production worker resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in respiratory supply industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Building Customer Trust and Loyalty
Customer Account Management
Order and Refund Processing
Issue and Complaint Resolution
Data Evaluation
Call Centers
Call Documentation
Calm and Professional Under Pressure
POS Systems and Ordering Platforms
Efficient and Detail-Oriented
Data Entry
CRM Software
Customer Data Confidentiality
Multitasking and Prioritization
Upselling Products and Services
Customer Service
Understanding Customer Needs
Upbeat and Positive Personality
Experience
01/2021 to 08/2022Production WorkerGates Corporation | Columbia, MO,
Hand-assembled needed parts with bolts and screws.
Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Classified defects from finished orders for record tracking and statistics.
Measured and weighed items to meet quality standards and prevent waste.
Set up and operated production equipment according to daily work orders and safety procedures.
Kept operations area neat and orderly to minimize obstacles.
Helped achieve team goals by rotating production lines and daily duties to meet demand.
Set up and operated production machinery according to company's specific standards and protocols.
Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
11/2016 to 09/2021Customer Service Specialist IIIState Of Mississippi | Hancock County, MS,
Developed strong customer relationships to encourage repeat business.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Educated customers on special pricing opportunities and company offerings.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Troubleshot shortages and overages to support quality control efforts.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
04/2014 to 02/2017Customer Service CashierVail Resorts | Salt Lake City, UT,
Recommended, selected, located and obtained products to meet customer needs.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Built loyal clientele through friendly interactions and consistent appreciation.
Processed customer payments quickly and returned exact change and receipts.
Greeted customers and responded to informational requests.
Counted and balanced cashier drawers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Checked personal identifications during alcohol and tobacco sales.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
01/2008 to 11/2016Food Service WorkerIndian Health Service | Ashland, WI,
Maintained safe food handling practices to prevent germ spread.
Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
Performed variety of duties related to food service.
Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Maintained clean and orderly appearance throughout kitchen and dining area.
Followed food safety regulations pertaining to sanitation, food handling and storage.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Rotated inventory to reduce waste and optimize freshness.
Operated cash register to process cash, check and credit card transactions.
Made meals in accordance with company standards and requirements.
Maintained order and cleanliness of work areas to conform with health codes.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Trained new employees to perform duties.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education and Training
Expected in to to | Murray State University, Murray, KYGPA:
Purchase Area Development District Scholarship Recipient
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