needs. 
  • Completed continuing education and training programs for professional development.
  • Collaborated with managers and other team members to solve difficult or complex customer issues.
  • Upheld privacy and security requirements established by HIPPA regulatory agencies. 
  • Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
  • Resolved patient issues using strong interpersonal skills and conflict resolution techniques. 
  • Gathered information from customers and asked open-ended questions to understand needs and address quickly.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Documented conversations with customers in medical programs to track requests, problems and solutions offered.
  • Resolved escalated customer issues quickly to drive client retention.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Filled and processed prescriptions to ensure prompt and efficient patient care.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Verified prescriptions by contacting the physicians' office.
  • Ensured customers received quality care through collaboration with the pharmacist.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards. 
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Answered patient questions regarding medication.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Closely inspected medications to determine accuracy of identities, strengths and purities. 
  • Ensured proper entry and processing of patient prescriptions in company system.
  • Confirmed prescriptions by calling the physicians' office.
Education and Training
Expected in 2013
High School Diploma:
Colbert County High School - Leighton, AL
GPA:
Additional Information

I am certified in Microsoft Office, specializing in Word, Powerpoint, and Excel. 


I also have a small side business I run coaching potential entrepreneurs in Microsoft Office, building their own businesses, assisting people in creating resumes and leading them in the proper direction to be promoted in the field of their choice.

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Resume Overview

School Attended
  • Colbert County High School
Job Titles Held:
  • Production Worker
  • Assembly Line Worker
  • Customer Service Representative- Prior Auth
Degrees
  • High School Diploma

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