Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

With more than a decade experience in operations and training, I am seeking a challenging position in a growth-oriented company that offers opportunities in teambuilding and development, in which I may apply my strengths and leverage my work experiences. KEY VALUES AND ACHIEVEMENTS Empower peers to analyze their environments and key business drivers to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the team, and to achieve annual operating plan. Coach organizational effectiveness through promoting uniform toolsets and communication standards. Develop routines to regularly utilize management informational tools and analyze reports to identify and address trends and issues. Early adopter of cloud based online training and on-boarding of newly hired partners. Extensive experience in customer service organization, analysis and goal setting. Effective communicator through the use of soft skills and interpersonal communication. Proven ability to identify problems, analyze possible solutions and determine best course of action to meet objectives. Optimized training success by strategically planning and organizing materials and resources. FUNCTIONAL AREAS & INDUSTRIES Inventory Management Quality Assurance Human Resources Essentials Social Media Footprint Accounting and Payroll Training and Development Community Involvement MANAGEMENT SKILLS & PROFESSIONAL DEVELOPMENT Recruitment and Onboarding Leadership and Succession Planning Profit and Loss Report Analysis Food/Health Standard Certified Critical Thinking Executive Communication Coordinating Benefits and Compensation Performance Management Inventory Lifecycle Management and Analysis Six Sigma, Lean thinking and 5S Methodology Management & Implementation Methodology Servant Leadership Situational Leadership Theory

  • Verbal and Written Communication
  • Standardized Testing Methodology
  • Materials Analysis
  • Audit Assistance
  • Quality Issue Identification
  • Data Capture and Analysis
  • Safety Compliance
  • Staff Training
  • Specification Conformance
  • Solution Development and Optimization
  • Adaptability and Flexibility
  • Quality SOPs Development
  • Quality Control Data Compilation
  • Statistical Analysis
Work History
01/2018 to Current
Production Quality Control Lead Boston Medical Center Boston, MA,
  • Oversee and develop Production QC Inspectors.
  • Identify and ensure that daily inspections are being done according to company standards and tolerances.
  • Responsible for auditing and inspecting each shop line, including identifying incorrect or inconsistent procedures.
  • Review each department for accountability of adherence to Quality Control standards, and work with production floor leaders to create a plan of action.
  • Assure the adherence to AAMA inspection standards.
  • Conduct weekly meetings going over QC trends, Customer Service reports, and vendor claims of product quality.
  • Review and update all Quality Control manuals for content.
01/2002 to 01/2018
Operations Manager, Facilitator Starbucks Coffee Company City, STATE,
  • Managed the daily operations of the overall business, guided by the expectations set through the Annual Operating Plan.
  • Conducted quarterly meeting discussing topics on benefits, compensations, policy and procedures, which included operational audits, stock options, insurance, 401k and educational opportunities.
  • Handled all separations, transfers, and promotions.
  • Including LOA, FMLA, unemployment, and disability claims.
  • Maintained daily time punch audits, initiated follow-up communication, and generation labor reports.
  • Conducted Full Recruitment Lifecycle, including region wide recruitment and job fairs.
  • Ensured partner continual development through coaching and online training programs, succession planning, and enforcement of company policy through corrective action, plan of action and follow-up.
  • Maintained an area of communication for the team that informed them with the annual operating plan, operational reports, accomplishments, and team recognition.
  • Created customer confidence of a consistent environment of community thorough the use of social media and community service involvement.
  • Career Counseling.
08/2010 to 01/2018
Career Counselor Menifee School District City, STATE,
  • Through presentation and facilitation on topics that included interviewing skills, job expectations, technology advancements and current workforce trends.
  • Allow student real life interviewing experience though recruitment life cycle process.
  • Mentored students through career path planning.
  • As a representative, participated in local career and job fairs for local educational institutions.
Expected in
Bachelor of Arts: Sociology
University of California - Irvine,
Critical Thinking Executive Communication Starbucks Leadership (varied) Management & Implementation Methodology Servant Leadership Situational Leadership Theory

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  • Production Quality Control Lead
  • Operations Manager, Facilitator
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  • Bachelor of Arts

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