Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I have experience in several areas and very flexible worker. I’m a dependable worker. I never miss days and always on time. I take pride in my job and give it my best.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Resourceful [Job Title] gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience.

Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.

Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals.

Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.

Technologically-savvy [Job Title] with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Cheerful and upbeat [Job Title] with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software].

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Diligent [Job Title] offering [Number]-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.

  • Machinery operations
  • Report creation
  • Inbound and outbound calling
  • Quality control
  • Promotional support
  • Product organization
  • Shipping and receiving understanding
  • Strategic planning and organization
  • Armory and key control
  • Occupational hazards and safety precautions
  • Booking procedures
  • Excellent problem solver
  • Ethical standards of conduct
  • Inmate rights
  • State and federal laws knowledge
  • First aid and CPR certified
  • Behavioral disorders familiarity
  • Courtroom practices familiarity
  • File and record maintenance
  • Trained in defensive tactics
  • Non-violent intervention
  • Crisis Prevention Intervention (CPI)
  • Visitation guidelines understanding
  • Evidence preservation
  • Crisis management
  • Criminal Justice
  • Mentorship
  • CCTV monitoring
  • Product Knowledge
  • [Equipment] maintenance
  • Observation
  • Negotiation
01/2019 to Current Production Line Operator Johns Manville Corp | Edison, NJ,
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Examined final products to check conformance with quality and design standards.
  • Used established assembly instructions to complete jobs efficiently.
  • Assembled components into finished product and performed quality inspection to clear for shipment.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
06/2017 to 03/2019 Shit Leader Hoya Corporation | Lithia Springs, GA,
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Obtained highest rating from county health department after implementing [Technique].
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Encouraged and motivated [Number] line workers to meet production deadlines and goals through [Action] and [Action].
  • Developed and created [Type] and [Type] training plans to maximize workforce capabilities.
  • Examined completed work to detect defects and verify conformance to specifications.
  • Participated in potential new hire interviewing sessions to help identify qualified candidates.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Reduced past due customer orders [Number]% through [Action] and [Action].
01/2015 to 04/2018 Customer Service Representative Cook County Sheriff | Chicago, IL,
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Assessed customer needs and upsold products and services to maximize sales.
11/2010 to 03/2015 Correctional Officer Central Mississippi Correctional Facility | City, STATE,
  • Conducted internal security checks to ascertain inmate safety.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Detected potential threats and quickly defused conflicts.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Supervised inmates during day-to-day activities.
  • Completed [Type] protocols during emergency situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Maintained records and logs of man hours, materials and equipment used.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Apprehended escapees safely while following proper techniques.
  • Promoted safety, order and functionality of [Type] facility.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Safely transported inmates to and from work sites.
  • Maintained daily logs of shift activity.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
  • Assisted in restraining violent and unruly inmates.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Maintained appropriate control, security and well-being over those detained.
  • Supervised activities of adolescents in residential setting.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Transported inmates to and from work sites with optimal security procedures.
  • Attended regular trainings and maintained appropriate certifications.
  • Maintained correct physical head count at all times.
  • Inspected cells and conducted random searches of common areas.
  • Assigned inmates to open and appropriate housing units.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Education and Training
Expected in 05/2011 Associate of Science | Criminal Justice Hinds Community College, Raymond, MS GPA:
Expected in 06/2009 High School Diploma | Denbigh High School, Newport News, VA GPA:
Expected in 05/2021 Bachelor of Science | Criminal Justice Alcorn State University, Lorman, MS GPA:

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School Attended

  • Hinds Community College
  • Denbigh High School
  • Alcorn State University

Job Titles Held:

  • Production Line Operator
  • Shit Leader
  • Customer Service Representative
  • Correctional Officer


  • Associate of Science
  • High School Diploma
  • Bachelor of Science

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