Production Worker Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Positive and upbeat Customer Service Specialist bringing 10years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

  • Assembly procedures
  • Documentation ability
  • Loading and unloading protocols
  • Fabrication
  • Tolerances measurement
  • Temperature restricted production
  • Product assembly
  • Hand tools
  • Equipment operation
  • Machine setups
  • Tool repairs
  • Preventive maintenance
  • Equipment assembly
  • Credit card payment processing
  • Report creation
  • Senior leadership support
  • In-store support
  • Stockroom procedures
  • Quality assurance controls
  • Microsoft Office expertise
  • Inbound and outbound calling
  • Shipping and receiving understanding
  • Schedule mastery
  • Clerical support
  • Technologically savvy
  • Data evaluation
  • Office equipment operations
  • Organization and efficiency
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • PC proficient
  • Certified Microsoft Office Specialist
  • Document control
  • Multitasking and prioritization
  • Service-oriented mindset
10/2015 to 09/2019 Production Worker Footprint | Gilbert, AZ,
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Built and packaged products to complete daily work orders.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Recorded production data in daily logs.
  • Assembled products from raw materials and completed inspections.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
06/2008 to 08/2017 Manager Hyatt | San Diego, CA,
  • Executed new training initiative to improve skills and develop leaders from within.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
03/2015 to 09/2016 Customer Service Representative Kaman Industrial Technologies | Massillon, OH,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with managers to develop service improvement initiatives.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
08/2014 to 10/2015 Special Education Teacher's Assistant The May Institute Inc | Wilmington, MA,
  • Managed daily attendance and reported absences and tardies to Teacher for parental notification.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
Education and Training
Expected in 2020 Property And Causality Certification | Kaplan College - Indianapolis, Indianapolis, IN GPA:

40 hours completed

I recently completed my pre-licensing certification course for Property and Causality insurance. This course really dove deep into all aspects of insurance and really broke down state laws and regulations along with Personal Auto all the way to Homeowners and Commercial Property Packages.

Expected in 2012 High School Diploma | Bloomington High School North, Bloomington, IN GPA:
Expected in 2016 Microsoft Office Applications Certification | Ivy Tech Community College of Indiana, Bloomington, iN, GPA:

30 hours completed

I was recently enrolled to complete my requirements for my degree in Business, operations, Analyst, Technologies. While taking courses to complete my degree I earned my certifications in Microsoft Excel, Word, and Powerpoint.

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Resume Overview

School Attended
  • Kaplan College - Indianapolis
  • Bloomington High School North
  • Ivy Tech Community College of Indiana
Job Titles Held:
  • Production Worker
  • Manager
  • Customer Service Representative
  • Special Education Teacher's Assistant
  • Property And Causality Certification
  • High School Diploma
  • Microsoft Office Applications Certification

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