Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross- functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Authorized to work in the US for any employer
Skills
Inventory Management, Quality Control, Human Resource Management, Cash Management, Computer
Skills, KPI Improvement, Training, Sales Promotions, Team Leader, Time Management, Experience with ERP
Systems, Salesforce.
Cash Management
Color
Credit
Customer Service
Delivery
ERP
Human Resource Management
Inventory Management
Team building
Team lead
Team Leader
Microsoft office
Processes
Promotion
Quality Control
Sales
Shipping
STORE MANAGER
Time Management
Schedule management
Key relationship development
Order generation
Data collection and analysis
Report writing and documentation
Research experience
Natural leader
POS systems knowledge
Customer-oriented
Credit card processing
MS Office Suite
Active listening skills
Personable
Strong interpersonal skills
Team building expertise
Shipping procedures understanding
Claims investigation and research
Motivated team player
Exceptional time management skills
Planning and Organization
Customer expectations management
Skilled problem solver
Money handling abilities
Consistently meets sales goals
Retail sales
Positive and friendly
Computer literate
Quick learner
Goal-oriented
Shipment processing
Work History
Production Supply Specialist- Scheduler, 10/2019 - Current Bass Pro Shops – Dania, FL,
Oversee every day production.
Work with production, shipping and IT.
Schedule all Back orders and product lates that run through the plant.
Send out reports to shipping and production teams.
Gauged production progress to inform leaders of performance concerns.
Input data in Microsoft Excel to create updated status reports for quick reference of project progress and deadlines.
Advised regarding delays and special circumstances.
Team Lead Customer Service, 03/2015 - 10/2019 Giant Eagle, Inc. – Noblesville, IN,
I maintain all customers orders for the entire country.
Key or release orders.
Schedule orders for the customers.
Assist in technical issues Account set up Maintain file system handle major accounts help drive ESTORE percentage Help sales with any issues they may have Help with system issues Aid in production, shipping, and delivery issues Issue credits when necessary Help other departments understand processes.
Nominated for Presidents club in 2016 for #1 Customer Service in the company.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Communicated with vendors regarding back order availability, future inventory and special orders.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Entered customer interaction details in ERP to track requests, document problems and record solutions offered.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Planned schedules and workflows based on expected customer demands.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Engaged clients in person and over phone to answer questions and address complaints.
Reviewed associate performance each year to identify training needs.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Trained new personnel regarding company operations, policies and services.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Senior Store Manager, 08/2007 - 06/2014 General Nutrition Centers Inc. – City, STATE,
Promoted business strategy by implementing improvements based on guest feedback.
Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Handled all customer service issues quickly to maintain high satisfaction levels.
Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
Converted community contacts into potential clients through networking, consistency and credibility.
Improved quality processes for increased efficiency and effectiveness.
Conducted store visits and oversaw productivity.
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
Presented metric reporting weekly through KPI.
Updated quality control standards, methods and procedures to meet compliance requirements.
Worked with Regional to resolve problems, improve operations and provide exceptional customer service.
Developed training procedures and document workflows for current and future process steps.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Managed and archived quality documentation and participated in internal and external quality audits.
Education
DIPLOMA: , Expected in - INDIAN VALLEY HIGH SCHOOL - , GPA:
Accomplishments
RAN BETWEEN 7-11 MILLION DOLLAR STORES.
OVER SAW ALL SALES KPI GOALS- BLY, AVG.
SALE, AND UPT, ETC.
HELPED MANAGERS AND STAFF WITH STORE STANDARDS.
OVER SAW ALL PROMOTIONAL GUIDES IN EACH STORE.
HELD CONFERENCE CALLS FOR MANAGERS AND PART TIME STAFF.
AIDED IN HIRING AND TRAINING PROCESSES.
APPROVED ALL CANDIDATES FOR THE POSITION AFTER TRAINING PROCESS.
OVER SAW ALL LOSS PREVENTION PROCEDURES.
RAN 30 STORES WHEN RSD WAS OUT.
WAS IN CONTROL OF OTHER SSMS AND GAVE THEM DIRECTION AND GUIDANCE.
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